In December 2014, 36.6 thousand corporate clients used the services of ING Bank Śląski S.A., including:
32.3 thousand mid-sized companies,
3.5 thousand mid-corporates, and
804 strategic clients (capital groups).Throughout 2014, the Bank’s corporate clients portfolio went up by 4.2 thousand entities.
Product offer and modifications introduced
When corporate clients choose their bank, they take into account not only reputation of a stable and trustworthy institution but also high quality of the offer. Service quality and customer satisfaction have been the Bank’s priority for years now. Customer satisfaction surveys are regularly held and their results confirm the right direction in which the Bank’s products and services evolve. Constant enhancements to the offer, process streamlining and distribution channels’ improvement are an inherent part of the Bank’s operations.
The Bank continued to increase the number of available fee collection machines. These include special automatic tills thanks to which clients can pay some of administration fees conveniently, efficiently and quickly. ING Bank Śląski S.A. has the biggest network of such devices in Poland – by the end of 2014 there were already 14 fee collection machines. Moreover, the Bank offer its clients 108 electronic depositories. More and more clients also use the new cash solution – light depository. The device is installed in the client’s premises which makes transactions more convenient and safe. The deposits can be made 24/7 and are booked into the selected accounts as soon as they are deposited (on-line mode).
The service of remote account management called SMART was also made available. It lets clients manage their accounts open at other banks thanks to presentation of these accounts’ statements in the ING BusinessOnLine system. This solution significantly facilitates corporate clients to manage their funds deposited in many accounts, with many banks.
The Bank actively supports its clients in their business transactions by offering them an easy and modern access to trade finance products. The clients enjoy fast access to those products via internet channel. In December 2014, over 97% of documentary credit applications were filed via ING BusinessOnLine system. For guarantees the index was 86%, while for applications for receivables purchase – 91%. At the same time the Bank recorded increased demand for trade finance products. In 2014, when compared to 2013, there were 15% more import documentary credits and 22% more guarantees issued and 50% more receivables were purchased.
Moreover, in 2014 ING Bank Śląski S.A. continued to automate its lending processes. These actions bring notable benefits visible in the systematic increase in the share of electronic applications filed through the ING Direct Business Credit and ING BusinessOnLine in the total number of credit applications filed by companies. As at the end of 2014, the share totalled 83%.
At the beginning of the year the Bank introduced a new ING Monitoring credit application making it possible for the clients to monitor and repay on an ongoing basis liabilities towards the bank under active credit facility agreements via ING BusinessOnLine. As at the end of the year already 78% of clients could use the new solution.
The ING Credit Management System (ING CMS) was also enhanced. In 2014, the new process for electronic conclusion of credit facility agreements was implemented in the Fast Track and Normal Track processes.In the ING CMS system, Bank representatives may put their electronic signatures. For this purpose, representatives of the client use the new functionality of the ING BusinessOnLine system. 11 ,6 71 12 ,2 76 12 ,0 67 13 ,9 05 26 ,9 36 28 ,6 55 31 ,7 32 35,7 61 638 700 646 719 623 623 673 804 0 10,000 20,000 30,000 40,000 31.12. 07 31.12.08 31.12.09 31.12.10 31.12.11 31.12.12 31.12.13 31.12.14
Number of institutional clients
Strategic clients (capital groups) Mid-sized and mid-corporate companies
The ING BusinessOnLine system was enriched with new functionalities; among other solutions, the clients were offered electronic archives with scanned images of credit facility agreements concluded in the paper form and of other documents.
De minimis guarantees as part of the De Minimis Portfolio Guarantee Line as a form of support for SMEs and sureties as part of the Portfolio Surety Line, introduced at the Bank on 15 March 2013 under the agreement with Bank Gospodarstwa Krajowego (BGK), are still popular among clients, despite a commission for guarantee for BGK introduced at the beginning of the year. ING Bank Śląski S.A. maintains its fourth position on the guarantee market with a 9% share of the issued guarantees’ amounts. As at the end of December 2014, the Bank granted 1,301 guarantees for the amount of PLN 823 million and loans for the amount of PLN 1,566 million.
Deposits and settlements32
As at the yearend, the funds of the Bank corporate clients accumulated in those accounts totalled PLN 25,230.2 million, up by 7.9% from a year ago. Thus, the Bank had a 7.4% share in the institutional clients’ deposits market (the same as at the end of 2013).
Throughout 2014, the value of funds deposited by clients from the sub-segment of mid-corporate and mid-sized companies increased by 16.1%, whereas the value of funds deposited by the biggest corporate clients went down slightly by 0.8%.
The volume of funds in current accounts went up by 10.5%, mainly owing to the deposits of the biggest corporates, which grew by 29.0%. The value of funds in current accounts of mid-sized and mid-corporate companies did not change as compared to 2013 yearend.
As at the end of 2014, ING Bank Śląski S.A. maintained 109 thousand corporate (PLN and FX) current accounts, up by 11.3% from December 2013. The vast majority of clients with current accounts at ING Bank Śląski S.A. use the ING BusinessOnLine internet banking system to interact with the Bank. In December 2014, the system was used by 39 thousand companies (versus 35 thousand in December 2013).
32 Due to availability of more detailed product- and client-related information, the description is made based on the data from the management information system.
44.7 47.3 56.7 78.6 87.5 97.7 108.7 0 20 40 60 80 100 120 31.12. 08 31.12.09 31.12.10 31.12.11 31.12.12 31.12.13 31.12.14 Number of corporate client
current accounts (thousand) 8,978 7,503 8,234 8,473 10,246 9,214 11,315 11,225 7,343 7,475 6,553 7,000 8,312 10,191 12,059 14,005 0 5,000 10,000 15,000 20,000 25,000 30,000 31.12. 07 31.12.08 31.12.09 31.12.10 31.12.11 31.12.12 31.12.13 31.12.14
Corporate client deposits (PLN million)
Strategic clients Mid-sized and mid-corporate companies
16,321
14,978 14,78715,743
18,558 19,405
Lending33
Throughout 2014, corporate client funding by the ING Bank Śląski S.A. Group grew by PLN 4,625.5 million (up by 14.4%). The Bank is estimated to have held 9.0% of the institutional credit market share in December 2014.
In the corporate segment, the volume of loans granted to the biggest companies, i.e. from the strategic client subsegment, was growing fast – increase of 15.6%, whereas funding for clients from the mid-sized and mid-corporate subsegment grew by 13.6%.
In 2014, the Bank won 97 tenders for funding local government units, worth approximately PLN 900 million. This result enabled the Bank to maintain its 7.5% share in financing local government institutions as at the end of December 2014.