79 FUNCIONES DEL TESORERO/A
FUNCIONES DEL SÍNDICO:
3.3.3.9.8 RELACIONADOR PÚBLICO
The disclosure index below identifies the location of the standard disclosures required by the G3.1 Sustainability Reporting Guidelines developed by the Global Reporting Initiative (“GRI G3.1”), although all may not be entirely in accordance with the GRI guidelines. This report, read with the integrated annual report of the Company in respect of the financial year ended 31 March 2013, meets the requirements for an application Level C in terms of the GRI requirements. The references included in the index refer to sections of this Sustainable Development Report or the Company’s integrated annual report in respect of the financial year ended 31 March 2013, also published on the company’s website at www.mediclinic.com.
GRI G3.1 disclosure
reference Description Section of annual report Page reference
strateGY anD anaLYsis
1.1 CEO statement on sustainability Integrated Annual Report:
– Chief Executive Officer’s Report 20 – 25 1.2 Key impacts, risks and opportunities Integrated Annual Report:
– Strategic Objectives
– Chief Executive Officer’s Report – Clinical Services Report – Risk Management Report – Social and Ethics Committee Report Sustainable Development Report:
– Key priorities: Performance against objectives 14 20 – 25 55 – 77 79 – 83 94 – 95 5– 8 orGanisationaL proFiLe
2.1 – 2.8 Name; primary brands, products and services; operational structure; location of headquarters; countries where organisation operates; nature of ownership and legal form; markets served; scale of the organisation
Integrated Annual Report: – Organisational Overview Sustainable Development Report: – Organisational structure
6 – 9 2 – 3 2.9 Significant changes regarding size, structure or ownership Integrated Annual Report:
– Report profile
Annual Financial Statements – Directors’ Report
1 4 – 6 2.10 Awards received during reporting period Sustainable Development Report:
– External recognition and achievements 4 report paraMeters
report profile
3.1 – 3.4 Reporting period; date of previous report; reporting cycle;
contact person Integrated Annual Report:– Report profile Sustainable Development Report: – Scope and boundary of report – Mediclinic welcomes your feedback
1 1 66 3.5 – 3.8 Process for defining report content; boundary of the
report; limitations on scope or boundary of report; basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations and other entities
Integrated Annual Report: – Report profile
Sustainable Development Report: – Scope and boundary of report
1 1 3.9 Data measurement techniques and bases of calculations Not reported – 3.10 Explanation of the effect of any restatements of information
provided in earlier reports Annual Financial Statements:– Segmental Report 56 3.11 Significant changes from previous reporting periods in the
scope, boundary or measurement methods applied Not applicable – Gri content index
3.12 Location of the standard GRI disclosures Sustainable Development Report:
– GRI G3.1 Disclosure Index 67 – 71 assurance
3.13 Policy and practice regarding external assurance Integrated Annual Report: – Report profile
Sustainable Development Report: – Assurance
1 9 GoVernance, coMMitMents anD enGaGeMent
Governance
4.1 – 4.3 Governance structure of the organisation, including Board committees; indication if Chairman also executive; number of independent and/or non-executive Board members
Integrated Annual Report:
– Corporate Governance Report 85 – 93 4.4 Mechanism for shareholders and employees to provide
recommendations to Board Sustainable Development Report: – Engagement with our stakeholders:
Employees and trade unions; Investors 12 –26 4.5 Linkage between compensation for Board members,
senior managers and executives and the organisation’s performance
Integrated Annual Report:
– Remuneration Report 115 – 118
4.6 Processes of Board to ensure conflicts of interest are
avoided Integrated Annual Report:– Corporate Governance Report:
Conflicts of interests 92
4.7 Process for determining the qualifications and expertise of Board members for guiding the organisation’s strategy on economic, environmental and social topics
Integrated Annual Report:
– Corporate Governance Report: Board, committee and director evaluations 87 – 88 4.8 – 4.9 Internally developed statements of mission or values,
codes of conduct and principles relevant to economic, environmental and social topics; procedures of Board for overseeing the organisation’s identification and management of economic, environmental and social
Integrated Annual Report: – Our vision
– Our values
– Social and Ethics Committee Report
12 13 94 – 95
GRI G3.1 disclosure
reference Description Section of annual report Page reference
commitments to external initiatives
4.10 Processes for evaluating Board’s own performance, particularly with regard to economic, environmental and social performance
Integrated Annual Report:
– Corporate Governance Report: Board, committee and director evaluations 87 – 88 4.11 Whether and how precautionary approach or principle is
addressed
Integrated Annual Report:
– Risk Management Report 79 – 83 4.12 Externally developed economic, environmental and
social charters, principles or other initiatives to which the organisation subscribes or endorses
Sustainable Development Report: – Reporting principles
– External recognition and achievements – Assurance
2 4 9 4.13 Memberships in associations Sustainable Development Report:
– Engagement with our stakeholders: Industry
associations 23 – 25
stakeholder engagement
4.14 – 4.17 List of stakeholder groups engaged by organisation; basis for identification and selection of stakeholders with whom to engage; approaches to stakeholder engagement; key topics and concerns that have been raised through stakeholder engagement and how organisation responded
Sustainable Development Report:
– Key priorities: Performance against objectives – Engagement with our stakeholders
5 – 8 12 – 26
ManaGeMent approach anD perForMance inDicators (core indicators in bold)
environmental
Materials
en1
en2 Materials used by weight or volume; percentage of materials used that are recycled input materials Not reported –
Energy en3 en4 EN5 EN6 EN7
Direct energy consumption by primary energy source; indirect energy consumption by primary source; energy saved due to conservation and efficiency improvements; initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives; initiatives to reduce indirect energy consumption and reductions achieved
Sustainable Development Report:
– Environmental performance: Energy conservation 65 – 66
Water
en8 EN9 EN10
total water withdrawal by source; water sources significantly affected by withdrawal of water; percentage and total volume of water recycled and reused
Sustainable Development Report:
– Environmental performance: Water consumption
and recycling 64 – 65 Biodiversity en11 en12 EN13 EN14 EN15
Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas; description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas; habitats protected or restored; strategies, current actions, and future plans for managing impacts on biodiversity; number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk
Sustainable Development Report:
– Environmental performance: Biodiversity 66
Emissions, effluents and waste
en16 en17 EN18 en19 en20 en21 en22 en23 EN24 EN25
total direct and indirect greenhouse gas emissions by weight; other relevant indirect greenhouse gas emissions by weight; initiatives to reduce greenhouse gas emissions and reductions achieved; emissions of ozone-depleting substances by weight; no, so, and other significant air emissions by type and weight; total water discharge by quality and destination; total weight of waste by type and disposal method; total number and volume of significant spills; weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally; identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organisation’s discharges of water and runoff
Sustainable Development Report:
– Environmental performance: Emissions; Waste management and recycling
60 – 64
Products and services
en26 initiatives to mitigate environmental impacts Sustainable Development Report:
– Environmental performance 58 – 66 en27 products sold and their packaging materials reclaimed Not applicable –
Compliance
en28 Monetary value of fines and number of non-monetary sanctions for non-compliance with environmental laws and regulations
Sustainable Development Report:
– Environmental performance: Compliance 66
Transport
EN29 Significant environmental impacts of transporting products and other goods and materials used for the organisation’s operations, and transporting members of the workforce
GRI G3.1 disclosure
reference Description Section of annual report Page reference
social: human rights
Investment and procurement practices
hr1
hr2 percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening; percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken
Not reported –
HR3 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained
Sustainable Development Report:
– Broad-based black economic empowerment:
Employment equity 31
Non-discrimination
hr4 total number of incidents of discrimination and actions
taken Sustainable Development Report: – Our people: Diversity and equal opportunities 45
Freedom of association and collective bargaining
hr5 operations and significant suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk, and actions taken to support these rights
Sustainable Development Report: – Our people: Labour relations and working
conditions 39 – 41
Child and forced/compulsory labour
hr6
hr7 operations and significant suppliers identified as having significant risk for incidents of child labour, and measures taken to contribute to the effective abolition of child labour; operations and significant suppliers identified as having significant risk for incidents of forced/compulsory labour, and measures taken to contribute to the elimination of all forms of forced/compulsory labour
Not applicable –
Security practices
HR8 Percentage of security personnel trained in the
organisation’s policies or procedures concerning aspects of human rights that are relevant to operations
Not applicable –
Indigenous rights
HR9 Total number of incidents of violations involving rights of
indigenous people and actions taken See HR4 above 45
Assessment
hr10 percentage and total number of operations that have been subject to human rights reviews and/or impact assessments
Sustainable Development Report:
– Broad-based black economic empowerment 30 – 33
Remediation
hr11 number of grievances related to human rights filed, addressed and resolved through formal grievance mechanisms
See HR4 above 45
social: Labour practices and decent work
Employment
La1
La2 total workforce by employment type, employment contract and region, broken down by gender; total number and rate of new employee hires and employee turnover by age group, gender and region
Sustainable Development Report:
– Our people: Employee composition and turnover
rate 38 – 39
LA3 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations
Integrated Annual Report: – Remuneration Report
Sustainable Development Report:
– Our people: Employee recruitment, retention and remuneration (Figure 20)
115 – 118 41 – 44
Labour/management relations
La4
La5 percentage of employees covered by collective bargaining agreements; minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements
Sustainable Development Report: – Our people: Labour relations and working
conditions 39 – 41
Occupational health and safety
LA6 La7 La8 LA9
Percentage of total workforce represented in formal joint management–worker health and safety committees that help monitor and advise on occupational health and safety programmes; rates of injury, occupational diseases, lost days, and absenteeism and number of work-related fatalities by region; education, training, counselling, prevention and risk control programmes in place to assist workforce members, their families or community members regarding serious diseases; health and safety topics covered in formal agreements with trade unions
Sustainable Development Report:
– Our people: Health and safety at work 45 – 48
Training and education
La10 LA11 LA12
average hours of training per year per employee by employee category; programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings; percentage of employees receiving regular performance and career development reviews, by gender
Sustainable Development Report:
– Training and skills development 48 – 54
Diversity and equal opportunity
GRI G3.1 disclosure
reference Description Section of annual report Page reference
social: society
Community
so1 percentage of operations with implemented local community engagement, impact assessments and development programmes
Sustainable Development Report: – Engagement with our stakeholders
– Investing in the community 12 – 26 54 – 58 so9 operations with significant potential or actual negative
impacts on local communities Not applicable – so10 prevention and mitigation measures implemented in
operations with significant potential or actual negative impacts on local communities
Not applicable –
Corruption
so2 so3 so4
percentage and total number of business units analysed for risks related to corruption; percentage of employees trained in organisation’s anti-corruption policies and procedures; actions taken in response to incidents of corruption
Sustainable Development Report:
– Ethics and compliance: Fraud and corruption 10 – 11
Public policy
so5 public policy positions and participation in public policy
development and lobbying Integrated Annual Report: – Operational reviews Sustainable Development Report: – Stakeholder engagement: Government and
authorities
– Economic impacts: Healthcare reform
36 – 53
21 – 23 35 – 36 SO6 Total value of financial and in-kind contributions to political
parties, politicians, and related institutions by country
Sustainable Development Report:
– Ethics and compliance: Fraud and corruption 10 – 11
Anti-competitive behaviour
SO7 Total number of legal actions for anti-competitive behaviour,
anti-trust, and monopoly practices and their outcomes Sustainable Development Report: – Ethics and compliance: Competition 11
Compliance
so8 Fines and non-monetary sanctions for non-compliance
with laws and regulations Sustainable Development Report: – Ethics and compliance: Compliance 12 social: product responsibility
Customer health and safety
pr1 Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures
Integrated Annual Report: – Clinical Services Report Sustainable Development Report: – Quality of care and facilities
55 – 77 26 – 29 PR2 Incidents of non-compliance with regulations and voluntary
codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes
Sustainable Development Report:
– Ethics and compliance: Compliance 12
Product and service labelling
pr3 type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements
Not applicable –
PR4 Incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes
Not applicable –
PR5 Practices related to customer satisfaction, including results of surveys measuring customer satisfaction
Sustainable Development Report:
– Key priorities: Performance against objectives (Priority 1)
– Engagement with our stakeholders: Patients – Quality of care and facilities: Patient satisfaction
6 13 – 15 29
Marketing communications
pr6 programmes for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion and sponsorship
Integrated Annual Report: – Risk Management Report – Corporate Governance Report
79 – 83 85 PR7 Incidents of non-compliance with regulations and voluntary
codes concerning marketing communications, including advertising, promotion and sponsorship by type of outcomes
Sustainable Development Report:
– Ethics and compliance: Compliance 12
Customer privacy
PR8 Total number of substantiated complaints regarding
breaches of customer privacy and losses of customer data Sustainable Development Report: – Ethics and compliance: Customer privacy 11
Compliance
pr9 Monetary value of fines for non-compliance with laws and regulations concerning the provision and use of products and services
Sustainable Development Report:
GRI G3.1 disclosure
reference Description Section of annual report Page reference
economic
Economic performance
ec1 Direct economic value generated and distributed. Integrated Annual Report:
– Value Added Statement 5
ec2 Financial implications and other risks and opportunities for
the organisation’s activities due to climate change Sustainable Development Report: – Environmental performance: Environmental
management and risk assessment; Emissions 58 – 63 ec3 coverage of the organisation’s defined benefit plan
obligations Integrated Annual Report: – Remuneration Report Sustainable Development Report:
– Our people: Employee recruitment, retention and remuneration
115 – 118
41 ec4 significant financial assistance received from government Sustainable Development Report:
– Engagement with our stakeholders: Government
and authorities 21
Market presence
EC5 Range of ratios of standard entry-level wage compared to
local minimum wage at significant locations of operation Sustainable Development Report: – Our people: Employee recruitment, retention and
remuneration 41 – 44
ec6 policy, practices, and proportion of spending on locally
based suppliers at significant locations of operation Sustainable Development Report: – Engagement with our stakeholders: Suppliers 17 – 19 ec7 procedures for local hiring and proportion of senior
management hired from the local community at locations of significant operation
Sustainable Development Report:
– Our people: Diversity and equal opportunities 44 –45
Indirect economic impacts
ec8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind or pro bono engagement
Sustainable Development Report:
– Investing in the community 54 – 58 EC9 Understanding and describing significant indirect economic
impacts, including the extent of impacts
Sustainable Development Report:
coMpanY naMe anD reGistration nuMBer Mediclinic International Limited
1983/010725/06
heaD oFFice aDDress anD reGistereD oFFice Mediclinic Offices, Strand Road, Stellenbosch, 7600 Postal address: PO Box 456, Stellenbosch, 7599 Tel: +27 21 809 6500 Fax: +27 21 886 4037
Ethics Line: 0800 005 316 or [email protected] e-MaiL anD weBsite
[email protected] www.mediclinic.com Directors
Dr E de la H Hertzog (Chairman), DP Meintjes (Chief Executive Officer),
CI Tingle (Chief Financial Officer), JJ Durand, JA Grieve (Scottish), Prof Dr RE Leu (Swiss), Dr MK Makaba, N Mandela, TD Petersen, KHS Pretorius, AA Raath, DK Smith, PJ Uys, Dr CA van der Merwe, Dr TO Wiesinger (German)
coMpanY secretarY Gert Hattingh
inVestor reLations contacts
Chief Financial Officer: Craig Tingle – [email protected] Corné Heyns – [email protected]
transFer secretaries
Computershare Investor Services Proprietary Limited 70 Marshall Street, Johannesburg, 2001
Postal address: PO Box 61051, Marshalltown, 2107 Tel: +27 11 370 7700 Fax: +27 11 688 7716
auDitor
PricewaterhouseCoopers Inc. Stellenbosch
sponsor
Rand Merchant Bank (a division of FirstRand Bank Limited) ListinG
JSE Limited
Sector: Non Cyclical Consumer Goods – Health Share code: MDC