REPTES DE FUTUR PER A LES ASSOCIACIONS DE COMERCIANTS

Published applications do not appear for the user in Add Or Remove Programs in Control Panel.

Problem Causes Solutions

The client is running Terminal Services on the desktop.

Use Addiag.exe to see if Terminal Services is running on the user’s desktop. Software deployed with Group Policy is not supported for Terminal Services clients. Group Policy is not

applied to this user.

Run Gpresult for the user to ensure that the GPO is applied to the user.

The user has not logged on since the GPO was created.

Have the user log off and log back on. Ensure that the user is authenticated by the domain controller. The GPO did not

run.

Run Gpresult to verify that the GPO runs. The user cannot

access Active Directory.

Check to see if the user can access Active Directory.

The user cannot access the SDP.

Use ping to test connectivity. Check the user’s permissions on the SDP.

Problem:

When a user activates a document with the extension used in a published application, the application does not install.

Problem Causes Solutions

Auto-install is not set.

Ensure that Auto-Install This Application By File Extension Activation is selected on the Deployment

tab in the Properties dialog box for the package.

Problem:

When a user activates a document with the extension used in a published application, an unexpected application automatically installs.

Problem Causes Solutions

The precedence of filename extensions has not been set properly.

Check to see that the File Extensions tab in the Software Installation Properties dialog box has the correct application precedence set.

Group Policy did not run. Check the GPO console to make sure the GPO manages the computer. Run Gpresult for the computer to ensure that the GPO is applied to

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Problem Causes Solutions

The computer cannot access Active Directory.

Use ping to test connectivity to the domain controller.

The computer cannot access the SDP.

Use ping to test connectivity to the SDP. Problems with the

Windows Installer package.

Install the package on another computer and make sure the package can be opened. The user does not have the

appropriate permissions to read the Windows Installer package from the SDP or to install the application to the installation target folder as defined in the package.

Verify the user has Read permission on the SDP and Write access to the installation target directory.

Problem:

A user who has never installed a managed application selects the application to install. The installation begins and one of many error messages appears.

Problem Causes Solutions

Problems with the Windows Installer package.

Install the package on another computer and make sure the package can be opened. The user does not have the appropriate

permissions to read the Windows Installer package from the SDP or to install the application to the installation target folder as defined in the package.

Verify the user has Read

permission on the SDP and Write access to the installation target directory.

Problem:

A previously installed, assigned application is unexpectedly removed.

Problem Causes Solutions

The Uninstall Applications When They Fall Out Of The Scope Of Management check box in the

Advanced tab of the Software Installation Properties dialog box is selected and the scope of management has changed.

Check to see if the GPO containing the managed

application still applies to the user or computer.

Microsoft Official Training Materials for Microsoft Dynamics ®

Chapter 8: Optimization and Troubleshooting

Problem Causes Solutions

The software is managed by a GPO linked to a site or OU and the computer moved to a new site or OU.

Check to see if the computer has moved to a new site or OU.

Problem:

The user receives an error message such as The Feature You Are Trying ToInstall Cannot Be Found In The Source Directory.

Problem Causes Solutions

Network or permissions problems.

Make sure the network is working correctly. Ensure that the user has Read and Apply Group Policy permission for the GPO. Ensure that the folder containing the application on the SDP is shared. Ensure that the user has Read permission for the SDP. Ensure that the user has Read permission for the folder containing the application on the SDP.

Problem:

After removal of an application, the shortcuts for the application still appear on the user’s desktop.

Problem Causes Solutions

The user has created shortcuts and the Windows Installer service has no knowledge of them.

The user must remove the shortcuts manually. Automatic upgrade of the application has

left shortcuts for the application being upgraded.

Check to see if there is a new version of the application, and if so, delete the shortcuts

Problem:

The user attempts to install a published or assigned application and receives an error message such as “Another Installation Is Already In Progress.”

Problem Causes Solutions

The Windows Installer service is already running another installation.

The user should wait for the installation to complete and try again later.

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Problem:

The user opens an already installed application, and the Windows Installer service starts.

Problem Causes Solutions

An application is undergoing automatic repair.

The user must wait for the installation to complete.

A feature is being added. The user must wait for the

installation to complete.

Problem:

The administrator receives error messages such as “Active Directory Will Not Allow The Package To Be Deployed” or “Cannot Prepare Package for

Deployment.”

Problem Causes Solutions

The Windows Installer service cannot communicate with the computer on which the SDP is located.

Use ping to test connectivity with the SDP.

The package is corrupted. Install the package on another computer and make sure the package can be opened.

Microsoft Official Training Materials for Microsoft Dynamics ®

Chapter 8: Optimization and Troubleshooting