CAPÍTULO III: JUSTIFICACIONES DE APLICACIÓN: DESDE EL PUNTO DE VISTA DE LA
3.4 Respuesta como desconfianza en el sistema
Subsequently, the chapters of this thesis are briefly outlined indicating respective content being dealt with in order to provide an overview of the whole work (Table I-5). In addition, it is referred to the list of terms and abbreviations as well as the appendices since these components provide valuable information leveraging the understanding of this study and context. The chapter concludes with an overview of the main characteristics of this work.
Table I-5: Structure of the thesis – chapter overview Chapter – Title – Thematic overview and brief description Chapter I – Introduction
This chapter introduces the thesis, its focus and the key characteristics. Industry background in- formation of the case study company is given to better understand the context of the case being researched.
In addition, the main conceptual theories underpinning the study with regard to organisations and organisation change are outlined.
Furthermore, the research scope and corresponding research aims, questions and objectives are introduced and also the contribution of this work (Section 6.1).
The section on research approach and context outlines the modus operandi how the topic is be- ing approached (Chapter IV).
Chapter II – Strategic Change Programme Implementation
This chapter is the first of two literature review chapters. It critically reviews all aspects being identified as vital in order to understand the content of the case being researched from the liter- ature perspective.
These topics include strategy (2.1), strategic management (2.2), strategy implementation and strategic change (2.3), strategic programmes and programme management (2.4), phases of a change process (2.5), different types of change (2.6), critical success factors in strategic change programme implementation (2.7).
Chapter III – Evaluation in Organisations
This chapter comprises the second literature review chapter, dealing with aspects to be consid- ered to conduct evaluations in organisations.
As a foundation, the nature of evaluation is explained by contrasting formative and summative evaluation approaches (3.1). Furthermore, purpose and benefits (3.2) as well as evaluation challenges and barriers are critically discussed (3.3).
In addition, the chapter looks at planning related issues to be considered for conducting evalua- tions in organisations (3.4) as well as reflections on sources, methods and frameworks poten- tially being applied (3.5). The chapter also considers those types of evaluation being relevant for this work in particular (3.6).
The chapter proceeds with a critical reflection on evaluations in organisation (3.7). Chapter III closes with a summary of the literature review and identifying the gaps in the literature and pro- fessional practice (3.8).
Chapter – Title – Thematic overview and brief description
Chapter IV – Research Philosophy, Methodology, Research Design
In this chapter the principles of this research are discussed, including the philosophical and on- tological stance (4.1, 4.2), discussing the choice of case study as research methodology (4.3) as well as detailing the case being researched (4.4).
Furthermore, the data collection method and research participants are an essential part of this chapter (4.5) before the data analysis procedures are detailed (4.6).
Finally, the chapter reflects on the ethical considerations that have been considered and applied in this work (4.7).
Chapter V – Findings and Discussion
This findings and discussion chapter consists of five main categories since the findings centre on challenges for monitoring and evaluation, prerequisites to be considered and critical success factors for strategic change programme implementation to be monitored and evaluated in gen- eral as well as related to the specific change content. Moreover, aspects of operationalisation of monitoring and evaluation are presented. These comprise bodies or people conducting such ac- tivities as well as methods and tools being used in the case.
The chapter closes with two additional sections: a summary of the findings (5.6) and a separate section that develops the framework for monitoring and evaluating critical success factors in strategic change programme implementation (5.7).
Chapter VI – Conclusions
This final chapter concludes the thesis by exposing the contribution and value of this work (6.1). Furthermore, the limitations of this study are explicated and propositions for further research are outlined (6.2) before final conclusions and recommendations are made (6.3).
The work closes with a personal reflection reviewing the researcher’s journey and research pro- cess (6.4).
Source: Own table
The table below outlines the main characteristics of this research referring to keywords, research aim as well as theories and approaches of organisations and organisation change. Furthermore, the table lists research philosophy and methodological charac- teristics of this work – research strategy, approach, data collection and analysis.
Table I-6: Main characteristics of this research
Category Characteristics
Keywords Strategic change, global programme implementation, monitor- ing and evaluation, framework, case study, energy sector Research aim To develop a framework for systematically monitoring and
evaluating critical success factors within a strategic change programme implementing changes in business models, busi- ness processes, organisation structures as well as IT/ERP systems
Theoretical foundation of organisations and organisa- tion change
Living organism and open adaptive system
Conceptual model for un- derstanding organisation change Teleological theory Evolutionary theory Approaches to organisation change
Planned organisation change
Research philosophy Subjective, interpretivism, social constructionism
Research strategy Single case study about a global SCP of a global industrial company from the energy sector, focus on implementation in Germany, Austria and Switzerland
Research approach Real world research, applied research, summative evaluation Data collection 25 semi-structured interviews
Data analysis Template analysis supported by NVivo Source: Own table
It is considered as very beneficial to use the list of terms and abbreviations in parallel to reading this work. This comprehensive list provides useful and supportive information to better understand the context of this work and the researched strategic change pro- gramme in particular. In addition, the appendices provide even more supporting infor- mation and it is referred to respectively in this work in order to guide the reader.