Resultado de la Observación Directa

The recommended way to add your assets automatically is using the SysAid agent.

The SysAid Agent

The agent is atool. It compiles the inventory, reports on the clients' machine on

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example the Hot Key or Screen Shots. The agent is part of what compiles the

inventory.

Advantages of the Deploying the SysAid Agent for Help Desk

End users can enjoy the following advantages:

 By pressing the HotKey the SysAid end user portal is instantly

opened

 Add screenshots to service requests of the reported problem

 Remote Control facility

 An option to define your own customized icon which will be

deployed to your workstations

 You have an option to have the Agent require the end user to

login. This is a useful option for shared workstations which have a generic login, when end users want to submit SRs with screenshots and asset details.

Described below are a number of deployment options you can choose from.

Default Agent Settings

By choosing to install the Administrative Tools or by performing Manual

Installation of the SysAid agent you will be provided with default settings agent configuration.

Deploying the SysAid Agent

All computers that are connected to the network need a copy of the SysAid agent, otherwise SysAid will not be aware of them.

The Downloads page allows you to install Administrator Tools (a part of the administrative tools is the deployment tool), thereby automating deployment

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across your network. Alternatively, there is the option to deploy the SysAid Agent for Windows the SysAid Agent for Linux, or the SysAid Agent for Mac

either using a login script or performing manual deployment. You can also choose to download a SysAid MSI deployment package from this page. All account information necessary for installing SysAid agent (Account, URL Serial

key for account) can be found in the Downloads page as well.

50 Downloads Page

To access this page, in the main menu, click on Preferences Downloads.

Table 1: Downloads Page Items Listing the Three Deployment Options

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SysAid Administrator Tools

SysAid Agent for Windows

SysAid Agent for Linux

Download a SysAid MSI deploy package

SysAid Agent for Mac

Click this link to commence installation of the SysAid Admin Tools with a Setup Wizard. (Applicable for Windows NT-up to 3.6 SysAid version, Windows 2000, and Windows XP computers).

As a result of an installation of the

Administrator Tools, you will have access to the Deployment Tool and to the

Administrative Remote Control Tool. If this installation fails or is not applicable, e.g. your network has firewalls or anti-virus, continue to try the other options below, or please consult our online Troubleshooting Guide http://www.ilient.com/troubleshooting.htm Click this link to perform automatic

deployment with a login script for Windows. Manual Installation can also be performed with this option, and provides default agent settings.

Click this link to perform automatic deployment with a script for Linux. Manual Installation can also be performed with this option.

For instructions please go to: http://ilient.com/msi.htm For instructions please go to: http://ilient.com/mac_agent.htm

Three Options- Deployment Instructions:

Option 1 SysAid Administrator Tools: Automatic deployment with the

deployment tool (Windows NT- up to 3.6 SysAid edition, Windows 2000, and Windows XP computers):

1. Click SysAid Administrator Tools. Save the file to your hard disk.

2. Run Deploy SysAid.

3. Click on Under Microsoft Windows Network. Make certain that you

see all of your network computers.

4. In the Action menu you should choose the appropriate option (for

example Deploy to selected computers); make sure you select

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5. If you do not see your computers listed contact the SysAid support

team.

6. Finally to uninstall, select computers and click on the Uninstall

from selected computers button.

For more detailed instructions, please read Guide 4: Administrator Tools

Installation Guide, http://ilient.com/down/Administrator_Tools.PDF

followed by Guide 5: The Deployment Tool Guide,

http://www.ilient.com/down/deployment.PDF. Both documents are also available at http://www.ilient.com/.

You should proceed either to automatic deployment with a login script, or to

manual deployment if you did not choose SysAid Administrator Tools.

Option 2 (a) - Automatic deployment with a login script

Microsoft Windows

1. Click SysAid Agent for Windows. Save the file, named

SysAidAgent.exe, to a location that is shared on the network by all

computers. If you do not, verify that you put it in several places to caver all computer locations.

2. For Windows add the following lines to the network login script, overwriting the tags with the appropriate values. It is not recommended to cut and paste the text, as tags < > are not permitted in the login script. Ensure that there is a space before every backslash "/ " in the login script.

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Table 2: Description of the parameters in the login script

Parameter Description

URL URL of the server SysAid is running on.

account The account ID

serial Your SysAid serial number located on the bottom of the Downloads

page on your local SysAid Server.

install once This option will only install the SysAid agent if it was not installed before. If SysAid was already installed it will not overwrite. Therefore you should delete install once if you are now upgrading or redeploying SysAid.

AllowRegister Permitted values are Y or N

AllowRemoteControl The permitted values are Y or N.

SubmitSRShortcut This is the name your organization gives the caption of the submit service request shortcut, if greater than one word enclose it in " "

HotKey The hotkey number. Once SysAid is deployed across your network,

users will be able to launch the system by clicking a hotkey, for example F11. Yet, login script does not understand F11, but rather identifies a location of a key within the keyboard from the

registry, and assigns it according to its numeric placement (e.g. F11 has a value of 122). Please do not set F12 as your hotkey with Windows NT4 and Windows 2000/XP, since in these the F12 is reserved for use by the debugger.

Interval The agent poll interval, in seconds. To monitor computers, SysAid

will occasionally scan them, viewing their details and updating the information it displays. By default, SysAid will run as a service on computers, contacting the server every given number of seconds. <Path to SysAidAgent.exe>\SysAidAgent.exe /VERYSILENT /URL <server URL>

/account <account id> /serial <serial number> /install once /AllowRegister <Y or N> /AllowRemoteControl <Y or N> /SubmitSRShortcut <caption of the submit service request shortcut> /HotKey 122 /Interval /ConfirmRC <Y or N> /RandomMachineID N /AllowSubmitSR <Y or N >

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ConfirmRC The permitted values are Y or N. Optionally, when an

administrator attempts to remote control a computer, the user of that computer must confirm the remote control.

RandomMachineID Generate random machine ID. The permitted values are Y or N. Generally the default will be N.

AllowSubmitSR To have a shortcut to SysAid placed on your desktop and to activate the hotkey insert Y. Alternatively, choose N, not to have a shortcut to SysAid and to deactivate the hotkey.

URL, account and serial elements are mandatory. The explanation here provides a clear definition of the parameters, the valid options, and example of successful login script.

Example with completed values:

Option 2 ( b) Automatic deployment with a script: SysAid Agent for Linux

1. On the Downloads page click SysAid Agent for Linux, and save the file

which is named SysaidAgent.exe, to a location that is shared on the network.

2. Add your own script. Alternatively, we can provide you with a

compressed TAR file, and then you can open and run the script in your computer scheduler.

z: \sysaidagent.exe /VERYSILENT /URL http: //10.0.0.10:8080 /account SMITH /serial 3333333 /install once /AllowRegister N /AllowRemoteControl Y /SubmitSRShortcut SysAid /HotKey 122 /Interval 30 /ConfirmRC N /RandomMachineID N /AllowSubmitSR N

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Please proceed to read the manual installation instructions if the

aforementioned options have failed, or you simply prefer to opt for manual installation.

Option 3 Manual Installation for Windows and Linux (Default agent

configuration)

1. Click SysAid Agent for Windows or SysAid Agent for Linux.

2. Save the file, named SysAidAgent.exe, onto your hard disk.

3. Execute the file from each computer in the network, follow the

instructions, and complete the installation. Each computer that logs on to the network will automatically execute SysAidAgent.exe and install the SysAid end user module. From that moment on, SysAid will monitor the computer. Some assets, such as printers, can only be added manually.

4. This option deploys the agent with default settings.

Uninstalling the SysAid Agent

In the event you want to uninstall the SysAid agent, you should choose one of the options below depending upon how the SysAid agent was originally deployed:

 SysAid Administrator Tools - to uninstall the SysAid agent, you can

use the deployment tool to un deploy the client from every

computer. Click on: Deploy SysAid  Action  Undeploy from

selected computers.

 Manual installation – Go to Start  Control Panel  Add/Remove

Programs.

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To uninstall the SysAid server go to Start  Control Panel  Add/Remove

Programs.

To verify that SysAid has been removed check to see if you have SysAid server directory on your computer. If you can still see the directory, simply delete the directory.

If you plan to reinstall the SysAid server at a later date, save the contents stored within the built-in database; if you will not do so, you will lose all of the contents of the database.

Related Guides and Reading Guide 3: Getting Started Guide

http://www.ilient.com/down/getting_started.PDF

Guide 4: Administrator Tools

http://ilient.com/down/Administrator_Tools.PDF

Guide 5: The Deployment Tool

http://www.ilient.com/down/deployment.PDF

Guide 6: The SysAid Agent

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