Mitel NuPoint Messenger™ is a highly reliable, scalable, integrated voice and fax unified messaging system that can be accessed anywhere, anytime. NuPoint Messenger provides users access to a host of highly flexible and customizable applications including call director, speech auto-attendant and Microsoft LCS 2005 integration. These applications allow users the flexibility of having their calls routed to them while they are on the road, or having access to their voice or fax messages from their PC. Simple and cost-effective system configuration, implementation, administration, and management help streamline system management and deliver lower total cost of ownership.
Using the power of Unified Messaging allows users to receive all their voice mails and emails through one interface. When end users are at their desk, they can use their Outlook client to manage their messages and when they are on the road, they can phone into the Mitel NuPoint Messenger server to listen to their voice mails and emails. Unified Messaging simplifies the end user experience and leads to increased productivity.
NuPoint Messenger provides the mailbox user with an interface to these capabilities through the NuPoint Messenger Telephone User Interface (TUI) as well as through Outlook (using the NuPoint Messenger Outlook Client Plug-in). When using the Outlook Client Plug-in, users are able to record, playback, forward and reply to their voice mail messages as well as view their fax messages. The Message Waiting Indication (MWI) is synchronized on the phone with the reading of messages through the Outlook client, and vice versa to mark Microsoft Exchange voice mail messages as read when the message is played back through the NuPoint Messenger TUI. Text to Speech (TTS) allows users to listen to their email messages through their NuPoint Messenger Voice Mail (either unread messages only or all messages).
Additionally, the NuPoint Messenger Speech Auto Attendant (SAA) is a speech-enabled application that allows users to place calls to people quickly and efficiently by speaking their names. In addition to placing calls by name, users can say a department name or telephone number. An online tutorial introduces users to the system features, and voice-based help is available to answer questions.
NuPoint Messenger is designed to scale up and provide voice applications to large enterprises who demand high capacity, high availability and resilient services with the Active/Active configuration. The NuPoint Messenger system allows the ability to network two active 640s to a single MSA, thus allowing them to store all data, including voicemail accounts, messages, greetings and all matters relating to NuPoint users and NuPoint system data in one shared database. If a single 640 fails, the remaining one in the cluster will continue to operate. The overall system appears functional with reduced traffic capacity (that is, ports).
NuPoint Messenger IP Model 640 has been engineered so there can be no single point of failure, thus ensuring high availability and minimizing unplanned downtime, and it can be further integrated into an organization’s data center infrastructure. The Active/Active configuration is also available as a four-node NuPoint Messenger system. All nodes are active and share the same database.
NuPoint Messenger supports Microsoft Live Communications Server (LCS) 2005. Support for OCS 2007 will be added in a future release.
Some examples of NuPoint Messenger IP applications include:
• Paging a mailbox owner when a new voice mail message arrives. NuPoint Messenger IP supports SMS notification to cellular phones. SMS notification text-messages users when they receive new voice messages.
• Allowing callers to not only leave a voice mail message, but input their call back number which is then displayed on the mailbox owners pager.
• Scheduling automatic wake-up calls to any telephone at any date and time.
• Recording a voice message and having it automatically distributed to thousands of people. • Delivering new, unplayed voice messages to an on- or off-system telephone number of
choice.
• Routing callers to predetermined destinations based on time of day, day of week, or day of year.
• Property management integration and custom hotel prompts.
• Fax support -- you can configure up to six fax channels/ports for each NuPoint Messenger IP server. The Fax feature works in a network configuration where the NuPoint Messenger IP server is integrated directly with an MCD system or with another PBX.
• Mailbox Maintenance, System Maintenance, Report Generation, and Call Director man- agement from a web-based console. Additionally, multiple Multiple networked NuPoint Messenger IPs can be managed from one NuPoint server using Cluster Configuration in the web-based console.
• Supports integration with up to four MCD systems
• Enhanced InBand integration permits users to interface to legacy PBXs, using enhanced inband with DTMF.
• Telephone softkeys that allow users to control voice mail functions through context-sensitive keys on the telephone.
For more information, refer to Mitel NuPoint Messenger IP General Information Guide on Mitel On-line (MOL).
Figure 35: NuPoint Integration with 3300 ICP
Mitel Messaging Server
The Mitel Messaging Server is an advanced computer-telephony-messaging solution designed to meet the voice mail, unified messaging and call handling needs of small, medium, and large enterprises.
The Messaging Server platform is designed to support a mixed environment of voice mail, standard and advanced messaging users on one integrated system. A "system" consists of software, software ports, integration boards for voice and fax and an IBM server. Note that voice boards are not required for IP integration.
The Messaging Server provides an all-in-one communications solution, giving users access to applications like desktop call control, unified messaging, Web messaging and administration, instant messaging (LanTalk), and wireless connectivity. Companies can configure the server to emulate other messaging solutions (such as Octel) that users may already be familiar with, thus drastically reducing re-training time within an organization.
The Messaging Server is a DTMF-based messaging system permitting ultimate deployment flexibility for any organization. It is available on a Windows 2000 Server platform; supports the TCP/IP standard network protocol, and is expandable to 48 ports IP, 48 ports T1, and 60 ports E1. It allows both the smallest and largest companies to implement cost-effective
network-telephony technology and have the tools to move toward Unified Messaging in the future.
Integration to the MCD host platform is supported using IP, which eliminates the requirement for Dialogic voice boards thus lowering the cost of the messaging solution. Note that IP integration requires the appropriate MCD software options.
The Messaging Server is comprised of the following major components: • Automated Attendant
• Multi-Lingual Support
• Standard and Advanced Unified Messaging • System Administration
• Fax Mail
Automated Attendant
• Up to 99 auto attendants can be programmed to automatically greet callers with date and time-sensitive greetings. For example, if the office is closed for the day, the auto attendant can answer with an “Office Closed” greeting, which automatically takes effect Monday to Friday from 5pm to 8am and all day Saturday and Sunday.
• Auto Attendant can connect callers to users who are off-site by giving callers direct call access to the user’s cell, home, or branch office phone number. The attendant gives callers single-digit access to departments or individuals, Fax-on-Demand options, Information mailboxes, and Interview boxes through a full-featured audio-text menu. The auto attendant also supports Intelligent Call Routing.
• Auto Attendant can now be deployed using speech recognition, which allows callers to simply say the name of the person they are calling. Speech Auto Attendant reduces the number of "dial 0" calls resulting from callers not knowing the extension number of the person they wish to reach, and not being bothered to try to use complex dial-by-name applications. Speech Auto Attendant can provide a significant return on investment by decreasing hold times, freeing up receptionists to do more productive tasks, and potentially decreasing telephony costs by reducing the number of trunks required to support incoming calls.
Multi-Lingual Support
• The Messaging Server offers caller services in many languages. Language-sets are cur- rently available for English, French, and Spanish for North America. In addition to these languages, Europe is supported with options for British English, Dutch, German, and Italian.
Standard Unified Messaging
• Standard Unified Messaging is an integrated view of voice, email and fax messages through a standard email client. The Messaging Server supports integration with SMTP/IMAP/POP3 compliant Email servers.
• There is no limit to the number of Standard Unified Messaging users.
• The Messaging Server allows Standard Unified Messaging users to configure and control their messaging options using a telephone user interface (TUI). Options that can be ac- cessed through the TUI include checking and responding to messages, programming up to 99 greetings, configuring notification schedules and call transfer options, and managing distribution lists. Optional desktop client applications allow for GUI activation of user options.
Advanced Unified Messaging
• Advanced Unified Messaging is for mobile users who require access to emails using text-to-speech (TTS). Users can use the Messaging Server for complete synchronization of all their message types, complete desktop call control, and mailbox management.
• The Messaging Server supports integration with Microsoft Exchange, Novell GroupWise™, and Lotus Notes™.
• Advanced Unified Messaging users have full access to a suite of desktop applications, including Web Client, LanTalk, and Call Manager. Unified Messaging users have full mailbox control with Web Client from their desktop or mobile PC through an easy-to-use, graphical user interface (GUI) that is accessible with any standard web browser. Users can change mailbox status, record or change greetings, set up notification schedules and distribution lists, listen to messages, create folders and move messages from one folder to another, all without ever picking up a phone. With Call Manager, desktop call control even integrates with many popular PIM applications such as Act!, Maximizer, Outlook and Goldmine, al- lowing UM users to identify callers at a glance and control how the call is handled (for calls presented through Messaging Server Auto Attendant only).
• LanTalk is a corporate-wide instant messaging system, allowing users to quickly commu- nicate with co-workers without having to "wait in line" behind email and voice mails.
System Administration
The Messaging Server Administrator Console is a plug-in for Microsoft Management Console (MMC). Using this application, System Administrators can access administrative tools and functionality from any LAN-based or Internet-based computer. The Administrator Console allows up to 10 System Administrators to manage the system from any location, controlling every aspect from changing a mailbox feature to adding a PBX. Mailbox configuration features under administrator control include:
• Feature Groups (Class of Service) • Flexible Schedules
• Intelligent Dial Plan • Mailbox Templates
• Copy & Paste Functionality • Customized Mailbox Layout • Additional Mailbox Options
Fax Mail
Fax Mail allows Unified Messaging users to receive faxes in their desktop mailbox. Now with Soft Fax ports, the requirement for using fax boards is eliminated.The fax ports in the Messaging Server receives the faxes and deposits them in the appropriate mailbox. Fax Mail then notifies the user of the fax message. Upon opening the file in their email client or through the Web Client, the default fax viewer displays the document. The user can then print, redirect, or save the fax. Through their voice mailbox, users are prompted to press a key to print their fax or redirect it to another fax machine.