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Service messages communicate a failure condition with the printer. Most instances can be cleared by following the Recommended Action column (usually resetting the printer, or turning the printer off and back on). If a service message continues, contact your dealer or HP service representative.
Message Description Recommended Action
50 FUSER ERROR, CYCLE POWER
The printer identified an internal service error. If this error appears, switch the printer offfor at least 15 minutes and then back on. If the error continues, call your dealer or HP service representative.
51 PRINTER ERROR, CYCLE POWER
The printer detected a temporary error condition. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
52 PRINTER ERROR, CYCLE POWER
The printer identified an internal service error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
53.XY.ZZ ERROR An error occurred during configuration and validation of SIMM memory:
X (Hardware Type): 0: ROM 1: RAM 2: Flash Y (Hardware Device): 0: Internal Memory 1: SIMM Slot 1 2: SIMM Slot 2 3: SIMM Slot 3 4: SIMM Slot 4 ZZ (Error Number): 0: Unsupported memory 1: Unrecognized memory 2: Unsupported memory size 3: Failed RAM test
4: Exceeded maximum RAM size 5: Exceeded maximum ROM size 6: Invalid SIMM speed
7: SIMM reporting information incorrectly 8: SIMM RAM parity error
10: SIMM address conflict 11: ROM out of bounds
12: Could not make temporary mapping
Make sure your SIMM board is installed correctly (see Appendix D). Replace the SIMM that caused the error.[Go]will allow you to continue but the SIMM that caused the error will not be configured. If the SIMM device has more than one bank of memory, the good banks will be configured.
55 PRINTER ERROR, PRESS GO KEY
The printer detected a temporary error condition. Press[Go]to resume operation.
57 MOTOR FAILURE, CALL SERVICE
The printer identified an internal service error. Call your dealer or HP service representative.
58 FAN MOTOR FAILURE, CALL SERVICE
The printer identified an internal service error. Call your dealer or HP service representative.
Message Description Recommended Action
62.[x] SERVICE X=0 - 4
The printer identified a problem while checking its memory. “X” refers to the device the printer was checking when it encountered the error.
0: Internal Memory 1–4: SIMM Slot
If the printer contains a SIMM memory board, switch the printer off. Verify that the SIMM board is installed correctly (see Appendix D) and switch the printer back on. If the error is still present, switch the printer off and remove the SIMM board. Switch the printer back on. If the error message does not appear, the problem is on the SIMM board. See Appendix D for more information.
63 NEEDS SERVICE
The printer found a problem in its internal RAM memory.
If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
64 PRINTER ERROR, CYCLE POWER
The printer identified an internal service error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
65 PRINTER ERROR, CYCLE POWER
The printer identified a RAM controller error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
67 PRINTER ERROR, CYCLE POWER
The printer identified an interface hardware error. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
68 NVRAM ERROR, SETTINGS NOT SAVED
The printer detected an error in the nonvolatile memory (NVRAM).
PressGo, then check your control panel settings for changes (print a self test).
68 NVRAM FULL, SETTINGS NOT SAVED
The printer’s nonvolatile memory (NVRAM) is full.
PressGo. If you switch the printer off, then on, you may lose settings (to check settings, print a self test). If the error reappears, call your dealer or HP service representative.
79 SERVICE (XXXX) The firmware has detected an unrecoverable error. The numbers following the error indicate the specific kind of error.
Switch the printer off, then back on. If the error appears again, record the numbers following the error message and call your dealer or HP service representative.
80 SERVICE (XXXX) The printer detected a problem in the MIO card. The numbers following the error message indicate the specific type of error.
Switch the printer off and then back on. If the error appears again, record the numbers following the error message and call your dealer or HP service representative.
81 SERVICE (XXX) The printer detected a problem. If this error appears, switch the printer off and then back on. If the error continues, call your dealer or HP service representative.
INCOMPATIBLE ENVELOPE FEEDER INSTALLED
An HP LaserJet 4 Envelope Feeder has been installed. This option will not work on HP LaserJet 5/5M printers.
Remove the incompatible envelope feeder. Press[Go]to clear the display.
INCOMPATIBLE TRAY 3 INSTALLED
An HP LaserJet 4 lower cassette has been installed. This option will not work on HP LaserJet 5/5M printers.
Remove the incompatible lower cassette. Press
[Go]to clear the display.