SELECCIÓN DE BATERIAS

MAINT The percentage of time that one or more trunks have been busied-out for maintenance. The calculation is:

where:

● Total Maintenance Busy Time is the sum of Maintenance Busy Time (in minutes) for all trunks (individually) in this trunk group during this interval

● Time Interval is expressed in minutes (for example, 30 if using a half-hour interval, 60 if using a one-hour interval, and 1440 if using a daily summary)

For reporting purposes, call data is stored during the time interval (hour or half-hour) that the trunk goes idle, not when the telephone releases. Also, changing the number of trunks in a trunk group can cause unexpected results for that interval.

Trunk group report (continued)

Header Definition

Total of all Busy Times Time Interval

---X 100 ( )

Total Maintenance Busy Time x 100

Time Interval x Number of Trunks in Group

---Historical reports

Description

The BCMS trunk group summary report provides information about BCMS-measured trunk groups. You can specify the trunk groups you want included in the report. The BCMS trunk group report can be used by the ACD administrator and/or manager to monitor use of one or more trunk groups and to determine the optimal number of trunks for the trunk groups.

Note that this applies only to trunk groups measured by BCMS.

This report is similar to the BCMS trunk group report except that the information for a trunk group displays on separate lines of the report, with totals of activity for all trunks in the trunk group for the specified time. You can print the report for a certain time period specified in either hours or days (up to 7 days).

The report displays only the information that exists and does not identify absent data. If data does not exist for a specified trunk group, that trunk group does not appear on the report. Also, if information does not exist for a portion of the specified time period, the report displays all existing information but does not identify where there is no data.

When analyzing this report, keep the following in mind:

● All averages are for completed calls only.

● Asterisks in a field indicate that the maximum for that field is exceeded.

● A single asterisk at the end of a time or date field indicates that during the interval, trunk group administration that changed the number of trunks occurred.

Sample reports

Hourly report

list bcms trunk sum 23-25 time 8:00

BCMS TRUNK GROUP SUMMARY REPORT

Switch Name: Lab Model Date: 12:59 pm THU APR 20, 1995 Time: 8:00-13:00

| INCOMING | OUTGOING |%ALL %TIME

GROUP NAME |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY MAINT

IN-800 23 2 2:15 31.02 1 1 1:36 0.96 0 0

OUT-WATTS* 35 2 1:48 35.74 4 4 1:42 4.08 0 0

TIE-GROUP 24 1 1:40 22.93 0 0 :00 0.00 0 0

--- --- ---- --- --- --- --- --- --- --- ---SUMMARY 82 5 1:54 29.89 5 5 1:39 2.52 0 0

Report reference

Daily report

Header definitions

list bcms trunk sum 23 day 5/17/92

BCMS TRUNK GROUP SUMMARY REPORT

Switch Name: Lab Model Date: 12:59 pm THU APR 20, 1995 Day: 5/17/95

| INCOMING | OUTGOING |%ALL %TIME

GROUP NAME |CALLS ABAND TIME CCS | CALLS COMP TIME CCS|BUSY MAINT IN-800* 82 5 1:54 29.89 5 5 1:39 2.52 0 0 --- --- ---- --- --- --- --- --- --- --- ---SUMMARY 82 5 1:54 29.89 5 5 1:39 2.52 0 0

Trunk group summary report

Header Definition

Time/Day The time or day interval specified in the command line.

Time is always expressed in 24-hour format. Start and stop times are optional. Reports always start at the top of the time interval (either hour or half-hour). If no start time is given, the report displays data accrued for the previous 24 time intervals. A stop time requires an associated start time. If no stop time is given, the last completed time interval (hour or half-hour) is the default. If no start time or stop time is given, the report displays data accrued for the previous 24 time intervals. If you specify day in the command and do not include a start day or stop day, the report displays data accrued for the previous six days and data accrued through the most recently completed interval (hour or half-hour).

If switch administration causes the number of trunks in a

BCMS-measured trunk group to change during a day or a time interval, an asterisk displays in the DAY/TIME field.

GROUP

NAME The name that is administered for this trunk group. If no name is administered, this field is displayed as blank.

INCOMING

CALLS The total number of incoming calls carried by this trunk group.

INCOMING

ABAND The number of incoming calls that queued to ACD splits, then abandoned without being answered by a staffed agent within this split during the reporting interval. Calls that cannot queue (for example, queue full, or calls that receive a busy signal from the Central Office because there are no available trunks) are not included in the INCOMING ABAND number.

Historical reports

INCOMING

TIME The average holding time for incoming calls to this trunk group during the specified reporting interval. Holding time is defined as the length of time in minutes and seconds that a facility is used during a call. The

calculation for incoming time is:

INCOMING

CCS The total holding time (usage) for incoming calls to the trunk group during the specified reporting interval. The units are expressed in hundred call seconds (CCS).

OUTGOING

CALLS The total number of outgoing calls for this trunk group during the specified reporting interval.

OUTGOING

COMP The total number of outgoing calls that were placed over this trunk group and answered during the specified reporting interval.

Completion is determined by whichever occurs first:

● return of network answer supervision, or

● a call that lasts longer than the answer supervision time-out parameter.

OUTGOING

TIME The average holding time for outgoing calls during the specified reporting interval. The calculation is:

OUTGOING

CCS The total holding time (usage) for outgoing calls from this trunk group.

The units are expressed in CCS.

Trunk group summary report (continued)

Header Definition

Total Holding Time for all Incoming Calls Total Number of Incoming Calls

---Total Holding Time for Outgoing Calls

Total Number of Outgoing Calls

---Report reference