Técnicas de procesamiento y análisis de datos

The information required by this Item is incorporated herein by reference to information contained in the Proxy Statement, including “Ratification of Appointment of Independent Auditors.”

PART IV

ITEM 15. EXHIBITS, FINANCIAL STATEMENT SCHEDULES

(a) The following documents are filed as a part of this Report:

1. Financial Statements: The information concerning our financial statements, and Report of

Independent Registered Public Accounting Firm required by this Item is incorporated by reference herein to the section of this Report in Item 8, entitled “Consolidated Financial Statements and Supplementary Data.”

2. Financial Statement Schedules: Schedule II Valuation and Qualifying Accounts is filed as part of this Report and should be read in conjunction with the Consolidated Financial Statements and Notes thereto.

The Financial Statement Schedules not listed have been omitted because they are not applicable or are not required or the information required to be set forth herein is included in the Consolidated Financial Statements or Notes thereto.

3. Exhibits: See “Index to Exhibits.”

(b) Exhibits. The exhibits listed below in the accompanying “Index to Exhibits” are filed or incorporated by reference as part of this Annual Report on Form 10-K.

(c) Financial Statement Schedules.

salesforce.com, inc.

Schedule II Valuation and Qualifying Accounts

Description Balance at Beginning of Year Additions Deductions Write-offs Balance at End of Year

Fiscal year ended January 31, 2009

Allowance for doubtful accounts . . . . $ 906,000 $4,390,000 $3,769,000 $1,527,000 Fiscal year ended January 31, 2008

Allowance for doubtful accounts . . . . $1,223,000 $2,299,000 $2,616,000 $ 906,000 Fiscal year ended January 31, 2007

SIGNATURES

Pursuant to the requirements of Section 13 or 15(d) of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Dated: March 9, 2009

salesforce.com, inc.

/s/ GRAHAMSMITH

Graham Smith Chief Financial Officer

(Principal Financial Officer and Duly Authorized Officer) POWER OF ATTORNEY AND SIGNATURES

KNOW ALL PERSONS BY THESE PRESENT, that each person whose signature appears below constitutes and appoints Marc Benioff, Graham Smith and David Schellhase, his attorney-in-fact, each with the power of substitution, for him in any and all capacities, to sign any amendments to this annual report on Form 10-K, and to file the same, with exhibits thereto and other documents in connection therewith, with the Securities and Exchange Commission, hereby ratifying and confirming all that said attorney-in-fact, or his substitute or substitutes, may do or cause to be done by virtue hereof.

Pursuant to the requirements of the Securities Exchange Act of 1934, this report has been signed below by the following persons on behalf of the registrant and in the capacities and on the dates indicated.

Signature Title Date

/S/ MARCBENIOFF

Marc Benioff

Chairman of the Board of Directors and Chief Executive Officer (Principal Executive Officer)

March 9, 2009

/S/ GRAHAMSMITH

Graham Smith

Chief Financial Officer (Principal Financial & Accounting Officer)

March 9, 2009 /S/ CRAIGCONWAY Craig Conway Director March 9, 2009 /S/ ALANHASSENFELD Alan Hassenfeld Director March 9, 2009 /S/ CRAIGRAMSEY Craig Ramsey Director March 9, 2009 /S/ SANFORDR. ROBERTSON Sanford R. Robertson Director March 9, 2009 /S/ STRATTONSCLAVOS Stratton Sclavos Director March 9, 2009 /S/ LARRYTOMLINSON Larry Tomlinson Director March 9, 2009 /S/ MAYNARDWEBB Maynard Webb Director March 9, 2009 /S/ SHIRLEYYOUNG Shirley Young Director March 9, 2009

Index to Exhibits

Exhibit 3.1 (1) Amended and Restated Certificate of Incorporation of salesforce.com, inc. Exhibit 3.2 (2) Amended and Restated Bylaws of salesforce.com, inc.

Exhibit 4.1 (1) Specimen Common Stock Certificate

Exhibit 10.1* (1) Form of Indemnification Agreement between salesforce.com, inc and its officers and directors

Exhibit 10.2* (3) 1999 Stock Option Plan, as amended Exhibit 10.3* (4) 2004 Equity Incentive Plan, as amended Exhibit 10.4* (1) 2004 Employee Stock Purchase Plan

Exhibit 10.5* (5) 2004 Outside Directors Stock Plan, as amended Exhibit 10.6* (6) 2006 Inducement Equity Incentive Plan

Exhibit 10.7** (3) Master Service Agreement dated May 17, 2005 between salesforce.com, inc. and Equinix, Inc.

Exhibit 10.10 Resource Sharing Agreement dated as of January 29, 2009 between salesforce.com, inc., salesforce.com foundation, and salesforce.org

Exhibit 10.11 (7) Joint Venture Agreement dated as of December 7, 2000 among salesforce.com, inc., SunBridge, Inc. and Kabushiki Kaisha salesforce.com

Exhibit 10.12* Form of Offer Letter and schedule of omitted details thereto

Exhibit 10.13* Change of Control and Retention Agreement as entered into with Marc Benioff

Exhibit 10.14* Form of Change of Control and Retention Agreement as entered into with Parker Harris, George Hu, Kenneth Juster, Graham Smith, Jim Steele, Polly Sumner and Frank van Veenendaal

Exhibit 10.15* Change of Control and Retention Agreement as entered into with David Schellhase Exhibit 21.1 List of Subsidiaries

Exhibit 23.1 Consent of Independent Registered Public Accounting Firm Exhibit 24.1 Power of Attorney (See page 94)

Exhibit 31.1 Certification of Chief Executive Officer pursuant to Exchange Act Rule 13a-14(a) or 15(d)- 14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Exhibit 31.2 Certification of Chief Financial Officer pursuant to Exchange Act Rule 13a-14(a) or 15(d)- 14(a), as adopted pursuant to Section 302 of the Sarbanes-Oxley Act of 2002

Exhibit 32.1 Certification of Chief Executive Officer and Chief Financial Officer pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 * Denotes a management contract or compensatory plan or arrangement.

** Confidential treatment has been requested for a portion of this exhibit.

(1) Incorporated by reference from the Company’s registration statement on Form S-1 (No. 333-111289), Amendment No. 3, as filed with the Securities and Exchange Commission on April 20, 2004.

(2) Incorporated by reference from the Company’s Form 8-K as filed with the Securities and Exchange Commission on December 7, 2007.

(3) Incorporated by reference from the Company’s Form 10-K for the annual period ended January 31, 2006 as filed with the Securities and Exchange Commission on March 15, 2006.

(4) Incorporated by reference from the Company’s Form 10-Q for the quarterly period ended July 31, 2008 as filed with the Securities and Exchange Commission on August 22, 2008.

(5) Incorporated by reference from the Company’s Form 10-Q for the quarterly period ended October 31, 2007 as filed with the Securities and Exchange Commission on November 19, 2007.

(6) Incorporated by reference from the Company’s Form 10-Q for the quarterly period ended April 30, 2006 as filed with the Securities and Exchange Commission on May 19, 2006.

(7) Incorporated by reference from the Company’s initial registration statement filing on Form S-1 (No. 333-111289) as filed with the Securities and Exchange Commission on December 18, 2003.