CAPÍTULO 2: VARIABLES DE LA INVESTIGACIÓN
2.1. LA MOTIVACIÓN
2.1.3. Teorías de la motivación
2.1.3.2. Teoría de jerarquía de necesidades de Maslow (1943)
Remote Call Forwarding is supported. This feature (FEATURE 11) allows a user to send internal and external calls destined for a particular extension to an external phone number (off the system) over an analog trunk. Remote Call Forwarding will not alert the internal extension, but immediately sends the call out to the predefined number.
Remote Access to the Built-in Modem
This feature allows for unattended access to the built-in modem (x76) by calling into the system:
· by a DID number, or
· by transferring to the modem via the Automated Attendant.
When an Automated Attendant Selector code with the "Transfer To Number" action has the modem as its destination, the system will transfer the call to the built-in modem.
Ring on Transfer
This is used to specify what the caller hears while they are being transferred. If Ring on Transfer is set to Active, callers hear ringing while they are being transferred; if it is set to Not Active callers hear beeps or Music on Hold if this is activated and a music source is connected to the system.
Ringing Line Preference
When an extension is on-hook and the extension is ringing, the user simply goes off-hook to answer the call and is automatically connected to the ringing call. If more than one call is alerting, the system automatically connects the user to the longest ringing call.
SD Card Start-up / Shut Down via TUI
A new TUI command is provided to shut down and restart the system SD card slot and the optional SD card slot, without shutting down the entire system. This allows for removal and reinstallation of the system SD and optional SD cards.
Speed Dial Options
The system supports the following types of Speed Dialing:
· Personal Directory - 1400 and 9500 Telephones only
Each user can store up to 20 frequently-dialed names and numbers in their extension. Personal Directory numbers can be dialed quickly by pressing CONTACTS and dialing the first few letters of the person’s name. Personal Directory numbers programmed for a particular extension are for use only at that extension.
· Personal Speed Dial (FEATURE 80 – 99) – ETR and Analog Telephones only.
Each user can store up to 20 frequently-dialed numbers (no name) in their extension. Personal Speed Dial numbers can be dialed quickly by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the two-digit speed dial code from 80 through 99. The Personal Speed Dial numbers programmed for a particular extension are for use only at that extension.
On analog telephones, a user will press the # key (instead of the Feature key) then dial the 2-digit number.
· System Speed Dial – 1400 and 9500 Telephones only
System Speed Dialing is a shared list of up to 100 frequently-dialed names and numbers (FEATURE 600 – 699). All users on the system may use these numbers by pressing CONTACTS and dialing the first few letters of the party’s name.
· System Speed Dial (FEATURE 600 – 699) – ETR and Analog Telephones only.
System Speed Dialing is a shared list of up to 100 frequently-dialed numbers (no name) up to 28 characters in length. All users on the system may dial a System Speed Dial number by pressing FEATURE (or # at intercom dial tone on a single-line telephone) and the three digit speed dial code, from 600 through 699.
Station Lock / Unlock
Station Lock helps to prevent unauthorized people from making outside calls from extensions. Users enter a four-digit code on their telephone dialpad to “lock” your extension. To unlock the phone, the user enters the identical code.
Station Message Detail Reporting (SMDR)
SMDR is a call reporting feature that provides records of call activity. It is commonly used in many types of business, including Legal, Contact Centers, Sales and Real Estate. Call reporting information allows users
to:
· Detect any unauthorized calls. · Bill clients or projects. · Bill back by department.
· Reduce telephone costs by identifying the need to change telecommunications services · Print Caller ID information.
The output is generally sent to a PC running an optional Call Accounting software package.
System Groups
· Pickup Groups (4 Groups) (INTERCOM 6xx)
When a call rings at an extension assigned to a Pickup Group, a user at any other extension in the system can answer the ringing call by dialing the Pickup Group code. The Pickup Group feature helps when a user needs to answer calls on lines or pools not assigned to his or her telephone.
· Calling Groups (4 Groups) (INTERCOM 7x / *7x)
A Calling Group is a group of extensions that can be called at the same time. Any user in the system can ring or page all extensions in a Calling Group at the same time or transfer a call to a Calling Group. The first extension to pick up the call is connected to the caller. A typical use of this feature is to have callers ring into a Calling Group of sales representatives, or to create a “Page All” group.
· Hunt Groups (6 Groups) (INTERCOM 77G / *77G)
When extensions are in a Hunt Group, an incoming call searches or “hunts” for the first available extension.
· Night Service Group (1 Group) (#504)
When Night Service is activated and a call comes in, all extensions assigned to the Night Service Group ring immediately, regardless of normal Line Ringing settings.
System Password
Allows you to define a four-digit password that users can enter from system telephones to override dialing restrictions (if the extension has access to an outside line) or turn Night Service on and off. Not available on analog telephones.
Transfer / Transfer Return
You can transfer calls to an extension or group using the TRANSFER button on a system telephone or the switchhook on a single-line telephone.
Transferred calls return to the originating extension if they are not answered. You also can program the number of times a transferred call rings before it returns to an extension.
Transfer Return to a Programmable Extension
This feature provides an option to re-route unanswered transferred calls to an alternate extension.
· Programmable on a per extension basis.
· The existing System Programming option, Transfer Return Rings, will be used to indicate when
transferred calls are returned to the Transfer Return extension.
If a call is routed to a transfer return extension and there are no available intercom appearances to terminate the call, the call will continue to alert at the transfer destination until the transfer return extension becomes available.
The default value for each transfer return extension is its own extension.
Unique Line Ringing / Override Line Ringing
This feature allows users to differentiate by sound which line is ringing by assigning a ring pattern to it. Once a ring pattern is assigned to a line, incoming calls on that line ring with the assigned ring pattern.
· Eight ring patterns are available.
· Unique Line Ringing does not apply to DID calls because the channel used is not guaranteed. · The default is pattern 1.
If the Override Line Ringing feature is active, then incoming calls on a line that ring at an extension ring with the configured extension ring pattern.
Visual Voice Messaging
Supported on 1400 and 9500 digital telephones only. Allows the user to manage their voice mail messages via their display. Features supported include:
· access new /old / saved messages. · next and previous message. · fast forward and rewind. · pause message.
· save, delete and copy message to other users of the system.
· change default greeting. · change password.
· change message status from old / saved to New.
Voicemail Options
· Bypass Greeting
o After a call goes to an extension's voice mailbox, the caller can press the 1 key to bypass the mailbox greeting and begin recording a message.
· Change Message Status to New (*06)
o This feature provides the ability to change the status of a message from Old or Saved to New.
o Users can dial *06 at any time after the Old or Saved message begins to play through the 3 second pause after the caller information portion of the message.
· The message is moved to the queue of New messages.
o When a message is marked as New, the system does not initiate a new Voicemail to Email message, but the extension's message waiting light is illuminated.
· Choice of Language
o Each Auto Attendant can have a primary language assigned to it. The language applies to the pre-recorded prompts available to that Auto Attendant. This overrides the system language setting.
o The per-extension Display Language setting will also override the system language and change all the displays, pre-recorded greetings, and prompts to the chosen language.
· End of Recording options
o When a caller has finished leaving a message in an extension's mailbox, the caller can touch the # key to signal the end of recording of the message.
o If the message is less than 3 seconds, the system will play the following prompt: "Message too
short. Deleted. Goodbye."
o If the message is longer than 3 seconds, the system will play the following prompt: "Your message has been sent. Goodbye."
· Outcalling Notification
o If you use the Outcalling option, Embedded Voicemail will call the number which you have programmed to signal that a new message has arrived in your mailbox.
· Each user can have 1 number programmed for outcalling notification.
· The system will make up to 3 attempts (in 5-minute intervals) to contact the user.
· After 3 attempts, outcalling notification will cease until another new voice message arrives. · Phantom Mailboxes
o Provides voice mailbox support for all extensions (10-57), without requiring the physical hardware to be present. Extensions without hardware are called phantom extensions.
· Note: Ports 7 and 8 of an ETR-6 module can be used for phantom extensions even though
you cannot plug a phone into them.
o Phantom voice mailboxes:
· Default like a normal mailbox.
· Can be accessed remotely if the remote access feature of the mailbox is enabled. · Voicemail to Email can be activated for a phantom mailbox via the Simplified Manager.
VMS Cover
Allows you to turn VMS Cover on and off, routing unanswered intercom and transferred calls for users' extensions to the Call Answer Service of the voice messaging system after the specified number of rings.
VMS Cover Ring Interval
Allows you to define the number of times a call rings before it is sent to a user’s voice mailbox.
VMS Hunt Delay
Allows you to determine when outside calls should be answered by the Automated Attendant of the voice messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the operator an opportunity to answer calls before they go to the Automated Attendant.
VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service.
VMS Hunt Schedule Interval
Allows you to determine when outside lines are covered by the Automated Attendant. Options include all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on).
Voice Mailbox Transfer - Direct
Allows you to transfer a call directly into a user's voice mailbox without ringing their extension.
Voice Messaging
The system has Embedded Voicemail included as standard. All extensions are automatically assigned a mailbox.
Embedded Voicemail also provides:
· A 2-port, single level Automated Attendant
· Separate Morning, Afternoon, Evening and Out of Hours menu greetings with time profiles · Dial by Name capability
· Variable hours of storage:
o 2-ports = 15 Hours
o 4-ports = 20 Hours
o 6-ports = 25 Hours
· Up to three minutes per message
· Fast Forward, Rewind, Replay and Skip capability · Voicemail to e-mail capability
· Remote message retrieval
Wake-Up Service
This feature allows a system phone (x10) to set a Wake-up Call on behalf of another user.
· When a Wake-up Call is scheduled, the system will place an intercom call to the target extension at
the scheduled time.
o Wake Up calls ring for approximately 30 seconds (and overrides DND).
o If the target extension is busy on a call or has an alerting call, the Wake Up call is delivered to
the phone as an intercom call.
o If the Wake Up call is answered, the user will hear Music On Hold if it is active; otherwise, they will hear silence.
o If the Wake Up call is not answered, the system will make a 2nd attempt 5 minutes later. · If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned.