Teorías de escuelas relacionadas con calidad de servicio interno

Dear _______________:

I am an administrator at Delgado Community College and a doctoral student in the Educational Leadership Department at the University of New Orleans. I am conducting a dissertation research study with my professor, Dr. Chris Broadhurst. The purpose of the research is to discover new information about the experience of first-year college students, academic advising, and success coaching. Through the data collected, the results might influence student retention issues for first-year students. Students who are enrolled in their second consecutive semester at [PSU] and have participated in, or are currently experiencing success coaching and academic advising are being asked to participate in this study.

I am requesting your participation, which will involve two interviews with me that will last about one hour each, and validating your responses which will take about one hour. All data will be collected by the end of the fall 2014 semester. Your participation in this study is voluntary. If you choose to participant, you will receive a ten dollar gift card for each interview which you complete. If you choose not to participate or to withdraw from the study at any time, there will be no penalty and gift cards that you received from completing previous interviews will not need to be returned. The results of the research study may be published but your name or identity will not be revealed. In order to maintain confidentiality of your records, name of investigator will not use your name but a pseudonym.

Although there may be no direct benefit to you, the possible benefit of your participation is that it informs others about the first-year college student experience, which is a very important student population to explore and understand within Louisiana. The research is beneficial because it will address student retention issues.

The risk associated with partaking in this study is minimal.

Please contact Dr. Ann O’Hanlon (504) 280-3990 at the University of New Orleans for answers to questions about this research, your rights as a human subject, and your concerns regarding a research-related injury.

Sincerely,

Cherie’ Kay LaRocca, M. Ed.Dr. Chris Broadhurst (504) 671-6116(504) 280-6026

[email protected]@uno.edu

6026. He is office is located at the University of New Orleans, Room 348-G in the Bicentennial Education Center.

This form explains the nature, demands, benefits and any risk of the project. By signing this form you agree knowingly to assume any risks involved. Remember, your participation is voluntary. You may choose not to participate or to withdraw your consent and discontinue participation at any time without penalty or loss of benefit. In signing this consent form, you are not waiving any legal claims, rights, or remedies. A copy of this consent form will be given (offered) to you. Your signature below indicates that you consent to participate in the above study.

__________________ _________________________________ Subject's Signature Printed Name Date

I certify that I have explained to the above individual the nature and purpose, the potential benefits and possible risks associated with participation in this research study, have answered any questions that have been raised, and have witnessed the above signature.

These elements of Informed Consent conform to the Assurance given by the University of New Orleans to the Department of Health & Human Services to protect the rights of human subjects. I have provided (offered) the subject/participant a copy of this signed consent document.

APPENDIX D

“First-Year College Student Retention” Preliminary Demographic and Background Questions:

You have the option to decline to answer any of these questions by simply leaving the space blank.

1. Are you an Undergraduate Student at [Pelican State University]? ____ Yes ____No

2. What year were you born? 3. What is your sex?

4. What is your cultural background?

5. Are you classified as an in-state or out of state student? 6. Are you a commuter or residential student?

7. What is your major?

8. How many academic hours have you completed at [PSU]?

9. How many years have you been enrolled at [PSU]?

10.Did you transfer credits from another college or university? If so, about how many credits and from which institution?

11.If you feel comfortable to share, what is your current cumulative GPA? 12.What semester did you begin seeing your academic advisor?

APPENDIX E

Recruitment Correspondence

Good Afternoon!

My name is Cherie’ Kay LaRocca, and I am an administrator at Delgado Community College and a doctoral student in the Educational Leadership Department at the University of New Orleans. I am conducting a dissertation research study with my professor, Dr. Chris Broadhurst regarding first-year college students and their experiences with academic advising and success coaching. If you are 18 years of age or older, enrolled in their second consecutive semester at [PSU] and have participated in, or are currently experiencing success coaching and academic advising, I would appreciate an interview with you. The following is some helpful information:

Purpose and Procedure: The purpose of the research is to discover new information about the experiences of first-year college students, academic advising, and success coaching. Through the data collected, the results might influence student retention issues for first-year students. Your participation in this study will involve two interviews with me that will last about one hour each, and validating your responses which will take about one hour. All data will be collected by the end of the fall 2014 semester.

Voluntary Participation: Your participation in this study is voluntary. In the event that a student feels uncomfortable at any time during the interview they are free to withdraw their participation or may choose to not answer a question. An official consent letter to participate will be given prior to the interview.

If you choose to participant, you will receive a ten dollar gift card for each interview which you complete. If you choose not to participate or to withdraw from the study at any time, there will be no penalty and gift cards will not need to be returned. The results of the research study may be published, but your name will not be used.

Risk and Benefits: The risk associated with partaking in this study is minimal. If you choose to participant, you will receive a ten dollar gift card for each interview which you complete.

Confidentiality: Student’s participation in this research is confidential. Interviews will be conducted in a private location with only the researcher and student participant. Student participants’ names will not be used, but will be assigned pseudonyms instead. Student participants’ responses will only be referred to through their assigned pseudonym.

If you find that you would be interested in participating in our study and/or have questions, please email me at [email protected]

Thank you for your consideration, and I hope to hear from you soon! Cherie Kay LaRocca

APPENDIX F

APPENDIX G

Vita

The author was born in Metairie, Louisiana. She obtained her Bachelor’s degree in Hospitality Management from The University of Southern Mississippi in 2006. She completed her Master’s of Education degree from The University of Southern Mississippi in 2008. She joined the University of New Orleans education graduate program to pursue a Ph.D. in Educational Administration in 2011.