account. Either joint account holder can stop any payments being made from a joint account. Do both of us have to apply for a Trading Reserve on the Cash Account?
Either joint account holder can apply for a Trading Reserve on the joint Cash Account. Joint applications need to be in writing.
What happens if I have a dispute with my joint account holder?
If you have a joint account, you can tell us at any time that we must only accept instructions from both you and your joint account holder going forward.
If we become aware of a dispute between you and your joint account holder, then we will require all instructions on the joint account to come from both of you going forward. This includes all payment instructions, including withdrawals from the account, and an instruction to close the account.
We may also suspend your use of Personal Internet Banking. What happens if the person I hold a joint account with dies?
If one joint account holder dies, the Investments will be moved to an existing sole account or, if one is not held, a sole account will be created to hold the Investments and the joint account closed.
What happens if a joint account holder loses mental capacity?
If we receive notice that any one of you has become mentally incapable we will treat this as notice of cancellation of the authority. This means that we will only act on Investment dealing instructions and/ or make payments out of your Cash Account that were authorised before we received notice until either an Attorney or Receiver is appointed to act for the person who is mentally incapable.
Section 5 – Changes to the Service
Can you change the interest rates?
Yes, we can change the interest rates that apply to your Cash Accounts and we will tell you about changes as follows:
Favourable changes
If we increase the Credit Interest Rate or decrease the Debit Interest Rate (in other words, a change which is favourable to you), we will either tell you personally within 31 days or, within three Working Days, provide the details in a notice in the national press and on our updated Rates and Fees Page.
Unfavourable changes
If we increase the Debit Interest Rate or decrease the Credit Interest Rate, we will only ever do so where the change is needed for the reasons which are set out below and we will give you at least two months’ personal notice in advance.
Any change in an interest rate will be implemented and calculated in a neutral manner which does not discriminate against you.
Can you change charges for the Service?
Yes, we can change the charges we ask you to pay to access the Service. Trading Reserve charges
• If we increase Trading Reserve charges, we will give you at least two months’ personal notice in advance.
• If we reduce Trading Reserve charges we will tell you personally within 30 days of the change being made.
We can change all other charges set out in these Terms (including introducing new charges) and will tell you personally at least two months beforehand.
Can you change the eligibility criteria? Yes, we can change the eligibility criteria:
• if the change is unfavourable to you we will tell you personally at least two months’ beforehand; or
• if the change is favourable to you, we will either tell you personally within 31 days; or within three Working Days provide the details in a notice in the national press and on our Rates and Charges Page.
Can you change part of this document?
Yes, we can change the provisions of this document and any other document that makes up the Terms, whether the change is to your advantage or disadvantage. If we do so we will tell you personally at least two months beforehand.
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We may share fees with our Associates and other third parties where they are fees which allow, or are necessary for the provision of, carrying out transactions on your behalf. Details of any such remuneration or charging arrangements will not be set out in the relevant contract note or confirmation note, but will be made available to you if you call us.
Certain additional fees will apply from time to time in the event that you fail to comply with your obligations under these Terms.
In what circumstances will you make changes? We will only make changes for valid reasons, for example: • if the change is favourable to you;
• following, or in anticipation of, and to reflect a change in relevant law or regulation or to reflect a change in industry guidance or code of practice or good banking practice; • to reflect the making of a relevant recommendation, requirement or decision of any
court, ombudsman, regulator or similar body;
• to reflect the costs or consequences of any event beyond our control that may impact our provision of accounts, services or facilities to you;
• to make the Terms clearer;
• to reflect any change in our systems and procedures, including any change arising from any reorganisation of our business as a result of it being acquired by, or by our acquiring, another bank or organisation;
• to reflect any change in the base rate, or any rate that replaces it, as set by the Bank of England or by any Bank that takes over responsibility for setting such a rate (or the equivalent rate set by the relevant country’s central bank when dealing with foreign currency).
• to reflect changes or expected changes in costs associated with relevant technology, the costs we pay to others for the product in question, inflation and/or in our costs of providing accounts, services or facilities;
• to reflect any changes or expected changes in money market interest rates or the cost to us of money we lend;
• to respond to our internal policies on competitiveness, market share and/or the profitability of our business as a whole, where we are not acting dishonestly, for an improper purpose, in a manner which inappropriately discriminates against a particular customer or as an unreasonable financial institution would;
• to improve the services we provide; or
• other valid reasons for making changes which we tell you about from time to time. What can I do if I don’t like a change you have made?
If we provide you with notice that we are going to make a change to Terms, you can ask to end the Service and close your accounts before that change takes effect, without charge. If you do not tell us that you want to close your account, then we will assume you have accepted the change and it will take effect automatically.
Section 6 - Your general responsibilities
Do I owe you any other general responsibilities when accessing the Service?