Predictions
Internet of Things Internet of Things
The IoT is emerging as a key enabler of
The IoT is emerging as a key enabler of our digitalour digital future, and global spending on IoT – including all future, and global spending on IoT – including all hardware
hardware, software and serv, software and services – will increase inices – will increase in the next five years. However, the path to capturing the next five years. However, the path to capturing benefits from IoT will not be a straight line. It will benefits from IoT will not be a straight line. It will have many twists and turns as companies pursue b have many twists and turns as companies pursue bigig plans, hit roadblocks, learn and adjust. Some will give plans, hit roadblocks, learn and adjust. Some will give up, while others will follow through and realize the up, while others will follow through and realize the transformational potential the IoT can
transformational potential the IoT can have in helpinghave in helping
■
■ By 2020, 30% of By 2020, 30% of smart cities’ ambient caresmart cities’ ambient care applications – related to, for example, medical/
applications – related to, for example, medical/
healthcare/nursing care
healthcare/nursing care, including , including proactive care –proactive care – will have introduced smart machines and robotics will have introduced smart machines and robotics in nursing care and medical facilities.
in nursing care and medical facilities.
■
■ By 2020, 10% of By 2020, 10% of smart cities will use strsmart cities will use streetlampseetlamps as the backbone for a smart city WAN.
as the backbone for a smart city WAN.
■
■ By 2020, half By 2020, half of of all the smart city objeall the smart city objectivctiveses will include climate change, resilience and will include climate change, resilience and
sustainability key performance indicators (KPIs).
sustainability key performance indicators (KPIs).
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■ By 2021, 50% of By 2021, 50% of apps will trigger events apps will trigger events for users,for users, thereby making them more efficient.
thereby making them more efficient.
The personal device market represents connected The personal device market represents connected devices used by people during the day, at work, at devices used by people during the day, at work, at home, to play or on the go. The personal device home, to play or on the go. The personal device market is e
market is expanding with new types of proxpanding with new types of products,ducts, such as wearables, linking with IoT endpoints and such as wearables, linking with IoT endpoints and using immersive technologies. Product management using immersive technologies. Product management and business leaders must consider the following and business leaders must consider the following
predictions offered in “Predicts 2017: Personal Devices”
predictions offered in “Predicts 2017: Personal Devices”
to monitor the future tr
to monitor the future trends of ends of personal devices:personal devices:
■
■ By 2020, 5% of By 2020, 5% of adults 65 years adults 65 years of of age and olderage and older will have a personal healthcare robot.
will have a personal healthcare robot.
Application Development and Integration Application Development and Integration
Application development technologies and disciplines Application development technologies and disciplines continue to evolve as the need
continue to evolve as the need to deliver businessto deliver business outcomes and accelerate application delivery with outcomes and accelerate application delivery with high quality intensifies. As digital business remains high quality intensifies. As digital business remains dynamic, and business teams become more eng dynamic, and business teams become more engagedaged in the solution delivery process, we expect this will in the solution delivery process, we expect this will result in a more-comple
result in a more-complex collection of x collection of technologies,technologies, disciplines and practices to support the varying needs disciplines and practices to support the varying needs
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database platform as a service (dbPaaS); those database platform as a service (dbPaaS); those that do not will become irrelevant.that do not will become irrelevant.
Software Adoption Software Adoption
Software vendors are increasingly compelled to Software vendors are increasingly compelled to respond to new demands from customer bases that respond to new demands from customer bases that are expanding beyond the
are expanding beyond the traditional IT buying center.traditional IT buying center.
Initial drivers of
Initial drivers of this demand chain are end users this demand chain are end users oror constituents, who are expecting quicker responses to constituents, who are expecting quicker responses to their demands in order to
their demands in order to stay competitive, but it’sstay competitive, but it’s being increasingly driven by senior
being increasingly driven by senior executivexecutives wantinges wanting
quickly adapt to market needs
quickly adapt to market needs and emerging marketand emerging market opportunities. This situation is r
opportunities. This situation is reflected in our set ofeflected in our set of predictions for 2017.
predictions for 2017.
“Predicts 2017: Changing Dynamics for
“Predicts 2017: Changing Dynamics for Semiconductors and Electronics”
Semiconductors and Electronics”
■
■ By 2020, DNNs and ML applications willBy 2020, DNNs and ML applications will represent a $10 billion market opportunity for represent a $10 billion market opportunity for semiconductor vendors.
semiconductor vendors.
■
■ By 2020, one-third of camera-enabled IoT devicesBy 2020, one-third of camera-enabled IoT devices will embed some form of
will embed some form of computer vision capabilitycomputer vision capability
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■
■ By 2020, 40% of By 2020, 40% of EA practitioners will use leadingEA practitioners will use leading indicators to plan, track and manage digital
indicators to plan, track and manage digital business
business investmentsinvestments..
“Predicts 2017: Digital Business Elevates the
“Predicts 2017: Digital Business Elevates the Customer Experience Well Beyond
Customer Experience Well Beyond Current RetailCurrent Retail Multichannel Capabilities”
Multichannel Capabilities”
■
■ By 2020, at By 2020, at least three large multichannel retaileast three large multichannel retailerslers will have strategic partnerships with companies will have strategic partnerships with companies operating “sharing economy” business models for operating “sharing economy” business models for multichannel fulfillment.
multichannel fulfillment.
Digital Commerce Digital Commerce
Spending on digital commerce
Spending on digital commerce initiatives continues toinitiatives continues to grow
grow, and vendors are tr, and vendors are trying to keep up with ying to keep up with demanddemand by utilizing more apps
by utilizing more apps and analytics, investingand analytics, investing in commerce innovation, and expanding digital in commerce innovation, and expanding digital commerce to business buyers. Our “Predicts 2017:
commerce to business buyers. Our “Predicts 2017:
T
Trustworthiness and rustworthiness and ‘Commerce That Comes to ‘Commerce That Comes to YYou’ou’
Present New Opportunities for Digital Commerce”
Present New Opportunities for Digital Commerce”
suggests that competition between digital commerce suggests that competition between digital commerce sellers will intensify, which will increase the
sellers will intensify, which will increase the urgencyurgency of
of the need for adthe need for advanced uses of vanced uses of data, along with thedata, along with the search for viable new sales
search for viable new sales channels.channels.
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“Predicts 2017: CRM
“Predicts 2017: CRM Will Reach Critical Tipping PointsWill Reach Critical Tipping Points for Integration, Analytics and Customer Experience”
for Integration, Analytics and Customer Experience”
■
■ By 2020, more than 40% of By 2020, more than 40% of all data analyticsall data analytics projects will relate to an aspect of
projects will relate to an aspect of customercustomer experience.
experience.
“Predicts 2017: Enhance the TSP Customer
“Predicts 2017: Enhance the TSP Customer Experience”
Experience”
■
■ By 2020, 80% of By 2020, 80% of consumers will use consumers will use only half only half thethe number of
number of apps they currently use todayapps they currently use today..
■
■ By 2020, 25% of By 2020, 25% of organizations using a salorganizations using a saleses performance management (SPM) solution will performance management (SPM) solution will optimize the design and mai
optimize the design and maintenance of ntenance of theirtheir sales compensation plans using advanced sales compensation plans using advanced analytics solutions provided
analytics solutions provided by their SPM by their SPM vendorvendor.. Customer Service
Customer Service
Expectations are high for the customer service and Expectations are high for the customer service and support business applications that are now maturing support business applications that are now maturing from CRM software vendors. Yet, enormous gaps exist from CRM software vendors. Yet, enormous gaps exist within enterprises between what IT leaders
within enterprises between what IT leaders are able toare able to deliver
deliver, and what the customer , and what the customer service and customerservice and customer
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dexterity in the workfor
dexterity in the workforce will be a critical source ofce will be a critical source of competitive advantage
competitive advantage, based on , based on the simple notionthe simple notion that an engaged, digitally literate workforce capable that an engaged, digitally literate workforce capable of
of seizing technological advaseizing technological advantage will drive betterntage will drive better
Supply Chain Planning Supply Chain Planning In “Predicts 2017:
In “Predicts 2017: Supply Chain Trends andSupply Chain Trends and Innovations
Innovations,” we provide supply chain and ,” we provide supply chain and IT leadersIT leaders with targeted advice on how they must reimagine what with targeted advice on how they must reimagine what
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Emerging Markets Emerging Markets
Increased demand for business-oriented technologies, Increased demand for business-oriented technologies, digital adoption, positive and enhanced links between digital adoption, positive and enhanced links between CEOs and CIOs who impact IT demand, and the
CEOs and CIOs who impact IT demand, and the
■
■ By 2020, 15% of By 2020, 15% of low-tierlow-tier, billable legal work will, billable legal work will be replaced by smart
be replaced by smart machines powered by datamachines powered by data analytics platforms.
analytics platforms.
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■
■ By 2019, 50% of By 2019, 50% of IT vendor managementIT vendor management organizations will use advanced analytics to organizations will use advanced analytics to manage critical vendor risks.
manage critical vendor risks.
■
■ By YE19, By YE19, blockchain-enabled innovatblockchain-enabled innovations willions will deliver 0% of
deliver 0% of banks’ digital profits.banks’ digital profits.
Education Education
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■
■ By 2020, 25% of By 2020, 25% of new monitoring and controlnew monitoring and control systems in the utility sector will use IoT to enhance systems in the utility sector will use IoT to enhance algorithmic business capabilities.
algorithmic business capabilities.
also spotlight the sh
also spotlight the shortcomings of ortcomings of core healthcarcore healthcaree provider systems. This presents real opportunities for provider systems. This presents real opportunities for CIOs to identify the inno
CIOs to identify the innovations of vations of today that will betoday that will be mainstream tomorrow and prepare for
mainstream tomorrow and prepare for this change.this change.
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predictions and recommendations guide companies predictions and recommendations guide companies in the industry on how to be
in the industry on how to be a leader during thesea leader during these turbulent times.
turbulent times.
ensure their companies remain competitive, in terms ensure their companies remain competitive, in terms of
of business capabilities, as well as cost-effectivbusiness capabilities, as well as cost-effectiveness.eness.
Today’s increasingly complex and volatile business Today’s increasingly complex and volatile business climate is forcing supply chain leaders in
climate is forcing supply chain leaders in logisticslogistics
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