La utilización de la biodiversidad debe

• Vision: looking at the future and see where the library can go; articulating directions • Flexibility: changing course when necessary, changing plans to be successful

• Communication skills: speaking, writing, listening; understanding your message and conveying it to others

• Teamwork: working as part of the group, not always leading it

• Interpersonal skills: effectively working together with others of different levels or different positions (staff and public); good social skills; building rapport

• Employee centered: focusing on staff needs to be sure they have what they need to get their work done; creating a positive environment for staff

• Risk taking: not taking the easy way; taking a chance of failure; bold or courageous action • Customer service: both internal and external; remembering that patrons are the focus of the library

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diverse community members; not allowing overt discrimination in library • Problem solving: making decisions and use good judgment

• Motivating others: bringing forward the best performance in others; keeping people going toward goals, even when things are hard or boring

• Commitment to the profession: continuing education, attending conferences, writing about programs and advances; advocate for the profession

• Integrity: following professional code, being honest, being a role model for how to behave; honesty

• Creativity: seeing different ways to accomplish goals; bringing forward new ideas • Self-awareness: understanding your own motivations, knowing your own strengths and limits

• Ambition: wanting to be successful, want to achieve in the library profession • Previous experience: experience as a manager, or in previous library jobs

• Conflict resolution: work with people to get past conflict, cutting off conflict before it gets started or before it becomes toxic; not ignoring conflict - addressing it

• Tenacity: staying focused on goals, continuing to work toward goals despite obstacles; persistence

• Planning: setting goals and developing strategies to achieve those goals

• Personal energy: healthy and active, projecting energy to others, having the strength to get through the daily job requirements; dynamic

• Accountability: taking responsibility for results - positive and negative

• Delegation: handing off both responsibilities and sufficient authority to accomplish necessary tasks

• Self-confidence: knowing you can handle the responsibilities of your job and life • Emotional intelligence: understanding your emotions and ways to handle them productively

• Mentoring: helping others learn by showing them the way, modeling behavior • Demonstrating leadership: being perceived as a leader; taking charge of situations effectively

• Resource management: finding money, facilities to accomplish goals • Time management: multitasking, being punctual, following schedules

• Sense of humor: keeping a situation light; looking at the funny side of things; laughing at self

• Credibility: building trust in others; doing what you say you will do; being consistent in speech and actions

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• Enthusiasm: optimism, positive emotional connection

• Modeling values: being transparent and committed to values; acting on values • Intelligence: IQ; education, cognitive abilities

• Diplomacy: even-handed behavior; helping others to feel like their views are heard

2. You can add in comments about any of your choices, if you wish.

3. If you have ideas about other competencies you believe are important for

public library directors, you can put them here. (These will be added to the list

all participants will rate in the next round of the Delphi.)

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4. Thank You!

Thank you so much for your participation!

All the answers from participants in this round will be compiled, then I will send you another link to a Survey Monkey page (like this one) and ask you to rate the competencies decided to be most important in this round.

Remember - everyone who completes the entire study will be entered into the random drawing for one of two $50 Amazon.com gift cards!

146 APPENDIX E

Delphi Instrument, Round Two

1. Welcome to the second round of the Delphi study!

Thank you for your assistance with this research study.

In this round, you will be presented with all the competencies the group said was important in the first round. You will rate them according to the level of importance you believe they have for public library directors into the next decade.

Remember, the focus of this study is to narrow the ideas to those most important.

If you have questions at any time during the study you can send me an email to me at

[email protected]. You can also contact the University of North Carolina at Chapel Hill Office of Human Research Ethics by calling (919) 966-3113 or by email: [email protected] with questions about the study ethics.

Thank you again for your participation!

1. Your name will not be included an any answers the other participants see or

any reporting; it is collected only for me to track the participants who answer

each round of the Delphi study, or to ask you a question if necessary when

looking through the answers.

Name:

Email Address:

2. Rating the Competencies

In this section, you will rate the competency ideas voted as most important from the first round, along with other ideas suggested in that round by the participants.

This question will continue on to the next page. I know this looks like a lot of information to wade through, but it should only take a few minutes.

I appreciate the time you are taking to share your opinions here!

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(absolutely necessary).

Focus on those most important to public library directors over the next