Capitulo III El enfoque de capacidades para medir el impacto de las reparaciones en
3.3. Ventajas del enfoque de capacidades para medir el impacto de las
The list of required competencies across the roles (project, program and portfolio managers) is demonstrated in Table 3-2. It focuses on identifying similar and different set of required competencies between the roles, by having check marks to aid the smooth visual understanding of the similarities and differences that are identified as per findings from the literature reviews. Description of each of the defined competencies is clarified, to support the understanding of the competency. This is because having the competency alone, does not aid the reader to understand the meaning and the boundaries of each of the competencies. It can be clearly noticed that there are shared list of required competencies across the three roles and there are others that are shared by project and program managers. It can be clearly recognized that the portfolio manager has the largest list of required competencies in contrast to project and program managers.
Required Competency Description Project
Manager
Program Manager
Portfolio Manager Entrepreneurial competency The ability to provide correct judgment, detect
opportunities.
Support senior management and project and program managers in decision making on portfolio level decisions.
Coping competency The ability to cope with problems, risks, resource and time constraints.
The ability to manage crises, uncertainty, suspense and diversity of information, situations, people that are outside his/her control.
The ability to deal with complexity.
Demonstrate Optimism competency, which includes being optimistic in challenging work environments (poor communication, isolation, delays, unclear goals, lack of resources, un-appreciation, changing
priorities, unstructured environment). High ability to manage complex and integrated elements
Extensive ability to manage complex and integrated
elements within complex project landscape.
Conceptual skills Being able to view the enterprise as a whole.
Administrative and Management competency
Time management, organizing, planning, operating, supporting, facilitating prioritizing, setting goals and processes, controlling, risk management, planning and scheduling and resource management.
Social competency Includes team cooperation, assertiveness,
negotiation, communication skills and intercultural competency.
Effective communication includes writing, oral and listening. Communicating team‘s achievements, providing clear information and unbiased interpretation.
Negotiation includes the ability negotiate and overcome issues and changes of scope, cost, schedule, objectives, contract terms, resource availability & utilization.
High communication competency that includes the ability to effectively communicate throughout the program as time spent with team members across projects is shorter than single project management. Ability to communicate effectively (verbal &
written) and it is to be highly demonstrated when managing global programs.
Advanced communication skills, that includes the ability to demonstrate effective communication between senior management, project and program managers.
Advanced negotiation skills.
Supervisory competency Training, delegating, coaching, counseling and appraising team performance.
Cognitive competency Problems identification and resolution, decision making, risk weighting and clear analytical thinking.
Leadership competency Motivating, training, guiding developing, communicating effectively and injecting his/her personality into the management process. Being energetic & initiative.
Provides input into organizational policies and procedures.
Business and strategic understanding Includes understanding business benefits, customer concern, strategic thinking and realization of profit and cost.
Management of people Promote honesty, trust, open communications, commitment between team members and promote positive ―can do‖ attitude, manage conflict, has authentizotic behavior (show concern of others), leading, influencing.
Having appropriate temperament, that includes being calm, realistic, generous, stable, quick thinker and persistent.
Emotional intelligence competency, which is about the ability to control emotions and understand the other parties‘ emotions and react accordingly.
Interpersonal and intrapersonal competency
Problem solving, conflict management, flexibility to change, responsibility, commitment, proactively, self- controlled and being organized.
Organizational experience & cultural awareness
Understanding organization‘s culture and ability to build relationship within the organization.
Understanding individual cultural differences
Risk management Ability to manage risks and act against risk.
Contextual behavior Job dedication, job knowledge (includes administrative and technical knowledge), certification in the field, task performance (includes monitoring and problem
solving), task proficiency.
Being able to implement specific project management tools.
Having project management experience
Being able to demonstrate high capability related to soft competencies (leadership & communication). Having program management experience.
Having line management skills and experience
Time management Ability to manage time effectively within the project
and during activities‘ execution & sequencing. High time management competency, which includes
the ability to manage time effectively across projects and it is to be highly demonstrated when managing global programs.
Advance time management competency, which includes the ability to manage time effectively across enterprise landscape.
Understanding political climate Having political awareness to be able to maintain positive atmosphere among projects‘ team members and stakeholders.
Planning Ability to plan project activities.
Ability to plan program interdependencies.
Ability to demonstrate strategic visioning capability and planning skills
Facilitate Stakeholder Engagement Demonstrate competency in working with stakeholders
to achieve desired benefits.
Ability to be a Mediator Ability to support the mediation role between project team members and stakeholders.
Ability to support the mediation role between project
managers, program stakeholders and team members.
Ability to support the mediation role between senior management and project and program managers.
Understanding portfolio & project
interrelations
Being able to understand how projects are mapped into the portfolio to serve organizational benefits and how projects are related in a program.
Understanding project management knowledge areas
Project scope management, time management, cost management, quality management, human resource management, communications management, risk management & procurement management.
Technical competency Includes having the knowledge of technology and trends, having the skills of tools and techniques implementation and being able to solve technical problems.
Multiple projects management Ability to manage individual projects & to coordinate multiple projects concurrently. Simultaneous team management.
Multi projects‘ processes management. Interdependency management that includes
understanding the impact of projects on each other leading to effective problems solving.
Interface management that includes the management of touch points between the projects in the program. Input in one is an output in the other.
Ability to align the program to the organizational objectives.
Coordinate the work and activities between projects in a program.
Conflict management which includes resolving conflicts across projects.
Resource management.
Multitasking Ability to maintain balance between cost, performance
and time across projects.
Having knowledge and skills of program design & management, which is demonstrated through the ability to plan, monitor and control programs. Effective sequencing of project execution that is
demonstrated by showing the ability to build and execute the work breakdown structure.
Understanding program management knowledge areas
Being aware of program knowledge areas which are: Program integration management- program scope management- program time management- program communication management- program risk
management- program procurement management- program financial management- program stakeholder management- program governance management
Extensive ability to manage complex and integrated elements
Understanding Portfolio Knowledge
Areas
Portfolio governance and portfolio risk management. Portfolio governance:
Includes selecting and funding the portfolio
investment, monitoring and controlling investments, communicate investment decisions and ensure investment is aligned with strategic objectives. Portfolio risk management:
Includes risk identification, analysis that covers probability and impact of risks, response planning, monitoring & controlling.
Ability to establish, manage and monitor the portfolio
Establishing & maintaining portfolio management framework/structure in the organization.
Establishing & maintaining portfolio management processes mentioned above under portfolio
governance and portfolio risk management. Establishing systems & infrastructure to support
effective portfolio management.
Reviewing the portfolio and assuring its compliance
with organizational goals.
Providing timely assessment of portfolio‘s components selection, prioritization and
performance to key stakeholders and supporting management decisions.
Measuring and monitoring value to the organization through specific key performance indicators such as return on investment, payback period and net present value.
Participating in projects and programs reviews. Realizing financial and non-financial benefits and
risks of the organization. Able to implement portfolio management
methods
Ability to implement the methods and techniques using qualitative and quantitative measures for selection methods and prioritization algorithms.
Participation in organization‘s strategy creation process
The portfolio manager does not create the strategy, but participates in its creation through providing inputs from portfolio point of view.
Experience in project & program management
Having experience in both fields enables the portfolio manager to efficiently and effectively evaluate the progress of portfolio‘s components.
knowledge in process development & quality principles & methodologies
knowledge on market trends, standards,
legal environments and regulations
Analytical Financial skills The ability to analyze financial information and
evaluate business cases in the selection process.
Extensive business engagement Ability to interact flexibly and smoothly with the
business to be able to take effective decisions related to portfolio progress and the best utilization or
organizational resources.