During the approach phase of the flight, the cabin crew prepares the cabin and galleys for landing in the same way as they did prior to take-off. They must check the following:
y Compartments, bins and closets must be closed.
y Passengers must be seated and have their seat belts fastened and luggage properly stowed.
y All service items returned and galley equipment stowed.
y Aisles are clear of luggage or other items and the floor in front of emergency exits is clear.
The senior will advise the captain the cabin is ready for landing and the cabin crew will return to their assigned jump seats. Once the flight has landed and the aircraft has arrived at the gate, the cabin crew may prepare the exits for arrival. A designated member of the cabin crew then opens the main aircraft door and the passengers are allowed to deplane (get off the aircraft).
Progress Check
1. Explain briefly why the crews are required to report to the airport at least an hour before departure.
2. The following topics must be covered in a pre-flight briefing:
a) Weather
b) Flying conditions
c) Ground transportation at arrival d) Anticipated turbulence or storms
3. Crew briefing is important because it helps to:
a) Establish the basis for communication
b) Gives the crew an opportunity to relax before the flight c) Set the tone for how everyone will work together
4. Before landing the crew must check…
a) Compartments, bins and closets must be closed b) Passengers must be seated and have their seat belts
fastened
c) All passengers have a drink and snack in hand
d) All service items returned and galley equipment stowed 5. One of the most important duties you will have as a crew is the
___________.
6. List the flight preparation duties of the cabin crew.
7. List at least 5 topics covered in the safety briefing.
8. Read the following scenarios and circle the correct answer (appropriate or inappropriate). Then explain your answer in the space provided.
a) As passengers board the aircraft a cabin crew is standing in the rear galley eating lunch out of a fast food container. She is facing the rear of the aircraft.
Appropriate Inappropriate
Explain your answer:
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
b) As the passengers board the aircraft one of the cabin crew is standing at the entrance of the aircraft greeting the
passengers. He leaves this post to help a passenger stow a bag in the overhead compartment.
Appropriate Inappropriate
Explain your answer:
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
___________________________________________________
Answer Key
1. During this time you can pick up important mail, verify that you have all the latest manual revisions and bulletins that pertain to company policy and procedure. This is important because there could be a new regulation to follow or a change in the flow of service for a particular flight. It is also important to arrive at your assigned report time prior to a scheduled flight so that you can attend a crew briefing.
2. a), b), and d) 3. a), c), and d) 4. a), b), and d)
5. Passenger safety briefing 6. y Security checks
y Safety equipment Checks y Galley checks
y Forwarding appropriate checklists to the senior cabin crew who then advises the captain of any issues or discrepancies found in the cabin.
7. y Stowage of luggage on board an aircraft y Smoking regulations
y Use of electronic devices
y Seatbelt operation and requirement y Oxygen masks and their use
y Location and purpose of the passenger safety card
y Location of emergency exits and emergency escape lighting y Location of life vests and other survival equipment and their
use
8. a) Inappropriate. Cabin crew should greet the passengers and observe carefully for any unusual behaviour or determine if the passengers need any assistance. They must behave in a professional manner and eating their lunch during this time is unprofessional.
b) Inappropriate. Although the cabin crew member is doing the right thing by greeting the passengers, and offering assistance to
and asked another cabin crew to help the passenger or ask to be replaced. It is very important for the designated person to stay at the boarding door or entrance. It would not give a good first impression if a passenger boarded the flight and there was not cabin crew present to provide a welcome. It is also important to observe each passenger as they board to look for any special needs or unusual behavior.
Lesson Summary
The lesson focused on the specific responsibilities of the cabin crew before take off and in preparation for landing. Many of these tasks also impact the readiness in the event of an emergency, making it extremely important that every member of the cabin crew complete all expected tasks. You had the opportunity to become familiar with the many tasks that have to be performed in order to prepare for each stage of a flight including:
y Pre-flight crew briefing y Pre-flight preparations y Flight preparation y Boarding process y Pre take-off preparations y Passenger safety briefing y Preparing for take-off y Preparing for landing
In the next lesson, you will learn more about the roles and
responsibilities of the flight and cabin crew. Each member of the flight and cabin crews has specific duties during pre-flight preparations, boarding, before take-off and before landing.
Lesson Learning Objectives
Upon completion of this lesson you will be able to:
• Describe Crew Resource Management (CRM) as an effective communication and situational awareness tool during routine and
emergency situations.
• List the interpersonal skills required for effective teamwork.
• List and describe various types of obstacles for effective crew performance.
• List the strategies to remove obstacles for effective crew performance.
• Identify key elements of