ZONA DE USO RESTRINGIDO

1. Can you share what you perceive to be the largest challenges and barriers faced by new refugee students?

a. Existing literature highlights many types of barriers faced by refugee students including economic, cultural, social, health, academic, and structural barriers (i.e. difficult admissions processes). Could you please share examples you have seen of these barriers in your work?

2. As you may know, the Government of Canada has committed to the resettlement of Syrian refugees to Canada. Can you tell me about how prepared you feel to support refugee-background students?

a. What do you feel your organization needs or can do to be more prepared? 3. Can you please tell me about the services you offer to meet the needs of students

from refugee backgrounds or newcomer students more generally?

a. Existing literature indicates that developing supportive relationships and a supportive environment, and taking a culturally relevant approach can help refugee students succeed in higher education. Could you please tell me about services you offer that may accomplish this?

4. In what ways do you work with campus or community partners to provide services to refugee students or newcomer students?

a. Please tell me about the results of these partnerships

b. Which community organizations do you work with in the community? 5. How do you feel that community partners (such as non-profit organizations, the

government, etc.) can best help you and your organization implement supports for refugee students?

a. With that in mind, can you tell me about any partnerships you are interested in developing in the future?

b. As discussed previously, supportive relationships and environment, and taking a culturally relevant approach can help refugee students succeed in a higher education setting. How could community partnerships help you achieve these success factors?

6. Do you have any other thoughts you wish to share regarding the provision of services for refugee students?

7. Do you have any questions for me?

a. I was wondering if you would be able to pass on my invitation to potential participants in your organization or other organizations who have a

knowledge of refugee student services who you feel would be a good fit for this study?

3. Wrap-Up

• Thank you for taking the time to meet with me, your insights and thoughts are extremely valuable

• Remind participants of next steps – member-checking • Provide card for if they have any further questions

Interview Guide – Community Organization Version 1. Introduction

1.1. Purpose

The purpose of this research study is to examine the range of services offered to refugee background, postsecondary students in a large urban centre in Canada, and the role of community partnerships in effective service delivery. I will be conducting interviews with administrators and staff from higher education and non-profit organizations in the community. After analyzing the data from the interviews, I will offer recommendations on opportunities for new interventions and partnerships to help fill gaps in service-delivery.

1.2. Confidentiality

All participant’s answers will be confidential and results will be shared using pseudonyms such as “Higher Education Administrator A”

1.3. Final Data

Copies of the transcribed data will be provided to participants for their final review prior to being analyzed.

1.4 Recording

I would like to record the conversation so that I can look back to it and to ensure I have captured everything. Please note that the recordings will be kept on a

secured drive, and will not contain any identifiers associated with you. After a period of 5 years, the recordings and transcriptions will be deleted/destroyed. 1.5. Consent Form

Review full consent form with participants and answer any questions they may have, have them sign it.

2. Introductory Questions

1. To start off, can you please tell me a little about yourself? 2. Please tell me about your role at the institution

3. How long have you been in this role? 3. Questions

1. Can you share what you perceive to be the largest challenges and barriers faced by new refugee students?

a. Existing literature highlights many types of barriers faced by refugee students including economic, cultural, social, health, academic, and structural barriers (i.e. difficult admissions processes). Could you please tell me about examples you have seen of these barriers in your work? 2. As you may know, the Government of Canada has committed to the resettlement

of Syrian refugees to Canada. Can you tell me about how prepared you feel to support new refugee youth?

a. What do you feel your organization needs or can do to be more prepared? 3. Can you please tell me about the services you offer to meet the needs of

students/youth from refugee backgrounds or newcomers more generally?

a. Existing literature indicates that developing supportive relationships and a supportive environment, and taking a culturally relevant approach, can help refugee students succeed in higher education. Could you please tell me about services you offer to refugee youth that are aligned with these factors?

4. In what ways do you work with institutions of higher education to provide services to refugee students or newcomer students?

a. Please tell me about the results of these partnerships

b. Which institutions of higher education, and other community partners do you work with?

5. How do you feel that institutions of higher education can best help you and your organization implement supports for refugee students?

a. With that in mind, can you tell me about any partnerships you are interested in developing in the future?

b. As discussed previously, supportive relationships and environment, and taking a culturally relevant approach can help refugee students succeed in a higher-education setting. How could community partnerships help you achieve these success factors?

6. Do you have any other thoughts you wish to share regarding the provision of services for refugee students?

7. Do you have any questions for me?

a. I was wondering if you would be able to pass on my invitation to potential participants in your organization or other organizations who have a

knowledge of refugee youth services who you feel would be a good fit for this study?

3. Wrap-Up

• Thank you for taking the time to meet with me, your insights and thoughts are extremely valuable

• Remind participants of next steps, member-checking • Provide card for if they have any further questions