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Documento de uso interno.
Textos: Equipo Centro de Finanzas.
Fotografía: Cony Kerber y Equipo Centro de Finanzas.
Diseño, diagramación e impresión: Fe&Ser impresores.
2012 Memoria Anual
El Centro de Finanzas cuenta con el significativo apoyo del Banco de Crédito e Inversiones, BCI
#0 [tabla de contenidos]
4 Carta del Director 6 Antecedentes 7 Estructura
11 Proyectos de Desarrollo Académico 16 Proyectos de Desarrollo Docente 19 Proyectos de Investigación 24 Proyectos de Extensión 29 Síntesis
Centro de Finanzas de Ingeniería Industrial | Universidad de Chile | MEMORIA ANUAL 2012
4
#1[carta del director ]
Santiago febrero 2013 Estimada Comunidad,
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José Miguel Cruz Director
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MEMORIA ANUAL 2012
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MEMORIA ANUAL 2012
Conferencias Internacionales.
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desarrollo docente ]
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Curso Profesor
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Richard Weber José Miguel Cruz
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Riesgo de Crédito José Miguel Cruz
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MEMORIA ANUAL 2012
Curso Profesor
José Pizarro
Evaluación de Riesgo en Proyectos José Miguel Cruz
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El Centro de Finanzas cuenta con el significativo apoyo del Banco de Crédito e Inversiones, BCI
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#6 [SUR\HFWRVGH investigación ]
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El Centro de Finanzas cuenta con el significativo apoyo del Banco de Crédito e Inversiones, BCI
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110.especial mayo 2012
Este artículo sintetiza el desarrollo de un modelo de calidad de servicio construido para BancoEstado. Su mérito es la visión de sistema, que mediante la aplicación de herramientas provenientes de áreas muy diversas permite mostrar la relación entre los componentes del sistema. Considerar el impacto de la calidad de servicio en la creación de valor para los clientes, significa poder seleccionar indicadores para aquellos elementos de calidad producida y percibida que sean reamente importantes para los clientes. En síntesis, se buscaba construir un modelo de monitoreo de la calidad.
ESTRATEGIA
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UNIVERSIDAD DE CHILE Patricia Ross BancoEstado UNIVERSIDAD DE CHILE Eduardo Contreras Académico Depto. de Ingeniería Industrial de la Universidad de Chile UNIVERSIDAD DE CHILE Máximo Bosch Decano Facultad de Ingeniería y Negocios UDLA
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26
Calypso Technology en Ingeniería Industrial
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27
MEMORIA ANUAL 2012
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