a) Grids Americanas con aplicaciones climáticas

This course provides the customer with commands and tools to aid in troubleshooting the CBM. Common executable commands and scripts are taught along with hands-in exercises to reinforce learning. CBM backup and restore is used to restore system data. CBM 850 High Availability commands are covered as well as the differences between the CBM 800 and CBM 850. You will learn to manage CBM using the NPM installed on the CBM 800. In addition, you are introduced to the process of transitioning from the SDM to the CBM 850 for wireline packet solutions.

Intended Audience:

The intended audience is for Tier II or Tier III personnel who are responsible for troubleshooting the Core Billing Manager.

Key Topics: Key Topics:

 CBM Common Troubleshooting Commands  CBM Backup & Restore and Unix Commands  High Availability Server Commands (CBM 850)  CBM 800 with Network Patch Manager (NPM)  Transition Mode Billing (TMB) Basics

Objectives:

Upon completion of this course, you will be able to:

 Identify common commands and methods of gathering data to aid in troubleshooting the CBM

 Identify ways to transfer files securely  Identify and correct disk problems

 Identify ways to determine Ethernet link conditions

 Add a user capable of executing backups other than the root user  Perform a full system backup and restore

 Save and restore an archive of non-backed up files

 Execute UNIX commands in support of a backup and restore

 Identify the crossover Gigabit Ethernet links on the rear of the chassis that are used to keep the units in sync

 Execute HA cluster configuration related commands

 Identify physical differences between the CBM 850 and 800  Compare operational differences between an SDM and a CBM 800  Manage patches for a CBM

 Identify the stages and commands used in transition from SDM to CBM

Understanding of UNIX commands. Prerequisite Courses:

C2011 C20 - Solution Fundamentals

CBM15 C20 - Core Billing Manager (CBM) Operation Course Length and Delivery Method:

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

IEMS15 C20 - Integrated Element Manager System (IEMS)

Operations

Course Description:

Integrated Element Manager System (Integrated EMS) Operations covers basic Integrated EMS operations including alarms, logs, performance management, launching applications, administration, and topology management. It also covers topics related to system

administration and management of the IEMS network management system. Lab exercises help to reinforce the course topics.

Intended Audience:

Personnel responsible for supporting network elements and managers in the Carrier Voice over IP environment.

Key Topics:  Overview

 Hardware and Software  Clients

 Alarms and Logs

 Performance Management  Application Launching  Topology Management  Administration

Objectives:

Upon completion of this course, you will be able to understand and interpret:  The Integrated EMS Application and its functionality

 Both the Integrated EMS JWS and Web based clients  Alarms, events, and logs

 How to configure the collection of and viewing performance data for network elements

 How to launch CLI and GUI based applications for accessing network elements  How to perform topology management operations on the Integrated EMS

 How to perform administrative tasks in support of the Integrated EMS application and environment

Prerequisite Skills: - None Prerequisite Courses:

C2011 C20 - Solution Fundamentals Course Length and Delivery Method: 2 Days Leader Led

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

IEMS25 C20 - SPFS/IEMS Advanced Troubleshooting

Course Description:

This course provides students with scenario-based problems for troubleshooting the most common SPFS and IEMS fault conditions. The appropriate NTP will be referenced, when applicable, during the course.

A standalone training lab will be used for some student hands-on exercises. The standalone lab consists of a two n240 servers configured with SPFS and IEMS applications.

Intended Audience:

This course is intended Tier II/III NOC level engineers responsible for troubleshooting SPFS and IEMS.

Key Topics:

For each of the following fault conditions, students will learn how the fault condition is manifested, associated probable cause(s), and steps (including tools/commands) used to isolate and resolve the problem:

 High disk usage  Cluster is out of sync

 Secure Socket Layer (SSL) authentication certificate issue  Faulty disk drive

 High CPU usage

 Tomcat as it applies at the SPFS level  Unsuccessful backup

 Configuration issues  Unable to eject CD ROM

 Centralized Security Server related issues

 Duplicate user account information (the same user names/user IDs exist in the local UNIX level and at the Centralized Security Server level)

 A specific user is unable to log into the IEMS GUI with their assigned user ID and password

 The IEMS GUI is not performing the functions expected by a specific end user. Multiple users are unable to log into the IEMS GUI

 Slow system response time

 Remote authentication – Single Sign ON (SSO) failed Objectives:

 Scenario-based troubleshooting questions and exercises will be included to provide students with practical application of the knowledge and skills taught in this course.  Students will be:

 Presented with network symptom/manifestation for common SPFS and fault IEMS conditions.

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

 Asked to apply the troubleshooting knowledge and skills learned in this course to detect, isolate, and resolve the fault condition.

Prerequisite Skills:

 Working level knowledge of basic Unix.

 Working level knowledge of IP networking fundamentals.  Speaking level knowledge of protocol fundamentals. Prerequisite Courses:

C2011 C20 - Solution Fundamentals

IEMS15 C20 - Integrated Element Manager System (IEMS) Operations Course Length and Delivery Method:

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

C2015 C20 - Solution Fault Management

Course Description:

This course provides you with network-level maintenance-related information and hands-on activities performed in the SN09U PT-IP and UA-IP networks. You will practice basic

troubleshooting on the following components: ERS 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Media Gateway 15000, Media Gateway 9000 and Integrated Element Management System. A training lab specification book and network diagrams are used to assist you throughout this course.

Intended Audience:  Operations  Maintenance  Support personnel Key Topics:

 Discovery of network topography and connectivity using:  Spec books

 Network diagrams  User interfaces

 Network tools, such as Ping and Trace-route  Logs and alarms

 OSI model

 Troubleshooting process  Basic troubleshooting Objectives:

Upon completion of this course, you will be able to:

 Discover the hardware, user interfaces, IP addresses, and connectivity for

components in the PT-IP and UA-IP networks, using the lab specification book and network diagrams.

 Use network tools, such as Ping and Traceroute, to verify communication from one component to another.

 Given access to lab equipment and documentation, locate logs and alarms for the various components.

 Correlate the OSI model to troubleshooting.

 Follow the troubleshooting process for maintenance-related issues in the network  Give fault scenarios, logs, and alarms and use documentation to troubleshoot and

 Familiarity with Succession PT-IP and/or UA-IP network  Familiarity with IP principles

Prerequisite Courses:

C2011 C20 Solution Fundamentals Course Length and Delivery Method: 4 Days Leader Led

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

C2011 C20 Solution Fundamentals

Course Description:

This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a GENBAND Packet Trunking-IP network.

The menu structure of the course is designed to allow you to select only the lessons you want to complete. In the course, you can learn about the hardware layout, networks interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing Manager, C20 Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media

Gateway15000 and Integrated Element Management System. The hardware portion of this course is supplemented by a virtual lab tour. There are navigation demonstrations and practices associated with each user interface. This course also includes a conceptual

demonstration of a call flow and an introduction to the PT-IP network VLANs. You will learn how to view the key datafill that enables call control messages, bearer traffic and OAM&P messages that can be routed in a PT-IP network.

Intended Audience:

Anyone planning to support a GENBAND Packet Trunking-IP solution Key Topics:

 Network topography

 Network component identification and hardware basics  Component connectivity

 User interfaces

 Call flow: ISUP on MG15000 to ISUP on MG15000  CallP VLAN

 Signaling and bearer paths to support ISUP on MG15000  OAM&P VLAN

 OAM&P paths Objectives:

Upon completion of this course, you will be able to:

 Describe the purpose, hardware, and connectivity of each network component in the PT-IP network.

 Demonstrate access to and basic navigation of the user interfaces.

 Describe the progression of a sample call flow through the PT-IP network.

 Identify the hardware and key IP provisioning that enables call control messages and bearer traffic to be routed between network components in the PT-IP network.  Identify the hardware and key IP provisioning that enables OAM&P messages to be

 Basic understanding of DMS technology and MAPCI  Understanding of IP and ATM concepts

Prerequisite Courses:

Course Length and Delivery Method: 5 Days Self Paced

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

CALLP25 Advanced Call Processing Tools for Trunks

Course Description:

This course provides practice on network component tools while emphasizing the gathering of key data which can be used to troubleshoot call processing for trunks and trunk gateways in the CVoIP environment.

You will learn the network topology, components and protocols to support MG 15000 hosted trunks, plus SIP/SIP-T Trunks. A variety of call paths are viewed including scenarios which involve the PMA and the BCP.

You will understand the resource relationship between the assigned trunks in the

Communication Server, their associated Gateway Controllers and their gateway endpoints. The Session Server Trunk GUI and CLUI/CLI tools are introduced to discover relevant IP addressing, to locate key data and to capture call flow messages. The CMT/GWC Protocol trace tool is introduced to capture a variety of protocols as determined by the call scenario. H.248, SIP/SIP-T, GCP and PPVM protocols are explored as they relate to captured

messages and to the phases of line to trunk calls in the CVoIP environment. Activities are included to reinforce all the concepts introduced in this course.

Intended Audience:

Tier II/III and NOC level engineers responsible for troubleshooting the CVoIP solution. Key Topics:

Base network topologies, signaling hops, bearer paths and protocols supporting the CVoIP line environments involving the MG 15000 and the Session Server Trunks gateways. Key ERS 8600 commands to discover IP addresses, MACs and ports associated with the components supporting the call environment.

Access of key data resources across the following components in support of the CVoIP line call environment:

 Communication Server  Trunks GWCs

 Session Server Trunks  MG 15000

 Packet Media Anchor (PMA)  Border Control Point (BCP) Tools to capture key data and call messages:

 CallTrak/MSGTRACE  GWCAdmin

 Protocol Trace

 SST CLUI capture tools  MG 15000 DS0 Visibility tool

Discussion of protocols supporting trunks call environment and the information flow between protocols for the call phases.

Protocols include:

 GCP - Generic Call Processing

 SIP / SIP-T - Session Initiation Protocol / Session Initiation Protocol-Trunks Objectives:

Upon completion of this course, you will be able to:

 Describe base topology, signaling hops, bearer paths and protocols supporting various call path scenarios within the CVoIP environment supporting the MG 15000 and the Session Server Trunks (SST), plus other trunk gateways.

 Describe the various CSLAN VLANS needed to support the CVoIP environment and use key ERS 8600 commands to identify VLANS, associated ports, MAC and IP addresses for components relevant to the network call processing environment.  Use data gathering tools in the Communication Server and the Gateway Controller to

locate connectivity information and other key data in support of call processing.  Access and capture key data across the SST gateway, the related GWC and the

Communication Server in support of connectivity and troubleshooting the SIP trunks environment in the CVoIP network.

 Use capture tools provided in the SST CLI/CLU to collect and view SIP/SIP-T messages and Call Processing data.

 Interpret key fields within SIP and GCP messages captured by trace tools in the SST gateway and associate these messages to the basic phases of a SIP-T call.

 Access the CallTrak utility in the Communication Server to trace data during active calls with the CallTrak tools MSGTRACE and PGMTRACE.

 Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool, and align the PPVM messages with the basic phases of a SIP-T trunk call.

 Access the CMT and GWC to perform a Protocol Trace capturing protocol messages found in the CVoIP call processing environment, and display the captured data using the WireShark utility.

 Interpret key fields within GCP messages captured by the Protocol Trace tool and align the SIP_T messages with the basic call phases of a SIP-T trunk call.

 Access and capture key data across the Communication Server and the related GWC in support of connectivity and troubleshooting the TDM trunks environment in the CVoIP network.

 Access and capture key data across the MG 15000 in support of connectivity and troubleshooting the TDM trunks environment in the CVoIP network.

 Identify and define individual components that define an endpoint and use selected tools to display nodes, terminal identifiers and endpoints for the MG 15000

 Interpret key fields within PPVM messages captured by the CallTrak MSGTRACE tool, and align the PPVM messages with the basic phases for calls hosted off of the MG 15000.

 Interpret key fields within H.248 messages captured by the Protocol Trace tool and align the H.248 messages with the basic call phases of a trunk call hosted off of the MG 15000.

 Describe the call flow and basic rules supporting BCP insertion for calls involving SIP Trunks.

 Access the BCP mptool to extract key data supporting BCP blade connectivity and call processing.

 Describe the PMA topology and access the tools to identify key data across the PMA, its Element Manager and related Gateway Controller in support of connectivity and troubleshooting the CVoIP trunk call processing environment.

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134 Prerequisite Skills:  Protocol Fundamentals  IP Fundamentals  UNIX Fundamentals Prerequisite Courses: C2011 – C20 - Solution Fundamentals C2015 – C20 - Solution Fault Management

MG15K15 - Media Gateway 15000 Operations, Administration and Configuration SST15 - Session Server Trunks Provisioning and Maintenance

Course Length and Delivery Method: 5 Days Leader Led

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

C2010 C20 - Solution Overview

Course Description:

This course is designed to introduce to the student to the components in the GENBAND VoIP C20 solution. Each component will be discussed to show its role in the C20 solution, its hardware identified and user interfaces introduced. It does not provide advanced, technical or configuration information.

Intended Audience:

This course is designed for managers, administrators and anyone needing an overview of the GENBAND C20 Solution.

Key Topics: Overviews of:

 The Compact C20 network view  Third Party Core

 SAM21 Element Manager  Gateway Controllers

 Gateway Controller Element Manager  Storage Management

 CICM (Centrex IP Client Manager) & RTP MP (Real Time Protocol Media Portal)  SuperNode Data Manager

 A minor discussion of relevant Gateways including Passport Packet Voice Gateway, MTA, mediatrix.

 Introduction to Passport 8600  Universal Signaling Point (USP)  USP lite (also USP Compact)  Universal Audio Server  SIP trunks

 Description of 2 examples of Call Flows Objectives:

At the end of the course the students will be able to:

 Identify the components in the C20 solution.  Identify the components roles in the C20 solution.  Identify hardware of components in the C20 solution.

 Identify the user interfaces associated with the components in the C20 solution.  Identify components involved in basic call scenarios.

Prerequisite Skills:

Prerequisite Courses:

Course Length and Delivery Method: 2 Days Leader Led

Register by going to http://www.genband.com/Home/Resources/Training-Course-Registration.aspx. For questions or comments regarding GENBAND Training, email [email protected] or call 972-461-4134

C2011 C20 - Solution Overview

Course Description:

This course provides a detailed introduction to the network concepts and a foundation of knowledge required by those who are planning to support a Nortel Packet Trunking-IP network. In the course, you will learn about the hardware layout, network interconnect and user interfaces for the following CVoIP components: Ethernet Routing Switch 8600, Services Application Module 21, Gateway Controller, Communication Servers, Core and Billing

Manager, C20Core Manager, Interworking Spectrum Peripheral Module IP, Universal Signaling Point, Media Server 2010, Audio Provisioning Server, Media Gateway15000 and Integrated Element Management System. This course also includes a conceptual

Intended Audience:

Anyone planning to support a Nortel Packet Trunking-IP solution Key Topics:

Overviews of:

 Network topography

 Network component identification and hardware basics  Component connectivity

 User interfaces

 Call flow: ISUP on MG15000 to ISUP on MG15000  CallP VLAN

 Signaling and bearer paths to support ISUP on MG15000  OAM&P VLAN

 OAM&P paths Objectives:

At the end of the course the students will be able to:

In document Financiado por: Programa de Investigación Asociativa PIA CONICYT (página 122-134)