Case A: The ACM does not boot (No splash screen appears)
* Reference Appendix A-8 for an example of the Splash screen.
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Case C: No map appears.
Cause and Remedy - Does the splash screen appear at the startup?
(Reference Appendix A-8 for an example of the Splash screen.)
- Does the opening screen appear at the startup?
(Reference Appendix A-8 for an example of the Main screen.)
- Can the Bezel diagnosis screen be displayed?
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Execute the HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the HDD with an HDD that is loaded with software per Section 4.3.2.3.
- Execute the HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the HDD Connector PCB and FFC 50pin per Section 4.3.2.11.
- Execute the HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Does the map appear?
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
GO to C2.
No
GO to "Case A: The ACM does not boot".
Yes GO to C3.
No
GO to "Case B: APP does not start".
Yes GO to C4.
No
GO to "Case X: SW or Touch panel operation is faulty".
Yes GO to C7.
No GO to C5.
Yes GO to C7.
No GO to C6.
Yes GO to C7.
No GO to C8.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to C8.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step C1
C2
C3
C4
C5
C6
C7
C8
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Case D: No GPS signal reception
Cause and Remedy - Is the GPS antenna connected properly?
- Reconnect the GPS antenna properly.
- Is GPS signal being received?
No GPS received is indicated by a "No GPS" icon. Reference Appendix A-8 for a "No GPS" icon.
- Move to a location where the necessary signal strength can be obtained.
- Is GPS signal being received?
- Is the time set on the GPS clock correct?
- Execute GPS INFO from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
GO to D3.
No GO to D2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to D3.
Yes
There is no abnormality. Continue diagnostics per ACM Diagnosis Flow-chart 4.1.
No GO to D4.
Yes GO to D5.
No GO to D6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to D6.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step D1
D2
D3
D4
D5
D6
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Case E: Abnormal behavior of the vehicle icon
Cause and Remedy - Turn the product 45º to the right and 45º to the left.
- Does the vehicle mark turn 45º to the right and then 45º to the left, synchro-nized with the turning of the ACM?
- Does the vehicle mark move erratically, such as continuously spinning?
- Replace the NAVI PCB per Section 4.3.2.8. and perform operation check.
- Is the vehicle mark behavior normal?
- Does the vehicle mark move during running?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the vehicle mark behavior normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the vehicle mark behavior normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
GO to E2.
No GO to E3.
Yes GO to E3.
No GO to E4.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to E5.
Yes
There is no abnormality. Continue diagnostics per ACM Diagnosis Flow-chart 4.1.
No GO to E5.
Yes
Repair or replace the AUDIO PCB.
No GO to E6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to E7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step E1
E2
E3
E4
E5
E6
E7
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Case F: Voice guidance operation is faulty
Cause and Remedy
- Execute SPEAKER WALK from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Is the speaker walk normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the voice guidance operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the voice guidance operation normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the voice guidance operation normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
GO to F3.
No GO to F2.
Yes
Repair or replace the AUDIO PCB.
No GO to F3.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to F4.
Yes
Repair or replace the AUDIO PCB.
No GO to F5.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step F1
F2
F3
F4
F5
Case G: DVD drive does not operate.
Cause and Remedy - Replace the FFC 45pin per Section 4.3.2.13.
- Is the DVD drive operating?
- Replace the FFC 40pin per Section 4.3.2.13.
- Is the DVD drive operating?
- Replace the DVD drive per Section 4.3.2.12.
- Is the DVD drive operating?
- Replace the NAVI PCB per Section 4.3.2.8.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to G2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to G3.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to G4.
Repair is complete. Continue diagnostics Step
G1
G2
G3
G4
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Case H: CD/DVD playback sound is faulty
Cause and Remedy
- Execute SPEAKER WALK from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Is the speaker walk normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the speaker walk normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Is the speaker walk normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
- Replace the FFC 45pin per Section 4.3.2.13.
- Is the CD/DVD playback sound normal?
- Replace the DVD drive per Section 4.3.2.12.
- Is the CD/DVD playback sound normal?
- Replace the FFC 40pin per Section 4.3.2.13.
- Perform operation check.
Result Yes
GO to H5.
No GO to H2.
Yes GO to H5.
No GO to H3.
Yes GO to H5.
No GO to H4.
GO to H5.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to H6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to H7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step H1
H2
H3
H4 H5
H6
H7
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Case I: DVD image is faulty
Cause and Remedy - Replace the FFC 45pin per Section 4.3.2.13.
- Is the DVD image normal?
- Replace the DVD drive per Section 4.3.2.12.
- Is the DVD image normal?
- Replace the FFC 40pin per Section 4.3.2.13.
- Is the DVD image normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the DVD image normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Is the DVD image normal?
- Repair the AUDIO PCB per Section 4.3.3. or replace the AUDIO PCB per Section 4.3.2.9.
- Is the DVD image normal?
- Replace the DISPLAY&SW Assy per Section 4.3.2.4.
- Perform operation check.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I3.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I4.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I5.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to I7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step I1
I2
I3
I4
I5
I6
I7
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Case J: Ripping operation is faulty
Cause and Remedy - Replace the FFC 40pin per Section 4.3.2.13.
- Is the ripping operation normal?
(Reference Appendix A-9 for an example of the Ripping operation.)
- Replace the FFC 45pin per Section 4.3.2.13.
- Is the ripping operation normal?
- Execute the HDD TEST from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Replace the HDD with an HDD that is loaded with software per section 4.3.2.3).
- Execute the HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the FFC 50pin per Section 4.3.2.11.
- Execute the HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the HDD Connector PCB per Section 4.3.2.11.
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to J2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to J3.
Yes GO to J7.
No GO to J4.
Yes GO to J7.
No GO to J5.
Yes GO to J7.
No GO to J6.
GO to J7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step J1
J2
J3
J4
J5
J6 J7
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Case K: JUKEBOX playback sound is faulty
Cause and Remedy - Execute HDD TEST from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Replace the HDD with an HDD that is loaded with software.
- Execute HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the FFC 50pin per Section 4.3.2.11.
- Execute HDD TEST from the Bezel diagnosis screen.
- Are the diagnosis results normal?
- Replace the HDD Connector PCB per Section 4.3.2.11.
- Is the JUKEBOX playback sound normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the JUKEBOX playback sound normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Is the JUKEBOX playback sound normal?
- Repair the AUDIO PCB per Section 4.3.3. or replace the AUDIO PCB per Section 4.3.2.9.
- Perform operation check.
Result Yes
GO to K5.
No GO to K2.
Yes GO to K5.
No GO to K3.
Yes GO to K5.
No GO to K4.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to K5.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to K6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to K7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step K1
K2
K3
K4
K5
K6
K7
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Case L: 5.1ch & AUX1,2 speaker sound is faulty
Cause and Remedy
- Execute SPEAKER WALK from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Are the diagnosis results normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Is the speaker sound normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the speaker sound normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
GO to L4.
No GO to L2.
Yes GO to L4.
No GO to L3.
Yes GO to L4.
No GO to L6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to L5.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step L1
L2
L3
L4
L5 L6
Case M: Disc loading/eject operation is faulty
Cause and Remedy - Replace the FFC 45pin per Section 4.3.2.13.
- Is the disc loading/eject operation normal?
- Replace the FFC 40pin per Section 4.3.2.13.
- Is the disc loading/eject operation normal?
- Replace the DVD drive per Section 4.3.2.12.
- Is the disc loading/eject operation normal?
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to M4.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to M5.
Yes
Repair is complete. Continue diagnostics Step
M1
M2
M3
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Case N: Faulty microphone while in voice recognition mode
Cause and Remedy - Replace the NAVI PCB per Section 4.3.2.8.
- Is the microphone voice recognition operation normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the microphone voice recognition operation normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to N2.
Yes
Repair or replace the AUDIO PCB.
No GO to N3.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step N1
N2
N3
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Case O: No AM/FM radio reception
Cause and Remedy - Are the AM/FM antennas connected properly?
- Reconnect the AM/FM antennas properly.
- Is AM/FM radio broadcast being received?
- Move to a location where the necessary signal strength can be obtained.
- Is AM/FM radio broadcast being received?
- Execute Radio signal strength from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Is the SEEK operation normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the SEEK operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
GO to O3.
No GO to O2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to O3.
Yes
There is no abnormality. Continue diagnostics per ACM Diagnosis Flow-chart 4.1.
No GO to O4.
Yes GO to O5.
No GO to O6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to O7.
Yes
Repair or replace the AUDIO PCB.
No GO to O7.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step O1
O2
O3
O4
O5
O6
O7
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Case P: No satellite radio reception
Cause and Remedy - Is the satellite radio antenna connected properly?
- Reconnect the satellite radio antenna properly.
- Is satellite radio broadcast being received?
- Move to a location where the necessary signal strength can be obtained.
- Is satellite radio broadcast being received?
- Execute SDARS signal strength from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Is the SEEK operation normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the SEEK operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the SEEK operation normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
GO to P3.
No GO to P2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to P3.
Yes
There is no abnormality. Continue diagnostics per ACM Diagnosis Flow-chart 4.1.
No GO to P4.
Yes GO to P5.
No GO to P6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to P7.
Yes
Repair or replace the AUDIO PCB.
No GO to P7.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to P8.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step P1
P2
P3
P4
P5
P6
P7
P8
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Case Q: No traffic information reception
Cause and Remedy - Is the satellite radio antenna connected properly?
- Reconnect the satellite radio antenna properly.
- Is satellite radio broadcast being received?
- Move to a location where the necessary signal strength can be obtained.
- Is satellite radio broadcast being received?
- Execute SDARS signal strength from the Bezel diagnosis screen.
(Reference Appendix A-8 for an example of the Bezel diagnosis screen and the procedure for accessing the Bezel diagnosis screen.)
- Are the diagnosis results normal?
- Is the SEEK operation normal?
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the SEEK operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is traffic information being received?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
GO to Q3.
No GO to Q2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to Q3.
Yes
There is no abnormality. Continue diagnostics per ACM Diagnosis Flow-chart 4.1.
No GO to Q4.
Yes GO to Q5.
No GO to Q6.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to Q7.
Yes
Repair or replace the AUDIO PCB.
No GO to Q7.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to Q8.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
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Cause and Remedy
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the microphone during telephone operation normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
Repair or replace the AUDIO PCB.
No GO to R2.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step R1
R2
Case R: Faulty microphone during telephone operation
Case S: FES & LINE stereo input/output and telephone voice input/output is faulty
Cause and Remedy
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Are the FES & LINE stereo input/output and telephone voice input/output normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Are the FES & LINE stereo input/output and telephone voice input/output normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
Repair or replace the AUDIO PCB.
No GO to S2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to S3.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step S1
S2
S3
Case T: Muting does not engage during ACC ON/OFF
Cause and Remedy
- Repair the AUDIO PCB per Section 4.3.3. or replace the AUDIO PCB per Section 4.3.2.9.
- Perform operation check.
Result
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step T1
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Cause and Remedy
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the steering switch operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the steering switch operation normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Perform operation check.
Result Yes
Repair or replace the AUDIO PCB.
No GO to U2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to U3.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step U1
U2
U3
Case U: Steering switch operation is faulty
Cause and Remedy - Replace the FAN per Section 4.3.2.10.
- Does the FAN operation return to normal?
- Repair the AUDIO PCB per Section 4.3.3. or replace the AUDIO PCB per Section 4.3.2.9.
- Perform operation check.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to V2.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step V1
V2
Case V: FAN operation is faulty
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Case: W No rear camera image
Cause and Remedy
- Substitute the AUDIO PCB with a temporary AUDIO PCB for a functional check per Section 4.3.2.9.
- Is the rear camera image normal?
- Replace the FFC 68pin per Section 4.3.2.9.
- Is the rear camera image normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Is the rear camera image normal?
- Replace the DISPLAY&SW Assy per Section 4.3.2.4.
- Perform operation check.
Result Yes
Repair or replace the AUDIO PCB.
No GO to W2.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to W3.
Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
No GO to W4.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Step W1
W2
W3
W4
Case: X SW or Touch panel operation is faulty
Cause and Remedy - Replace the DISPLAY&SW Assy per Section 4.3.2.4.
- Is the SW or Touch panel operation normal?
- Replace the NAVI PCB per Section 4.3.2.8.
- Perform operation check.
Result Yes
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.
Repair is complete. Continue diagnostics per ACM Diagnosis Flowchart 4.1.