CAPÍTULO 2. FUNDAMENTOS
2.3. Origen del concepto: Customer Relationship Management (CRM) y
2.3.1 Del marketing transaccional al marketing relacional
FY 2013 FY 2013
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
General Government
Department of Administration 30,689,141 -- -- -- 30,689,141 Kansas Human Rights Commission 1,214,050 -- (10,864) -- 1,203,186 Board of Indigents Defense Services 23,392,072 703,000 -- -- 24,095,072 Kansas Public Employees Retirement Sys. 3,208,993 -- -- -- 3,208,993 Department of Commerce 15,500,000 -- -- -- 15,500,000 Department of Revenue 16,091,541 -- -- -- 16,091,541 Court of Tax Appeals 963,703 -- -- -- 963,703 Governmental Ethics Commission 427,528 -- -- -- 427,528 Office of the Governor 6,846,232 -- -- -- 6,846,232 Office of the Lieutenant Governor 173,147 -- -- -- 173,147 Attorney General 5,554,929 -- -- -- 5,554,929 Secretary of State 77,000 -- -- -- 77,000 Legislative Coordinating Council 593,028 -- -- -- 593,028 Legislature 18,058,875 -- -- -- 18,058,875 Legislative Research Department 3,837,295 -- -- -- 3,837,295 Legislative Division of Post Audit 2,181,727 -- -- -- 2,181,727 Revisor of Statutes 3,123,673 -- -- -- 3,123,673 Judiciary 106,179,769 -- -- -- 106,179,769
Total--General Government $ 238,112,703 $ 703,000 $ (10,864) $ -- $ 238,804,839
Human Services
Department for Aging & Disability Services 642,588,306 (38,894,103) -- -- 603,694,203 Kansas Neurological Institute 10,373,176 -- -- -- 10,373,176 Larned State Hospital 49,084,059 -- -- -- 49,084,059 Osawatomie State Hospital 15,513,909 -- -- -- 15,513,909 Parsons State Hospital & Training Center 12,074,848 -- -- -- 12,074,848 Rainbow Mental Health Facility 5,187,859 -- -- -- 5,187,859
Subtotal--KDADS $ 734,822,157 $ (38,894,103) $ -- $ -- $ 695,928,054
Department for Children & Families 234,301,104 1,819,950 -- -- 236,121,054 Health & Environment--Health 668,761,839 (1,000,000) -- -- 667,761,839 Department of Labor 338,003 -- -- -- 338,003 Commission on Veterans Affairs 7,505,345 -- -- -- 7,505,345 Kansas Guardianship Program 1,156,598 -- -- -- 1,156,598
Total--Human Services $ 1,646,885,046 $ (38,074,153) $ -- $ -- $ 1,608,810,893
Education
Department of Education 3,095,385,179 -- -- -- 3,095,385,179 School for the Blind 5,273,702 -- -- -- 5,273,702 School for the Deaf 8,592,603 -- -- -- 8,592,603
Subtotal--Department of Education $ 3,109,251,484 $ -- $ -- $ -- $ 3,109,251,484
Board of Regents 192,408,929 3,000,000 -- -- 195,408,929 Emporia State University 31,129,493 -- -- -- 31,129,493 Fort Hays State University 33,509,397 -- -- -- 33,509,397 Kansas State University 102,591,149 -- -- -- 102,591,149 Kansas State University--ESARP 48,191,081 -- -- -- 48,191,081 KSU--Veterinary Medical Center 15,239,196 -- -- -- 15,239,196 Pittsburg State University 35,134,044 -- -- -- 35,134,044 University of Kansas 140,977,386 -- -- -- 140,977,386 University of Kansas Medical Center 105,951,544 -- -- -- 105,951,544 Wichita State University 66,711,386 -- -- -- 66,711,386
Schedule 2.2--Expenditures from the State General Fund by Agency
FY 2014 FY 2014
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
General Government
Department of Administration 37,713,608 4,874,000 (171,205) -- 42,416,403 Kansas Human Rights Commission 1,095,371 -- (28,239) -- 1,067,132 Board of Indigents Defense Services 23,023,510 1,590,000 (1,661,161) -- 22,952,349 Kansas Public Employees Retirement Sys. 3,206,406 -- -- -- 3,206,406 Department of Commerce 15,000,000 -- -- -- 15,000,000 Department of Revenue 14,489,641 -- (123,654) -- 14,365,987 Court of Tax Appeals 919,731 -- (112,198) -- 807,533 Governmental Ethics Commission 379,838 -- (15,833) -- 364,005 Office of the Governor 6,790,347 -- 160,430 -- 6,950,777 Office of the Lieutenant Governor 173,428 -- (173,428) -- -- Attorney General 5,386,274 -- 558,779 -- 5,945,053 Secretary of State -- -- -- -- -- Legislative Coordinating Council 568,031 -- (6,800) -- 561,231 Legislature 17,818,198 -- (269,281) -- 17,548,917 Legislative Research Department 3,683,568 -- (15,000) -- 3,668,568 Legislative Division of Post Audit 2,201,435 -- (7,000) -- 2,194,435 Revisor of Statutes 3,168,862 -- (10,200) -- 3,158,662 Judiciary 123,338,002 -- (26,816,656) -- 96,521,346
Total--General Government $ 258,956,250 $ 6,464,000 $ (28,691,446) $ -- $ 236,728,804
Human Services
Department for Aging & Disability Services 628,447,476 (37,489,661) (2,969,473) -- 587,988,342 Kansas Neurological Institute 10,288,973 -- (416,613) -- 9,872,360 Larned State Hospital 47,329,874 -- (177,932) -- 47,151,942 Osawatomie State Hospital 15,555,427 -- (395,375) -- 15,160,052 Parsons State Hospital & Training Center 12,607,032 -- (1,533,662) -- 11,073,370 Rainbow Mental Health Facility 4,969,491 -- (889,394) -- 4,080,097
Subtotal--KDADS $ 719,198,273 $ (37,489,661) $ (6,382,449) $ -- $ 675,326,163
Department for Children & Families 223,495,402 (8,302,321) (352,811) -- 214,840,270 Health & Environment--Health 668,459,647 24,470,000 (699,294) -- 692,230,353 Department of Labor 337,854 -- (43,100) -- 294,754 Commission on Veterans Affairs 7,525,037 -- (229,832) -- 7,295,205 Kansas Guardianship Program 1,158,250 -- -- -- 1,158,250
Total--Human Services $ 1,620,174,463 $ (21,321,982) $ (7,707,486) $ -- $ 1,591,144,995
Education
Department of Education 2,982,523,246 -- (33,951,382) -- 2,948,571,864 School for the Blind 5,326,178 -- (202,674) -- 5,123,504 School for the Deaf 8,663,774 968 (115,824) -- 8,548,918
Subtotal--Department of Education $ 2,996,513,198 $ 968 $ (34,269,880) $ -- $ 2,962,244,286
Board of Regents 191,094,731 -- (728,398) -- 190,366,333 Emporia State University 31,147,879 -- (1,505,632) -- 29,642,247 Fort Hays State University 33,422,006 -- (845,188) -- 32,576,818 Kansas State University 103,659,023 -- (4,637,054) -- 99,021,969 Kansas State University--ESARP 48,217,286 -- (2,739,147) -- 45,478,139 KSU--Veterinary Medical Center 15,244,609 -- (360,634) -- 14,883,975 Pittsburg State University 35,650,438 -- (900,176) -- 34,750,262 University of Kansas 141,054,121 -- (3,364,190) -- 137,689,931 University of Kansas Medical Center 109,011,465 -- (6,152,526) -- 102,858,939 Wichita State University 66,750,622 -- (2,086,075) -- 64,664,547
Subtotal--Regents $ 775,252,180 $ -- $ (23,319,020) $ -- $ 751,933,160
Schedule 2.2--Expenditures from the State General Fund by Agency
FY 2015 FY 2015
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
General Government
Department of Administration 37,210,533 6,014,000 (71,577) -- 43,152,956 Kansas Human Rights Commission 1,101,577 -- (28,507) -- 1,073,070 Board of Indigents Defense Services 23,118,846 1,590,000 (1,663,801) -- 23,045,045 Kansas Public Employees Retirement Sys. -- -- -- -- -- Department of Commerce 15,000,000 -- -- -- 15,000,000 Department of Revenue 14,597,812 -- (127,395) -- 14,470,417 Court of Tax Appeals 925,642 -- (68,106) -- 857,536 Governmental Ethics Commission 381,189 -- (13,388) -- 367,801 Office of the Governor 6,791,858 -- 160,360 -- 6,952,218 Office of the Lieutenant Governor 173,739 -- (173,739) -- -- Attorney General 5,421,822 -- (187,201) -- 5,234,621 Secretary of State -- -- -- -- -- Legislative Coordinating Council 571,582 -- (6,800) -- 564,782 Legislature 17,921,711 -- (306,121) -- 17,615,590 Legislative Research Department 3,707,051 -- (15,000) -- 3,692,051 Legislative Division of Post Audit 2,216,038 -- (7,000) -- 2,209,038 Revisor of Statutes 3,188,053 -- (10,440) -- 3,177,613 Judiciary 123,713,222 -- (27,929,274) -- 95,783,948
Total--General Government $ 256,040,675 $ 7,604,000 $ (30,447,989) $ -- $ 233,196,686
Human Services
Department for Aging & Disability Services 646,531,721 10,097,704 294,041 -- 656,923,466 Kansas Neurological Institute 10,367,768 -- (464,738) -- 9,903,030 Larned State Hospital 50,696,650 -- (184,220) -- 50,512,430 Osawatomie State Hospital 15,682,657 -- (163,042) -- 15,519,615 Parsons State Hospital & Training Center 13,248,893 -- (989,416) -- 12,259,477 Rainbow Mental Health Facility 5,008,989 -- (589,470) -- 4,419,519
Subtotal--KDADS $ 741,536,678 $ 10,097,704 $ (2,096,845) $ -- $ 749,537,537
Department for Children & Families 227,684,592 (11,864,619) (470,196) -- 215,349,777 Health & Environment--Health 709,336,097 -- (352,411) -- 708,983,686 Department of Labor 274,704 63,150 (4,911) -- 332,943 Commission on Veterans Affairs 7,577,094 -- (240,850) -- 7,336,244 Kansas Guardianship Program 1,162,320 -- -- -- 1,162,320
Total--Human Services $ 1,687,571,485 $ (1,703,765) $ (3,165,213) $ -- $ 1,682,702,507
Education
Department of Education 2,983,122,300 -- 33,227,045 -- 3,016,349,345 School for the Blind 5,367,277 -- (204,699) -- 5,162,578 School for the Deaf 8,733,611 968 (87,357) -- 8,647,222
Subtotal--Department of Education $ 2,997,223,188 $ 968 $ 32,934,989 $ -- $ 3,030,159,145
Board of Regents 188,539,833 600,000 (2,291,978) -- 186,847,855 Emporia State University 31,210,259 -- (1,363,333) -- 29,846,926 Fort Hays State University 33,473,101 -- (576,286) -- 32,896,815 Kansas State University 104,353,713 -- (4,461,143) -- 99,892,570 Kansas State University--ESARP 48,271,067 -- (2,215,881) -- 46,055,186 KSU--Veterinary Medical Center 15,264,514 -- (241,029) -- 15,023,485 Pittsburg State University 35,802,775 -- (653,550) -- 35,149,225 University of Kansas 141,148,766 -- (2,141,458) -- 139,007,308 University of Kansas Medical Center 112,878,585 -- (10,238,059) -- 102,640,526 Wichita State University 65,243,338 -- (1,238,716) -- 64,004,622
Schedule 2.2--Expenditures from the State General Fund by Agency
FY 2013 FY 2013
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
Historical Society 5,069,515 -- -- -- 5,069,515 State Library 4,675,301 -- -- -- 4,675,301
Total--Education $ 3,890,839,905 $ 3,000,000 $ -- $ -- $ 3,893,839,905
Public Safety
Department of Corrections 109,865,870 -- -- 1,790,796 111,656,666 El Dorado Correctional Facility 26,880,210 -- -- -- 26,880,210 Ellsworth Correctional Facility 14,399,275 -- -- -- 14,399,275 Hutchinson Correctional Facility 31,219,603 -- -- -- 31,219,603 Lansing Correctional Facility 40,472,163 -- -- -- 40,472,163 Larned Correctional Mental Health Facility 10,583,650 -- -- -- 10,583,650 Norton Correctional Facility 15,857,262 -- -- -- 15,857,262 Topeka Correctional Facility 14,015,968 -- -- -- 14,015,968 Winfield Correctional Facility 13,123,937 -- -- -- 13,123,937
Subtotal--Corrections $ 276,417,938 $ -- $ -- $ 1,790,796 $ 278,208,734
Juvenile Justice Authority 49,779,803 (480,134) -- 203,559 49,503,228 Kansas Juvenile Correctional Complex 18,585,361 -- -- -- 18,585,361 Larned Juvenile Correctional Facility 9,306,481 -- -- -- 9,306,481
Subtotal--Juvenile Justice $ 77,671,645 $ (480,134) $ -- $ 203,559 $ 77,395,070
Adjutant General 9,375,990 -- -- -- 9,375,990 Kansas Bureau of Investigation 17,004,126 -- -- -- 17,004,126 Sentencing Commission 7,130,655 -- -- -- 7,130,655
Total--Public Safety $ 387,600,354 $ (480,134) $ -- $ 1,994,355 $ 389,114,575
Agriculture & Natural Resources
Department of Agriculture 10,309,466 -- -- -- 10,309,466 Health & Environment--Environment 6,368,001 -- -- -- 6,368,001 Kansas State Fair 863,344 -- -- -- 863,344 Kansas Water Office 1,320,439 -- -- -- 1,320,439
Total--Ag. & Natural Resources $ 18,861,250 $ -- $ -- $ -- $ 18,861,250
Transportation
Department of Administration 16,150,775 -- -- -- 16,150,775
Total--Transportation $ 16,150,775 $ -- $ -- $ -- $ 16,150,775 Total Expenditures $ 6,198,450,033 $ (34,851,287) $ (10,864) $ 1,994,355 $ 6,165,582,237
Schedule 2.2--Expenditures from the State General Fund by Agency
FY 2014 FY 2014
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
Historical Society 4,657,147 -- (49,422) -- 4,607,725 State Library 4,291,590 -- (105,699) -- 4,185,891
Total--Education $ 3,780,714,115 $ 968 $ (57,744,021) $ -- $ 3,722,971,062
Public Safety
Department of Corrections 161,312,668 224,812 (8,044,450) -- 153,493,030 El Dorado Correctional Facility 26,998,840 -- -- -- 26,998,840 Ellsworth Correctional Facility 14,438,876 -- -- -- 14,438,876 Hutchinson Correctional Facility 30,754,274 -- -- -- 30,754,274 Lansing Correctional Facility 40,526,885 -- -- -- 40,526,885 Larned Correctional Mental Health Facility 10,624,217 -- -- -- 10,624,217 Norton Correctional Facility 15,662,439 -- -- -- 15,662,439 Topeka Correctional Facility 14,056,984 -- -- -- 14,056,984 Winfield Correctional Facility 13,085,481 -- -- -- 13,085,481
Subtotal--Corrections $ 327,460,664 $ 224,812 $ (8,044,450) $ -- $ 319,641,026
Juvenile Justice Authority -- -- -- -- -- Kansas Juvenile Correctional Complex 17,444,651 -- -- -- 17,444,651 Larned Juvenile Correctional Facility 9,285,770 -- -- -- 9,285,770
Subtotal--Juvenile Justice $ 26,730,421 $ -- $ -- $ -- $ 26,730,421
Adjutant General 9,967,221 439,956 (520,469) -- 9,886,708 Kansas Bureau of Investigation 15,921,803 608,532 (541,250) -- 15,989,085 Sentencing Commission 7,152,327 -- (121,785) -- 7,030,542
Total--Public Safety $ 387,232,436 $ 1,273,300 $ (9,227,954) $ -- $ 379,277,782
Agriculture & Natural Resources
Department of Agriculture 11,726,428 -- (2,141,830) -- 9,584,598 Health & Environment--Environment 5,950,886 -- (433,536) -- 5,517,350 Kansas State Fair 851,331 -- 250,000 -- 1,101,331 Kansas Water Office 1,191,476 -- (9,504) -- 1,181,972
Total--Ag. & Natural Resources $ 19,720,121 $ -- $ (2,334,870) $ -- $ 17,385,251
Transportation
Department of Administration 16,148,425 -- -- -- 16,148,425
Total--Transportation $ 16,148,425 $ -- $ -- $ -- $ 16,148,425 Total Expenditures $ 6,082,945,810 $ (13,583,714) $ (105,705,777) $ -- $ 5,963,656,319
Schedule 2.2--Expenditures from the State General Fund by Agency
FY 2015 FY 2015
Governor's Governor's Legislative Governor's Approved Recommendation Amendments Changes Vetoes Budget
Historical Society 4,681,346 -- (74,316) -- 4,607,030 State Library 4,300,586 -- (195,689) -- 4,104,897
Total--Education $ 3,782,391,071 $ 600,968 $ 7,243,551 $ -- $ 3,790,235,590
Public Safety
Department of Corrections 163,063,689 98,440 (9,116,233) (151,598,296) 2,447,600 El Dorado Correctional Facility 27,194,672 -- -- (27,194,672) -- Ellsworth Correctional Facility 14,528,984 -- -- (14,528,984) -- Hutchinson Correctional Facility 30,973,523 -- -- (30,973,523) -- Lansing Correctional Facility 40,395,450 -- -- (40,395,450) -- Larned Correctional Mental Health Facility 10,701,712 -- -- (10,701,712) -- Norton Correctional Facility 15,575,469 -- -- (15,575,469) -- Topeka Correctional Facility 14,159,730 -- -- (14,159,730) -- Winfield Correctional Facility 12,998,080 -- -- (12,998,080) --
Subtotal--Corrections $ 329,591,309 $ 98,440 $ (9,116,233) $ (318,125,916) $ 2,447,600
Juvenile Justice Authority -- -- -- -- -- Kansas Juvenile Correctional Complex 17,562,353 -- -- (17,562,353) -- Larned Juvenile Correctional Facility 9,342,665 -- -- (9,342,665) --
Subtotal--Juvenile Justice $ 26,905,018 $ -- $ -- $ (26,905,018) $ --
Adjutant General 9,949,436 439,956 (449,777) -- 9,939,615 Kansas Bureau of Investigation 15,971,121 469,668 (261,336) -- 16,179,453 Sentencing Commission 7,156,321 -- (129,785) -- 7,026,536
Total--Public Safety $ 389,573,205 $ 1,008,064 $ (9,957,131) $ (345,030,934) $ 35,593,204
Agriculture & Natural Resources
Department of Agriculture 9,787,377 -- (266,092) -- 9,521,285 Health & Environment--Environment 5,992,552 -- (483,020) -- 5,509,532 Kansas State Fair 850,831 -- -- -- 850,831 Kansas Water Office 1,199,142 -- (9,959) -- 1,189,183
Total--Ag. & Natural Resources $ 17,829,902 $ -- $ (759,071) $ -- $ 17,070,831
Transportation
Department of Administration 16,146,050 -- -- -- 16,146,050
Total--Transportation $ 16,146,050 $ -- $ -- $ -- $ 16,146,050 Total Expenditures $ 6,149,552,388 $ 7,509,267 $ (37,085,853) $ (345,030,934) $ 5,774,944,868