8. PLAN ECONÓMICO FINANCIERO
8.9 Tasa de descuento accionistas y costo promedio ponderado de capital
active members≥
From 1 July 2010, your Qantas Frequent Flyer points will not expire, provided you earn or redeem points (excluding family transfers) through your account at least once every 18 months, subject to the transition rules referred to below. This includes earning or redeeming points with our program partners. The 18 month period commences from the date of your last activity (in the case of earning points on eligible flights, that is the date the flight was taken). See clause 9.2 of the Terms and Conditions on page 102 for further details. Transition rules: However, if you don’t earn or redeem any points after 30 June 2010, the points you earned before 1 July 2010 won’t expire until three years after the date of your last activity. If you earn or redeem any points after 30 June 2010, your points will expire either three years from the date of your last activity before 1 July 2010, or 18 months from the last date you earned or redeemed points after 30 June 2010, whichever is the later.
easiest way to ensure your points are credited is to quote your Frequent Flyer number whenever you book a flight, or use the services of any of our partners.
*You can claim for the following airlines online: Qantas/QantasLink (QF), Jetstar (JQ), British Airways (BA), Cathay Pacific (CX), Dragonair (KA), Finnair (AY), Iberia (IB), JAL (Japan Airlines) (JL), JALways (Jo), JAL Express (JC) and Japan Transocean Air (nU), LAn (LA), LAn Peru (LP), LAn Argentina (4M) and LAn Ecuador (XL), Malév (MA), Air Pacific (FJ), Air Vanuatu (nF), Jet Airways (9W), Airnorth (TL) and Brindabella (FQ). For all other airlines, contact the Qantas Frequent Flyer Service Centre for your claim. For non-air partners, refer to the individual partner for your claim. Partner contact details are available on qantas.com
for your security≥
use your Pin so we know it’s you
We have given you a four-digit Personal Identification number (PIn). You can change your PIn at any time at qantas.com/frequentflyer For security reasons, you need to quote your PIn whenever you visit the Qantas Frequent Flyer website to make a booking or check information, or when calling the Frequent Flyer Service Centre or Telephone Sales. Remember to keep your PIn secure. You are
responsible for any transaction on your account or access to your account given, when the correct PIn is provided.
if you’ve forgotten your Pin
Go to qantas.com/frequentflyer, select ‘Your Details’ and click on ‘Forgotten your PIn?’. If you have an email address, we can send you a temporary PIn to use next time you log in. or, if you have your personal security details ready, you can change your PIn straight away.
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it’s all easy online≥
The easiest way to manage your Qantas Frequent Flyer account, and get our latest news and special offers, is online at qantas.com/frequentflyer
Manage your account
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View and print your latest Activity Statement online, any time you like≥
Check your Frequent Flyer activity for the past 12 months≥
View your latest Status credits and points balance≥
View your current flight bookings≥
Update your personal details and preferences≥
Get a new PIn if you have forgotten it, or change your PIn≥
Claim missing pointssee what you can do online with your points
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Find out how many points and Status credits you can earn≥
Check how many points you need for an Award flight≥
Find out how far your points could take you, with our easy points calculator≥
Transfer points to an eligible family member≥
Join The Qantas Club≥
Ask for an upgrade≥
Register for an international upgrade≥
Request a domestic upgradeBook your Award flights
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Book Award flights for domestic and international flights on Qantas≥
Book Award flights on Jetstar Airlines and many other partner airlines≥
Book accommodation and car rentals around Australia with our hotel and car partners77 Access our partner services
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Enjoy easy access to Qantas Box office, Qantas Frequent Flowers, Foreign Exchange, Travel Insurance, Real Estate, Financial Services and moreGo shopping
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Redeem points for a range of merchandise and vouchers from the Qantas Frequent Flyer Store using all points or, for most products, Points Plus PayGet special offers, the latest news and more
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‘Member Specials’ brings you the latest flight opportunities, special offers and program news≥
View the latest Frequent Flyer newsletter≥
Register for competitions and bonus point promotions≥
Register your email address so we can let you knowabout news and offers, and also about any changes to your membership level or the program
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Subscribe to and unsubscribe from electronic messages from Qantas Frequent Flyer≥
Register for SMS flight updatesfee schedule≥
Valid at time of publishing (August 2011) but subject to change.
service fee
Award Assistance fee – Award flight Bookings
Money payment option is available for Award flight bookings made in Australia or in new Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.
in addition, the number of points required for Jetstar fares in Any seat Awards may be higher if booked by telephone rather than at qantas.com.
For International: 6,000 Points per passenger For all other: 3,500 Points per passenger oR (where money payment option available – money payment option is not available for nZ Domestic bookings):
The A$ or nZ$ booking fee set out in the ‘Fees for making Bookings’ table at qantas.com
78 79 Award Assistance fee
All Frequent Flyer Award bookings made or completed worldwide through a consultant will attract an Award Assistance Fee per passenger, per booking. This service fee applies to all membership levels and to children and infants occupying a seat.
This fee applies only to making the initial booking; other service fees and charges apply to changes and cancellations. The fee is non-refundable.
To avoid the Award Assistance Fee, you can book Classic Awards with Qantas and some partner airlines, and Qantas & Jetstar Any Seat Awards, online at qantas.com/frequentflyer
A fee will apply to all other Award flight bookings, as they can only be booked via a consultant.
Qantas may waive the fee where the member making the booking has a disability which makes it impossible for that member to use the internet to make the booking. Family transfers completed by telephone will incur an Award Assistance Fee from 1 December 2010.
service fee
Award Assistance fee – Retail Awards and Vouchers Money payment option is available for Retail Award and Voucher orders in Australia or in new Zealand. Amount must be paid at the time of placing your Retail Award / Voucher order.
3,500 Points per order
oR (where money payment option available): A$35 or nZ$35 per order
Award Assistance fee - transfer of Points to eligible family Members
for transfers made through the frequent flyer service Centre. Amount must be paid at the time of making your transfer.
A$35 per transfer
Cancellation Refund fee 5,000 Points per passenger
Change fee
Changes may only be made in accordance with the applicable fare conditions
For Any Seat Award changes: Change and service fees are payable only in money and are disclosed in the applicable Any Seat Award fare conditions.
Bookings made before 1 December 2010 For Classic Award changes: 2,500 Points per passenger
Bookings made on or after 1 December 2010 For Classic Award changes: 3,500 Points per passenger.
• From 4 May 2011, where changes are made to Classic Awards via Qantas Telephone Sales, Service Fees (below) are payable in addition to the Change Fee.
service fees
service fees are payable in addition to any applicable Change fees.
Payable where changes are made to Qantas & Partner Classic Award bookings via Qantas telephone sales. Money payment option is available for Award flight booking changes made in Australia or in new Zealand (except as otherwise stated). Amount must be paid at the time of making your changes. service fees will not be applied when changing Classic Awards booked for travel in Business or first class.
For Domestic AU / nZ: 4,000 Points per passenger
For Trans Tasman: 4,000 Points per passenger For International: 8,000 Points per passenger oR (where money payment option available – money payment option is not available for changes made to nZ Domestic bookings): The A$ or nZ$ change fee set out in the ‘Fees for making changes to Bookings’ table at qantas.com
express delivery fee - urgent
membership kit delivery From A$30
Lost ticket Replacement fee When lost paper ticket replaced through Qantas Travel Centre or Airport (money payment required): A$75 for International or A$55 for Australian domestic per ticket
Refund of unused flight
upgrade fee 5,000 Points per Upgrade
service fee
Reinstatement fee 5,000 Points per passenger
Replacement Card fee A$10 or 1,000 Points per Card
statement Request fee 2,500 Points per statement
important information:
– Fees include GST where applicable.
– Where an A$ or nZ$ money payment option is given, the A$ option applies for Awards redeemed in or when the service is provided in Australia and the nZ$ option applies for Awards redeemed in or when the service is provided in nZ. – Fees will apply to the Member redeeming the Award or, for fees not relating to
Awards, the Member to whom the service relates.
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taxes and other charges
Applicable surcharges, fees and taxes (including fuel and insurance surcharges) are payable on Classic Award flights when you book. These will be disclosed at the time of booking.
For Classic Awards, you can pay by Accepted Payment Card and these surcharges, fees and taxes may be subject to GST. Alternatively, for eligible Australian and new Zealand domestic flights booked online, you can pay using points – refer to qantas.com/frequentflyer for details. The form of payment may not be changed once the booking has been completed.
For Qantas & Jetstar Any Seat Awards, surcharges, fees and taxes are included in the points quoted for all points redemption. By using our Points Plus Pay option you can choose to pay an amount by Accepted Payment Card and this payment amount may be subject to GST.
Australian GST is not charged on the Qantas Frequent Flyer points you earn or redeem on goods and services provided through the Qantas Frequent Flyer program.
GST does apply to the Frequent Flyer membership fees paid by Australian residents.
GST also applies to the money amount paid to obtain an Award as part of any Points Plus Pay redemption. GST may apply to goods and services you purchase, that allow you to earn Qantas Frequent Flyer points.
This information applies to the Qantas Frequent Flyer program only and does not reflect the GST policy of other loyalty programs.
Points threshold for Qantas Club membership