El valor agregado de las Industrias Culturales

11 Pawnee Road • East Brunswick, NJ 08816 • (954) 609-0039 • [email protected]

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14-year track record of success in management of innovative technology initiatives in Fortune 100 companies

Technically sophisticated, corporate entrepreneur with a proven ability to grow businesses from start-up mode to full-scale business units. Strong understanding of business and technical knowhow to launch product in market and scale rapidly. Skillfully manage global teams; build and lead large, multidisciplinary teams operating in multiple international locations. Adeptly develop and maintain strong, lasting relationships with clients, business partners and vendors. Poised to excel in an IT executive role guiding all facets of ideation, strategy, conceptualization, execution, high impact launch and growth of new businesses.

CORE COMPETENCIES:

• Strategic Planning & Growth • Full Lifecycle Program Management • Innovative Solution Delivery • Financial Planning and Analysis

• New Business Design

• Business Architecture and Modeling • People and Performance Management • Multidisciplinary Technology Expertise

PROFESSIONAL EXPERIENCE

AMERICAN EXPRESS TECHNOLOGIES, New York, New York July 2012 – Present

Director, Commerce Capabilities

Manage overall technology for a start-up, high-growth business unit - American Express Merchant Financing (expressfinancing.americanexpress.com/merchantfinancing). Support the scale-up of business to add $100MM to the top-line in 18 months of inception. Craft technology strategy and roadmap for vertical and horizontal expansion in US and international markets. Lead a team of Program & Product Managers, Business &Technical Architects and other technical resources, manage multi-million dollar budgets and govern IT process.

Key Projects & Achievements:

 Created strategy, roadmap and business architecture for establishment and scale-up of the Merchant Financing business unit.

 Established IT governance processes including executive & stakeholder communication; change, problem & release management; system monitoring; financial & budget management, contracts & SOWs and vendor management.  Lead overall development of platform. Establish external partnerships. Manage day-to-day operations of department.

AMERICAN EXPRESS TECHNOLOGIES, Fort Lauderdale, Florida 2011 – 2012

Program Manager

Led major IT programs with multi-million dollar budgets to support the World Service business unit. Managed delivery of large platforms & strategic organizational initiatives. Collaborated with business and technical leaders, managers and architects to outline IT strategy and blueprints. Supervised operation of multidisciplinary teams with over 60 members operating across multiple geographically dispersed locations. Managed budgets, contracts and SOWs. Managed overall IT governance.

Key Projects & Achievements:

 Directed the development and launch of a multi-million dollar global platform for card application processing and customer servicing in 20 markets worldwide in 18 months. Deployed Agile and Lean methodologies. Spearheaded market launch strategy cutting down time-to-market by over 40%.

 Innovated and developed a tablet-based customer servicing solution for deployment in high-touch JAPA markets that reduces new card application processing time to minutes, increasing efficiency and eliminating back-office workload.  Managed day-to-day operations of portfolio. Championed Agile implementation. Led strategic initiatives including BCP,

DR, Reengineering, platform architecture uplift while reducing overall cost of IT infrastructure and support.

IBMGLOBAL BUSINESS SERVICES, Fort Lauderdale, Florida 2005 – 2011

Deputy General Manager / Program Director

Consulted with Fortune 100 Financial Services clients. Directed, planned and executed all aspects of major IT programs with multi-million dollar budgets supporting a wide-spectrum of business functions including online, marketing, finance, operations, credit risk, collections, dispute management and business intelligence. Hired, and supervised staff of over 40 members across multiple geographically dispersed locations. Oversaw budgets, P&L tracking and management; responsible for $6MM+ revenue

SURAJ MADNANI, PMP Page 2

target and CGP for several portfolios across consulting engagements. Monitored employee performance, appraisals, set goals, and provided professional coaching; Strategized global allocation to reduce the overall project delivery time, increase efficiencies, reduce time to market and overall costs.

Key Projects & Achievements:

 Orchestrated the delivery and expansion of global data hub, a high volume service broker system integrated with internal and external systems and third parties.

 Implemented an global delivery model, with initial ratio of 30% onsite / 70% offshore. Improved ratio over time to 15% / 85%. Reduced overall project duration by over 30% and reduced cost by over 35%. Managed YOY growth of 20%.

 Managed $5+ million in annual budgets for the development and growth of innovative, global business platforms.  Led the Performance Appraisal initiative for 700+ employees in the account. Developed a standardized role-based goal

management framework and metrics-driven appraisal process for uniform performance assessment.

IBMGLOBAL SERVICES, Fort Lauderdale, Florida 2003 – 2005

Sr. Project Manager

Tracked program and project deliverables, manage scope, cost, budget, schedule, risks and issues and monitor quality. Maintained relationships with customers and business partners. Supervised daily operations of multidisciplinary teams with over 50 members operating across multiple geographically dispersed locations.

Key Projects & Achievements:

 Directed the development, testing and implementation of a New Accounts Servicing Portal, a $6 million, 1,000 concurrent user, high transaction volume, web based application integrated with the Mainframe, IVR/CTI, WinAires Business Rules engine, Scoring engine and 22 internal and external enterprise systems.

 Managed overall testing for the US Credit Card Disputes platform with a global team of 20 QA leads and testers. Devised test strategies and plans, implemented quality processes and metrics, and supervised all phases of test including Assembly, Integration, User Acceptance, Regression and Performance testing.

IBMGLOBAL SERVICES, Pune, India & Fort Lauderdale, Florida 2000 – 2003

IT Architect

Architected, designed and strategized implementation of complex solutions in distributed and Mainframe technologies. Implemented XML-based cross-platform integration using SOA principles. Managed a team of technical leads, programmers and QA testers. Responsible for overall testing, quality and release management.

Key Projects & Achievements:

 Architected and led development of Acquisition Tracking System and 3,500+ user, Credit Servicing Portal for the Credit Risk function in American Express. It involved cross-platform integration including Web, Middleware, Mainframe, Database and Messaging and 10+ interfaces.

 Led the architecture and development of the Foundational and Search Modules of ShopAmex.com, a web-based shopping portal integrating with Infospace.com using web services.

TRIGYN SOFTWARE, Mumbai, India 1999 – 2000

GODREJ GEAPPLIANCE LTD., Mumbai, India 1998 – 1999

[Trigyn] Software Engineer & [Godrej GE] Assistant Manager

[Trigyn] Provided critical support in design and development of a Customer Relationship Management (CRM) tool for key client Systemax Inc. Supervised a team of four in the development of error handling and Web request management modules. Created and ran test cases. Delivered regular reports to project manager. [Godrej GE] Led technical support and troubleshooting efforts for service, sales and finance systems. Served as key point of contact to customers for all escalated issues.

Key Projects & Achievements:

 Instrumental in the delivery of a leading-edge application utilizing XML and Web Services during a period when XML standards were not yet accepted industry-wide. Played a key role in the rollout strategy for CRM product.

EDUCATION AND CREDENTIALS MBA (Pursuing)

KELLOGG SCHOOL OF MANAGEMENT,USA

Bachelor of Engineering in Industrial Electronics