2 E STADO DEL ARTE
2.2 Procesos de fabricación
2.2.1 Grabado y litografía
MAINTAINING MAILBOXES AND GROUP LISTS
Using the voice mail administrator’s mailbox, you may provide basic voice mailbox and group list maintenance. You do not need to know the password of a particular mailbox to perform maintenance on it.
Mailbox and group list maintenance includes the ability to:
• Record the name of a standard mailbox user, extension ID user, or group list • Record a primary and alternate mailbox greeting
• Set additional personal options for a mailbox
NOTE: To provide system security, all mailboxes and extension IDs should have a password. To make the passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times. This is especially important for the voice mail administrator's mailbox, which allows programming access to other mailboxes.
Mailbox and Extension ID Personal Options
Voice mailboxes contain personal options to allow the user to customize messaging functions. However, before you can change personal mailbox options, the mailbox must be initialized (see the instructions in the appropriate user guide). Each subscriber’s mailbox has the follow- ing personal options:
• Greetings: A primary or alternate greeting is played when callers reach a user’s mail-
box. You can change a primary greeting at any time to reflect a change in status and/or record and enable an alternate greeting. If you and the user elect not to record a per- sonal greeting, the default system greeting is used.
NOTE: The system has a database option called “Play Recording Instructions” that affects mailbox greetings. If this option is enabled, the “leave a message after the beep” system prompt plays following the primary or alternate greeting. If disabled, no prompt is played and the beep preceding recording occurs immediately after the primary or alternate greeting ends. The Play Recording Instructions flag is enabled by default.
• Directory Name: A recorded name is used to identify each mailbox in the directory
and to verify the mailbox number when messages are addressed by non-subscribers and other subscribers. Although the name is recorded when a user first sets up the mailbox, you can change it at any time.
• Password: Passwords prevent unauthorized access to a mailbox. Although the mailbox
user creates a personal password when they first set up the mailbox, you can change it at any time.
NOTE: To provide system security, all mailboxes and extension IDs should have a password. To make the passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times. You should recommend to all users that they set a password.
• Message Envelope Options: Each message is preceded by an “envelope” that can
include the time and date the message was left, the source of the message, and addi- tional information that is associated with the media type. Voice mail messages have a length envelope option, e-mail messages have a subject option, and faxes have a pages option. By default, all envelope options are enabled for each type of message.
• Remote Messaging: Remote Messaging is available for voice mail messages only and
is enabled in database programming on a per-mailbox basis. Using remote messaging, you can program voice mail to call the mailbox owner when he or she receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail calls each number until it successfully connects to a device (e.g., pager, answering machine, etc.). If for some reason voice mail is not able to use remote notification, the mailbox will receive a message stating that notification could not be completed. For more information about Remote Messaging options, see the appropriate user guide. • Fax Destination Number: If a station is programmed to receive incoming faxes, you
can program the fax destination number that will receive the faxes that are sent to the mailbox.
• Message Search Order: This option allows the user to determine how to retrieve saved
or new messages based on the date and time they were received. The message search order can be the earliest-received messages first (First In/First Out), or the latest- received messages first (Last In/First Out).
• Transfer Method: The transfer method determines how an incoming call that is trans-
ferred to a mailbox or Extension ID is handled. The transfer method allows users to accept and/or refuse specific calls.
Transfer methods include unannounced, announce-only, and screened. When a voice mailbox is programmed for screened calls, the user can:
— Say “Accept” or press to accept the call.
— Say “Replay” or press to replay the announcement. — Say “Voice Mail” or press to send the call to voice mail.
— Say “Forward” or press and then enter the extension number to forward the call to another extension.
— Say “Refuse” or press to refuse the call.
To record/change a personal greeting:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options Menu.
4. Say “Greeting” or press to record/change the personal greeting. You have the fol- lowing options:
• Say “Primary” or press to record and/or enable the primary greeting. • Say “Alternate” or press to record and/or enable the alternate greeting. • Say “System” or press to enable the system default mailbox greeting.
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Mailbox and Extension ID Personal Options
5. If you selected the system greeting option, continue to the next step.
If you selected the primary or alternate greeting option, record the greeting when
prompted, then press .
If the mailbox already has a primary or alternate greeting, it is played when you select
primary or alternate.
You can then do one of the following:
• Say “Accept” or press to accept the greeting. • Say “Replay” or press to replay the greeting.
• Say “Append” or press to add to the greeting. Press when you are done. • Say “Erase” or press to erase and re-record the greeting.
• Say “Cancel” or press to exit without changing the greeting.
6. Hang up or press to return to the previous menu.
To change the recorded directory name for a mailbox:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “Name” or press . The recorded name is played. You have the following options: • Say “Accept” or press to accept the recorded name.
• Say “Replay” or press to replay the recorded name. • Say “Append” or press to add to the name.
• Say “Erase” or press to erase and re-record the name.
5. Hang up or press to return to the previous menu.
To change a password:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options Menu.
4. Say “Password” or press .
5. If you want a password, enter a new password using digits 0-9 (up to 12 digits) and
press when you are done.Voice mail plays back the password.
If you do not want to use a password, say “Skip” or press . Voice mail announces that you have chosen not to have a password.
6. Say “Accept” or press to accept the password as entered, or say “Re-enter” or press to erase and re-enter the password.
7. Hang up or press to return to the previous menu. # # 1 2 # 3 2 2 # 1 2 3 2 3 # # # 3
To change and save a message envelope:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “Envelope” or press to select the Message Envelope Options Menu.
5. Select the media type you would like to change: • Say “Voice Mail” or press. .
• Say “E-Mail or press . • Say “Facsimile” or press
.
6. You can then do any of the following:
• Say “Time/Date” or press to enable or disable the time/date option. • Say “Source” or press to enable or disable the message source option.
• For voice mail, say “Length” or press to enable or disable the message length option.
• For e-mail, say “Subject” or press to enable or disable the subject option. • For faxes, say “Pages” or press to enable or disable the pages option.
• Say “All Options” or press to enable all options and return to the Personal Options Menu.
• Say “None” or press to disable the entire envelope and return to the Personal Options Menu. (This option is not available for fax messages.)
7. Hang up or press to return to the previous menu. 2 4 1 2 3 1 2 3 3 3 4 5
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Mailbox and Extension ID Personal Options
To set up remote messaging (if enabled in database programming):
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “Remote” or press . You have the following options: • Say “Primary” or press to set up a primary cascade. • Say “Alternate” or press to set up an alternate cascade.
5. Say “Level” or press and say or enter the number (1-9) of the level you want to pro- gram. You then have the following options:
• To set up or change an extension, outside, or pager number: – Say “Number” or press .
– EITHER, say “Internal” or press for an extension number.
OR, say “Outside” or press for an outside number. – Say or enter the number.
• To set up or change pager notification: – Say “Pager” or press . – Say “Personal” or press .
Say “Change” or press to enable or disable the number.
6. Say “Time” or press . Then say or enter the time you want the message notification to start and stop. Enter or say the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format:
• Say “AM” or press for a.m. • Say “PM” or press for p.m.
NOTE: For 24-hour notification, set the starting and ending times to be the same. 7. Say “Days” or press . Then select one of the following:
• Say “Weekdays” or press for Monday-Friday. • Say “Days” or press for all days.
• Say “Day” or press to select individual days. You are prompted to say or press digits 1-7 which correspond to the days Sunday through Saturday.
8. Say “Category” or press . You have the following options: • Say “All Messages” or press for all messages. • Say “Priority” or press for priority messages only.
9. Hang up or press to save the settings and exit. 2 5 1 2 1 2 1 2 1 2 1 2 1 2 3 1 2 3 4 1 2 #
To change the transfer method (if enabled in database programming):
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “More” or press for More Options.
5. Say “Transfer” or press . The system tells you what the current transfer method is. You can then select the desired transfer method, as follows:
• Say “Unannounced” or press to select unannounced transfers. • Say “Screened” or press to select screened transfers.
• Say “Announce” or press to select announce only transfers.
• Say “Cancel” or press to return to the Personal Options Menu without making changes.
6. Hang up or press to return to the previous menu.
To change a fax destination number:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “More” or press for More Options.
5. Say “Number” or press .
6. Say or enter the number of the fax destination.
7. EITHER, say “Accept” or press when you are done.
OR, say “Re-enter” and press to erase and re-enter the number.
8. Hang up or press to return to the previous menu. 2 9 5 1 2 3 2 9 1 # 3
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Group Lists
To change the message search order:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “More” or press for More Options.
5. Say “Order” or press for the Message Search Order.
6. Select one of the following options:
• Say “New” or press to change the search order for new messages. • Say “Saved” or press to change the search order for saved messages.
7. Your current message search order is played. Select one of the following options: • Say “First In” or press to retrieve the earliest-received messages first (First In/
First Out).
• Say “Last In” or press to retrieve the latest-received messages first (Last In/ First Out).
• Say “Cancel” or press to return to the Personal Options Menu without making changes.
8. Hang up or press to return to the previous menu.
To change the e-mail reader count:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option.
3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu.
4. Say “More” or press for More Options.
5. Say “E-Mail Reader Count” or press for the E-Mail Reader Count.
6. Select one of the following options:
• Say “Disable” or press to disable e-mail reader count. • Say “Enable” or press to enable e-mail reader count.
Group Lists
A group list is a collection of mailboxes that is programmed in database programming. Sub- scribers can use group lists to send messages to several mailboxes simultaneously. With the voice mail administrator mailbox, you can record a name for the group lists in the system. You will need to obtain the number assigned to each group list before you can record a group list name. The group list name is used for verification purposes only.
To record a group list name:
1. Access the voice mail administrator’s mailbox and menu (see page 54).
2. Say “Mailbox Maintenance” or press to access the Mailbox/Group List Maintenance option. 2 9 2 1 2 1 2 2 9 4 1 1 2
3. Say or enter the group list number to be accessed. The current name is played.
4. After the tone, record the name for the selected list, and then press . You have the following options:
• Say “Accept” or press to accept the name.
• Say “Replay” or press to replay the name you just recorded. • Say “Erase” or press to erase and re-record the name.
5. Hang up or press to return to the previous menu.
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