Tecnologías de micromecanizado

Using voice mail, you can create and select up to 500 custom audiotex recordings including voice mail company greetings, auto attendant greetings, call routing announcements, and hunt group announcement/overflow recordings. Depending on how your system is programmed and how the recordings will be used, you may need to record an ASR and a non-ASR version when you customize a recording.

Each recording has a designated number. Numbers are then assigned to specific applications using the voice mail administrator’s mailbox or through database programming. Any recording number (001-500) can be assigned to any voice processing system application. By default, recording #001 is the default system voice mail main greeting, and recording #002 is the Auto- mated Attendant main greeting. A single recording may be used for multiple applications. The default audiotex recordings can be changed, but if the voice processing system database is defaulted, the system recordings will be restored.

After making the required recordings, you must determine which recordings will play during the telephone system’s day and night modes of operation. Programming day and night modes for audiotex recordings can be done from either the voice mail administrator’s mailbox or through database programming.

When customizing audiotex recordings, you must enter a valid three-digit recording number (or a single digit followed by for recordings 1-9). If a valid number has been entered and a previous recording exists, the voice processing system will play it. (This includes the two stan- dard default greetings.) When no recording is associated with a recording number, you will be prompted to create a recording.

Once the recording has been made, the new recording replaces any previous recording. The only recordings that can be retrieved are system default recordings #001 and #002. They can be retrieved by defaulting the voice processing system database. The maximum recording time for each custom audiotex recording is determined in database programming.

In database programming, link several greetings together for one application and/or use the special UCD/ACD hunt group characters that tell the caller how many calls are ahead and how long the wait will be. If you use the voice mail administrator’s mailbox to record or assign a recording to an application with a list of several recordings, your input will change only the first entry in the list. You cannot change the other entries using the voice mail administrator’s mailbox.

NOTE: The custom audiotex program planning sheet (see page 68) is designed to help you plan and record custom recordings.

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Page 65

Creating Audiotex Recordings

To make or change a custom audiotex recording:

1. Access the voice mail administrator’s mailbox and menu (see page 54).

2. Say “Options” or press for recording options.

3. Say “Custom” or press to make a recording.

4. When prompted, say or enter the desired recording number.

5. If no recording exists, go to the next step.

If a standard (non-ASR) recording already exists, it is played. You have the following

options:

• Say “Standard” or press to record a standard (non-ASR) greeting. • Say “Copy” or press to copy the standard (non-ASR) greeting. • Say “Speech Recognition” or press to record an ASR greeting.

6. When prompted, record the greeting or message, and then press . While you are recording, you can:

• Press to pause while recording. (Say “Continue” or press to continue.) • Press to erase and re-record your message.

If you exceed the maximum allotted time for recording length, a prompt will notify you

and allow you to re-record or save the recording.

If the voice processing system PC disk is full, a prompt will notify you that it cannot

accept the recording. Hang up and try again later.

7. When finished recording, select one of the following options: • Say “Replay” or press to replay the message. • Say “Append” or press to add to the message.

• Say “Erase” or press to erase and re-record the message. • Say “Accept” or press to accept.

8. To create an ASR recording, choose one of the following options: • Say “Copy” or press to copy the standard (non-ASR) greeting. • Say “Speech Recognition” or press to record an ASR greeting.

9. When finished, select one of the following options: • Say “Replay” or press to replay the message. • Say “Append” or press to add to the message.

• Say “Erase” or press to erase and re-record the message. • Say “Accept” or press to accept.

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To assign custom audiotex recordings to specific application extension numbers:

1. Access the voice mail administrator’s mailbox and menu (see page 54).

2. Say “Options” or press for recording options.

3. Say “Select” or press to select a recording.

4. When prompted, say or enter the extension number of the application to be pro- grammed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the voice mail greeting.)

5. Select the mode for the recording:

• Say “Day” or press for day mode. • Say “Night” or press for night mode.

• Say “Cancel” or press to return to the previous step.

6. Say or enter the desired recording number (001-500). If a recording already exists, it is played. You have the following options:

• Say “Yes” or press to accept the recording. • Say “No” or press to go back to step 4

NOTE: If no recording exists, the system informs you, but assigns the recording num- ber to the application. See page 65 for instructions on how to make a custom recording. 7. Hang up or press to return to the previous menu.