LA INFLUENCIA DE LAS EMOCIONES EN LA RELACIÓN HUMANA

This menu option allows you to review the terminal responses that have been displayed. Response history can be retrieved for the previous five responses.

 Use Alt + Up arrow to go back to previous interactive response from the response history

 Use Alt + Down arrow to go the next interactive response from the response history.

Windows

This drop-down menu allows you to switch between windows if you have created additional windows.

Example menu display:

If you select ‘Show all windows’, Window 1 plus any additional windows you have created will be displayed.

Example response:

PNR

This drop-down menu allows you to open dialog boxes that will help to create or edit a PNR/Booking File.

Search

This drop-down menu allows you to open a pop up box to search for Air, Hotel, Cars, Flight Shopping, and a combined Flight Shopping and Hotel search.

Note: The options in this menu are explained in greater detail in later Modules.

Sell

This drop-down menu allows you to open a pop up box to direct sell air, hotel and car reservations.

Note: You have the option of direct selling hotel and car segments or creating passive segments. These options are explained in greater detail in later Modules.

Tools

This drop-down menu provides access to a variety of functions, including Queue Count Options, Replay Entries, Smartpanel (GUI used for Fare Shopping), Programmable Keys Editor, Recent PNRs, Calendar and Calculator.

Note: Select Automatic Update Options to check if you are running the latest version of Travelport Smartpoint.

QuickCommands

‘QuickCommands’ is an easy way to access Relay, which is a series of Windows-based tools that quickly accomplish complex and time-consuming Galileo tasks.

It provides you with several productivity tools with an easy-to-use interface. When you want to perform daily tasks, use one or more of the Relay tools.

You can also launch ‘QuickCommands’ by using the icon on the right-hand side of the Terminal Window.

The following table lists Relay tools and their description.

This tool: Does this:

Relay Itinerary Capture Collects itinerary data and sends it to other destinations.

Relay Queues Helps monitor and maintain agency queues.

Relay PNR Creates a Business File or a Personal File from data stored in a booking.

Relay Client File Provides the ability to cut, copy, and paste information to and from Windows-based applications to create or update a profile.

Relay Ticket Exchange Galileo

Determines exchange type based on booking information. Provides graphic of ticket coupon to identify additional information on current ticket.

Relay Recovery Simplifies linking and de-linking printers, clearing printer buffers, and managing TINS tables.

Relay Rules Provides the ability to copy and change rules for point-of-sale booking quality control check.

Relay E-Status Automated way to track status of unused electronic tickets.

Open Quick Commands panel

This option enables you to search for a specific topic for which there is a QuickCommand.

Refer to the following example to search for ‘queues’:

Click on a topic or type #QUEUES and enter to display Relay Queue Manager.

Example screen response:

Configuring Quick Commands

The Travelport QuickCommands Configuration dialog allows you to create, modify or delete Quick Commands in Travelport Smartpoint.

You are able to define the name, the type of resource, the terminal command and also generate a menu item if you wish.

Refer to the following example to create a Quick Command to access the website for IATA (www.iata.org).

1. Launch the Quick Command dialog box.

2. Click on Add.

3. Complete and specify the following items:

 Name

 Keyword

 Type:

- Select ViewpointCOM to launch a Viewpoint dialog box - Select Browser to launch a web site

- Select EXE to launch an executable file

 Url

 Terminal Command

Check the ‘Launch website in external browser’ box.

Completed screen example:

4. Click ‘Save’ to save the quick command.

Note: Check the ‘Create a menu item in the Tools menu’ box if you wish to create a menu item.

Adding to the Favorite menu

You can identify an item as a ‘favorite’ by adding it to the Favorite menu. There are four levels:

Refer to the following example to specify the Quick Command for IATA as a ‘level 1’ favorite and add to category ‘Air’.

1. Select IATA from the list on the left of the display and click the drop-down and select Level 1.

2. Select Air from the ‘Add to Category’ drop-down.

Completed screen example:

Note: Click ‘Save’ to save the settings.

When you open the Quick Commands panel, IATA is flagged in red as a

‘favorite’:

Programmable Keys Editor

You can set up and edit Programmable Keys in Travelport Smartpoint.

Select Programmable Keys Editor from the TOOLs menu.

Note: Most Programmable Keys will work in Travelport Smartpoint, but some will not if they contain commands that are specific to the

Focalpoint multi-window terminal emulation environment.

For example, you could create a Programmable Key that contains the command <ReDir3> which means ‘redirect the entry to window 3’, but this will not work in Travelport Smartpoint as Smartpoint has no concept of ‘window 3’. The <ReDir3> command will simply be ignored by Travelport Smartpoint.

Help

Help gives you access to the Travelport Smartpoint User Guide and the eNett Virtual Account Number (VAN) User Guide.

Help also provides a link to a series of training videos and to ASK Travelport.

Note: Click About… to check which version of Smartpoint you are running.