Minería de oro en Colombia

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Microsoft helped develop the EU Code of Conduct for Data Centres, a voluntary commitment to implement energy efficiency best practices and use energy-efficient equipment. Microsoft’s data centres adhere to this Code of Conduct. By using cutting- edge sensor and monitoring equipment, new high-efficiency container-based datacentre designs and air cooling systems that reduce the need for mechanical chillers, Microsoft’s new datacentres consume 50 per cent less energy for the same level of output than datacentres built just three years ago.

Microsoft’s recent datacentre designs in Dublin, Ireland build upon these innovations. They eliminate the chillers and refrigeration systems by using airside economization. The Dublin facility maintains an average 1.25 in Power Use Effectiveness (PUE), an industry metric of datacentre energy efficiency where 1 represents optimal energy use. (The datacentre industry average for PUE is 2; Microsoft datacentres as a whole currently average 1.53). It is also improving energy efficiency by approximately 50 percent and using only 1 per cent of the annual water consumption of a traditional industry datacentre. Our datacentre in Dublin is officially recognized by the European Commission’s Sustainable Energy Europe Campaign as a best practice for energy efficiency.

Microsoft’s new, fully modular datacentre in Quincy takes the best practices gained from research and development further and maintains a PUE of 1.15-1.2, while reducing the typical datacentre construction time of two years by half.

Microsoft and the industry aren’t just stopping at measuring and driving greater power efficiencies. Under development are two new metrics called Carbon Usage Effectiveness (CUE), which looks at carbon emissions relative to IT power consumption, and Water Usage Effectiveness (WUE), which looks at water consumption relative to IT power consumption

For Further Information see: http://www.globalfoundationservices.com/microsoft- sustainability-strategy.aspx . Also see Microsoft’s Top 10 Practices for Environmentally Sustainable Data Centres.

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20.2

Data location

The following table lists the locations that are relevant to the Office 365 service for customers whom specify “UK” as their country during tenant creation.

20.3

Datacentre tier

While Microsoft supports the spirit of various industry guidelines for datacenter availability levels, the nature of global, cloud-scale datacenters is such that the tier systems used have limited relevance.

Microsoft uses a performance-based approach that matches the service levels to customer needs and we are proud of the innovation and advanced capabilities within our data centers. While the datacenters are engineered to provide 99.999% availability, we also have highly sophisticated container-based facilities that host geo-redundant services and applications that only require 99.9% availability.

Place Geographic location Comments

Customer premises Customer specific Locations from which customer staff

access the Office 365 service.

EU data centres Ireland

Netherlands

Data centres from which the Office 365 service for UK Government customers is hosted and where data will be located. Data stored in SharePoint or Exchange may be located in either the Dublin or Amsterdam data centres which provide backup for each other.

US data centre United States The Active Directory data is stored in both

the Dublin and US data centres. Customer contact data for billing, support, escalation etc. is held in the US.

Tier 1/2 support centres Bulgaria, Ireland, US Support centres from which first and second line support staff operate. Sanitised service logs may be viewed in these locations.

US support centre United States Support centre in the US where third line

support staff are located who may have access to customer authored data.

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Microsoft has invested more than $15 billion in building our global facilities and networks and more than $9 billion in research and development to continue to build innovation and efficiency in our IT solutions, cloud services, and operations. These facilities deliver more than 200 online services 24x7x365 to 1+ billion customers, 20+ million businesses, and in 90+ markets worldwide. Some of those services you may already know and use today like Bing, MSN, Office 365, Skype, Xbox Live, and OneDrive.

20.4

Backup, disaster recovery and resilience plan

The backup, restore and disaster recovery details differ slightly for each of the component offerings within Office 365:

Exchange:

Exchange Online mailboxes are replicated to multiple database copies, in geographically dispersed Microsoft datacentres, to provide data restoration capability in the event of a messaging infrastructure failure. For large-scale failures, service continuity management is initiated.

Exchange Online is hosted in Microsoft-managed, enterprise-level data centres that are designed to operate highly available online services. Exchange Online provides a financially-backed Service Level Agreement (SLA) with a 99.9% uptime guarantee. Hardware failures, natural disasters, and human error all have the potential to affect service availability. To address this, Exchange Online offers service continuity

management, a process for managing risks to ensure that the Exchange Online infrastructure is capable of providing continuing services if unexpected events occur. Service continuity management for Exchange Online includes provisions to quickly recover from these events.

SharePoint

SharePoint Online is hosted in Microsoft-managed datacentres that are designed to operate highly available online services. SharePoint Online provides a financially-backed Service Level Agreement (SLA) with a 99.9% uptime guarantee.

Hardware failures, natural disasters, and human error all have the potential to affect service availability. To address this, SharePoint Online offers service continuity management, a process for managing risks to ensure that the SharePoint Online infrastructure is capable of continuing service if unexpected events occur. Service

continuity management for SharePoint Online includes provisions to quickly recover from these events.

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Lync Online is hosted in Microsoft-managed data centres that are designed to operate highly available online services. Lync Online provides a financially-backed Service Level Agreement (SLA) with a 99.9 percent uptime guarantee.

Hardware failures, natural disasters, and human error all have the potential to affect service availability. To address this, Lync Online offers service continuity management, a process for managing risks to ensure that the Lync Online infrastructure is capable of continuing service if unexpected events occur. Service continuity management for Lync Online includes provisions to quickly recover from these events.

20.5

Data extraction/removal plan

There is a data extraction and removal plan in place.