D. ANÁLISIS DE LAS CUESTIONES A SER INTERPRETADAS
2. LA NOVEDAD Y EL ESTADO DE LA TÉCNICA
CHARTER
Students come at G IH E to acquire knowledge, techniques and competence, but also to share the “Glion Spirit”, a manifestation of a philosophy, which has proved its value since the inception of the institution in 1962. The demands of life in a boarding environment, the obligation to accomplish various tasks linked to the fundamental hospitality or leisure services, an intensive learning rhythm: all these lead to students’ professional development and personal growth. The ‘Glion Spirit’ highlights the performance of competent, ethical, open-minded and adaptable individuals.
Throughout a student’s life at GIHE, he/she will be challenged to implement and reinforce the individual values which are indispensable to his/her professional success:
• Personal presentation
• Professional attitude • Motivation
• Team spirit
The Charter presents the student with the integration of the values underpinning the rules of life in this community; the roles of “customer” and “employee”, the respect of equipment and the environment.
Students are encouraged to develop a ‘Swiss work ethos’ as defined by the following statement: “GIHE develops the concept of Swiss work ethos by seeking to inspire its staff and students to adapt the values of precision, diligence, quality and service excellence.”
In Craft Based Learning (CBL) areas it is important for all students to play the part of a ‘customer’ taking advantage of various benefits, but at the same time submitting students to certain constraints.
STUDENT – FACULTY COVENANT
STANDARDS FOR THE STUDENT
• Be on time and be prepared for class and dressed according to the dress and personal appearance codes. • Have an open mind and a mature attitude towards the educational process and be committed to the
attainment of knowledge, the development of creative thinking and the development of the capacity to reason.
• Be constructive, positive and logical in all interpersonal relationships. • Be attentive; listen to what is being said and avoid distracting others. • Be sensitive to the feedback process and use it constructively. • Know assessment and progression criteria and processes. • Be ethical in all aspects of the learning experience. • Understand and be sympathetic to cultural differences.
• Be active participative learners taking responsibility for their learning.
ADDITIONAL COMPONENTS FOR ON-LINE STUDENTS
• Be visibly present and engaged in the classroom at least five days of every seven in each course
• Submit work on time as required and use the mitigation process for problems that may arise with meeting deadlines
• Make it known to their faculty member and student advisor if they are ill
STANDARDS FOR FACULTY
• Communicate the learning outcomes of the course and use the CRS and other assessment materials as a “learning contract” between the faculty and students.
• Be dedicated and motivated towards the process of education and be patient and tolerant with cultural and language differences.
• Be fair and equal in all dealings with students applying regulations and standards.
• Teach in a participative and dynamic way making classes relevant thus encouraging the learning process. • Be on time for class, available at scheduled times outside of classes, and give appropriate feedback
concerning assessments.
• Maintain leadership and manage the class, build an atmosphere of mutual respect by treating students as individually important and by presenting yourself in a professional manner.
• Be current with the subject matter and communicate it in ways that are clear, simple and precise.
ADDITIONAL COMPONENTS FOR ON-LINE FACULTY
• Be visibly present and engaged with students in the classroom at least five days of every seven in each course
• Provide feedback and assignment grades to students within three days for discussion assignments and five days for papers and related assignments
• Answer student e-mail within 48 hours of receipt
• Respond to student questions in “Ask the Instructor” within 48 hours
• Establish “office hours”; two per week, per course, at diverse and sensible times and communicated to students.
• Give a schedule for feedback on discussions and other assignments.
• Will notify the program director in advance as well as their students if they know they will have a period where the above expectations cannot be met. In situations where early notification is not possible, the faculty will notify Glion as soon as possible after the absence from the classroom.
POLICY FOR INTERNSHIP
The aim of the internship is to provide students with interesting, informative and high quality training opportunities which enhance professional competence and enrich personal development. These opportunities occur in the international segment of the industry and within smaller establishments, both in Switzerland and abroad. We pride ourselves on our excellent relationships with the hospitality, tourism and leisure industries and always aim to be transparent in both our contact with these industries and with our students. However, students are constrained by international visa policies and these may limit the choice of locations.
Responsibilities
The institution is responsible for:
• Extending to students the necessary advice in order to achieve a successful career path
• Giving students access to the numerous offers received each semester from employers, and assisting them in their potential job search
• Issuing the necessary school documents required by the working laws of the countries in which students will carry out their internships
• Checking that the employers apply the remuneration laws, which are customary in the specific countries • Keeping in contact with the students and/or the employer during their internship period
The student is responsible for:
• Finding his/ her internship and for keeping the Training Office informed of his/ her progress
• Observing rules and regulations, which are stated by Glion Institute of Higher Education (charter, training procedures, evaluation process, etc.)
• Respecting administrative constraints such as visa, work permit, language requirement or professional profile requirements, which might limit the choice of locations in which the student will do his/ her training
• Successfully achieving a full six-month internship for Hospitality students or a three-month placement for Event, Sport and Entertainment students – The internship should take place at a single establishment which is, under no circumstances, managed or owned by a member of the student’s family
• Covering any expenses such as travel, accommodation, pocket money, work permit, visa costs, insurance etc., which may arise from an industrial placement
After two rejections of offer for an internship organized through the Placement Office, the school will no longer be responsible for obtaining a student’s internship.
If a student releases him/herself from employment during the internship period, he/ she will be fully responsible for obtaining a new employment. However, should the student feel that the employer has acted ‘unreasonably’; negotiation with the Placement Office can be undertaken. The training periods are considered as part of the study program. The Training Department of Glion Institute of Higher Education can only provide the necessary training documents for internship periods of semester 5, to those students who are continuing their studies in the 6th and 7th semesters of the bachelor degree program.
COMPUTER EQUIPMENT POLICY
The Institute offers computing facilities for teaching and learning in specially equipped laboratories. Besides these facilities, students enrolled in the Institute can either use the Institute’s shared access computers or need a personal laptop to access to the GIHE intranet Web site which hosts Email accounts, the Student Support Centre, documents and other learning resources on the Internet.
Regarding the personal laptop, it MUST meet the Institute’s specifications:
Technical requirements
• Operating System :
o Windows 7 Operating System in French or English or Windows 8 Operating System in French or English
o or Mac OS X minimum, in French or English (*see note for mac users)
• Softwares :
o Microsoft Office 2010 or 2013 (2013 will be the version used in IT classes), Home/Student version minimum, 2011 for Mac users (no need for MS Access)
o Microsoft Internet Explorer Version 9.0 or higher / Mozilla Firefox 25 or higher / Chrome 30 or higher
• Minimum Harware requirements : o 1.6GHz processor
o 2Gb RAM
o 128Gb available on hard drive
o USB memory stick or external hard drive disk • Network connectivity:
o WiFi (wireless card, WPA2 mandatory). Intel based wireless card are recommended. Make sure your WiFi driver is up to date before connecting your laptop to GIHE network
• Drivers :
o All software drivers for the machine must be installed properly before joining the Institute as well as the software patches for the Operating system and Office must be installed
• Antivirus and Anti-malware :
o The machine must be free of any virus or other harmful items and professional Antivirus software must be installed on the computer, antivirus automatic update activated
o An additional anti-malware solution is hardly recommended • CD/DVD drive :
o If your laptop has no CD/DVD drive (player/burner) included, please bring your external one
Note on Operating System in other language than French or English :
• No support will be provided on Operating Systems (PC & MAC) installed in language other than
French or English. Note for Mac users:
• Office features may be different between Windows and Mac versions.
• IT Courses will be based on Office 2013 for Windows, we cannot guarantee that you will find all
features available on a Mac version of Office, and therefore strongly recommend the usage of Office 2013 for Windows.
Checklist
In order to validate the compliance of your computer with the requirements above, please go through the check-list :
€ Check your computer’s compliance
with above Computer Requirements, and fix any issue, especially OS language… € Contact the manufacturer
of your PC and request the phone number and contact information to call from Switzerland in case you need any repair on your computer, inquire about expected repair times. Enquire if your warranty is valid in Switzerland. That information should be available on the manufacturer’s website, within the support pages € Take a copy of your invoice
that states the date of purchase and warranty conditions € Have your PC repaired
before you leave if it needs to be repaired € Take the installation CDs
you received with your PC or MAC, including Windows & Mac OS as well as the drivers. Don’t forget the license number documents related to OS and Softwares. Windows installation numbers are groups of 5 letters/numbers separated by dashes, for example: GVFF2-DFR11-SX11T-QWS77-3HFDY
€ Validate your copy of Windows, Office and other softwares
as the school only accepts genuine versions of software, please visit www.microsoft.com/genuine € Ensure all the security patches
for your operating system are installed by visiting http://windowsupdate.microsoft.com/ (please note that this link does not have www)
€ Update the drivers
of your Wireless card through the manufacturer’s websites € Check your computer for viruses
for example by using one of these free on-line scanners http://housecall.trendmicro.com/ or http://www.bitdefender.fr/scanner/online/free.html
€ Make sure to have only ONE professional antivirus software installed
on your computer, before arrival to the school, such as http://windows.microsoft.com/en- us/windows/security-essentials-download, http://www.avg.com or www.avast.com (if you have already an outdated antivirus software installed on your machine, make sure to uninstall it before installing the new one)
€ Backup all your personal files and documents
to a CD/DVD, external hard disk or online storage service € Remove any “peer to peer” software
from your computer
€ Purchase an “international travel plug adapter” for your computer power cord if necessary
For all details, please refer to the Academic Catalogue, under STUDENT LIFE – Computer Policy. You can also download it from the website.