EXP-LUJ:0002053/2015 – Recomienda prestar conformidad al dictamen del jurado interviniente en el llamado a concurso para cubrir un cargo

The Solution Provider is required to assess and state and provide as per need the IT infrastructure requirements for hosting the Software Solution. The IT infrastructure assessment should cover servers, security, storage, networking etc as required for ensuring performance, security and availability of the application software as a part of the proposal. This infrastructure requirement provided by the selected bidder shall be validated by MG NREGS, RDPR Dept and a Technical Expert Team. After award of contract, this cost provided by the selected vendor would be compared to the preferential hardware cost that CeG, e-Governance is being offered by various vendors of the same. If the cost specified by the bidder is lower than this, then the hardware could be procured by the selected bidder. If higher, then MG NREGS, RDPR Dept has the option of procuring the same

according to the Bill of Materials provided in the proposal. This decision would be taken by MG NREGS, RDPR Dept soon after the successful vendor has been identified. In this actual procurement will be as per requirement assessed. The solution including the hardware shall be hosted in the Karnataka State Data Centre (SDC). However it is the responsibility of the SOLUTION PROVIDER to ensure performance, security and availability of the application. The IT infrastructure requirements signed-off between the SOLUTION PROVIDER and MG NREGS, RDPR Dept shall be provided by the SDC or it may be procured by the MG NREGS, RDPR Dept. The security and network infrastructure such as firewall, antivirus, LAN and internet connectivity shall be provided by the SDC.

 The SOLUTION PROVIDER shall provide the configuration, specifications and rates for the complete bill of materials of the hardware (Servers, Storage, etc) infrastructure components, OS and Database licenses (which shall also include OEM support for the period of the contract) to fulfil the requirements of RFP as per the SLA. The detailed Bill of Materials shall be provided by the vendor meeting the specifications and Service level criteria identified.

 Procurement of IT infrastructure components for the data centre and the DR site as per design, sizing and configuration of the SOLUTION PROVIDER, along with required support for period of contract would be carried out by either the SOLUTION PROVIDER at quoted rate or MG NREGS, RDPR Dept itself. MG NREGS, RDPR Dept will have sole discretion to procure the same from the SOLUTION PROVIDER at quoted rates or from alternate sources. If asked by MG NREGS, RDPR Dept to supply part or all of these components, the SOLUTION PROVIDER will be committed to procure and supply the requested items at quoted rate and configuration. The price quoted shall be valid for entire contract period.

 All the hardware shall comply with the specifications as submitted in the Proposal by the SOLUTION PROVIDER and shall be certified by the OEM.

 The SOLUTION PROVIDER should ensure that all the required hardware and system software at the Data Centre is in place before the new application software is placed for deployment and subsequent UAT.

 The SOLUTION PROVIDER should also ensure that all hardware and network hardening is performed in collaboration with SDC and KSWAN so as to ensure full security of the project infrastructure. This activity should be completed before the application software and the database is sent for deployment. The 3rd party auditor will be responsible for providing, to the SOLUTION PROVIDER, the policies to be followed for ensuring network and hardware hardening.

 MG NREGS, RDPR Dept shall perform the load testing, as part of third party acceptance testing, to verify the compliance of IT infrastructure & software provided by SOLUTION PROVIDER with the performance indicators defined for the project in the SLA document. Any gaps identified in the system performance review shall be addressed by the SOLUTION PROVIDER to the complete satisfaction of the MG NREGS, RDPR Dept at no additional cost.

 If the performance of the system is affected on account of the installed hardware limitations, due to the rapid growth in the transaction volumes on the platform, the SOLUTION PROVIDER is required to augment the infrastructure (For e.g. Additional servers, storage space and the corresponding s/w etc) free of cost.

 In case, after go-live, there is a change in functionality, which may lead to performance degradation beyond the service levels specified in this RFP, then the MG NREGS, RDPR Dept and SOLUTION PROVIDER can mutually discuss and decide the level of upgradation required over the hardware configuration already deployed at DC. Based upon the conclusion of the agreement the MG NREGS, RDPR Dept may procure additional hardware at the rate specified in the financial proposal. Here it should be noted that the payments due against the hardware and software procured by the MG NREGS, RDPR

Dept would be identified after depreciating the cost quoted for the item in the commercial proposal by 5 % multiplied by the number of year spent from the date of issuance of purchase order, e.g. if cost quoted for a particular brand of server is A and the same server has to be procured in the 3rd year of the contract then the rate of depreciation would be 5 % x 2= 10%.

 The configuration and installation of the hardware at the SDC should be complete before the UAT of the New Application

 Warranties

o In case the MG NREGS, RDPR Dept decides to procure the hardware requirements for the DC from the SOLUTION PROVIDER, the SOLUTION PROVIDER shall be responsible for the comprehensive on site maintenance and support for this hardware infrastructure.

o In case MG NREGS, RDPR Dept intends to procure the hardware for DC through the SOLUTION PROVIDER, it should be the responsibility of the SOLUTION PROVIDER to ensure that all warranties and support are procured and provided for the entire contract period. The warranties should be procured in the name of the MG NREGS, RDPR Dept. It is thus the responsibility of the SOLUTION PROVIDER to provision for the costs, related to warranties for the entire contract period, while quoting in the commercial proposal.

o For any COTS (Commercially of the Shelf) products proposed by bidders for new implementation, it is necessary for the bidders to obtain authorisation from the respective software vendors (OEM). Any bids without such authorisation shall be liable for disqualification.

The SOLUTION PROVIDER shall be responsible for installation of other system software including Software Solution and the database software or any other components required for the MG NREGS, RDPR DEPT solution.

The SDC has already implemented physical & environmental controls in the State Data Centre, including UPS, AC, physical security etc and these basic services shall be extended by the SDC to the SOLUTION PROVIDER for the project. However, it is the responsibility of the SOLUTION PROVIDER to ensure that the systems are performing inline with the requirements of the Project as per the SLA.