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The Admin Content Administration section allows you to manage Abuse Reporting, Purge Settings, and Auditing.

Enable Content Administration

Content Administration is disabled by default. To enable Content Administration, do the following:Usage Auditing 1. UsageAccess the Admin console [page 11] and select Content Administration from the left navigation sidebar.

The Admin Content Administration section is displayed.

Figure 21: Content Administration section 2. Click Enable Content Administration.

Content administration is enabled, the button label changes to Disable Content Administration, and any items marked as inappropriate will appear in the Items Pending Review panel.

Configure Abuse Reporting

Abuse Reporting allows SAP Jam users to report content as either being spam or as being abusive. Abuse reporting is turned off by default.

To enable and configure Abuse Reporting:

1. In the Admin Content Administration section, ensure that Content Administration has been enabled (the button at the top of the page should be labeled "Disable Content Administration"), and click Configure Abuse Reporting in the Abuse Reporting tab.

Figure 22: Abuse Reporting tab

The abuse reporting configuration options are displayed in the Abuse Reporting tab.

Figure 23: Abuse Reporting options 2. Select the Enable reporting of inappropriate content check box.

Below the Enable reporting of inappropriate content check box are two sliding controls.

3. Set the Abusive content reporting threshold by positioning the slider control to the number of reports that you want to require before a particular piece of content is submitted to the company administrator for review. You can set a number from 1 to 10.

4. Set the Spam reporting threshold by positioning the slider control to the number of reports that you want to require before a particular piece of content is submitted to the company administrator for review.

You can set a number from 1 to 10.

5. When you have the abuse reporting options set as you want them, click Save changes.

Your abuse reporting options are saved and set, and any content that is reported by your users and meets these criteria is displayed in the Items Pending Review panel, below the configuration options.

Manage Reported Abuses

When users have tagged group activity as spam or abuse the number of times to equal the configured thresholds, the content or feed posts are removed from view and go into a queue for the company administrator to review and decide how to handle, and notifications are sent to the company administrator to let them know there is

inappropriate content requiring their review. To respond to an Abuse Report:

1. Open the Admin Content Administration section.

The reported abuse(s) that users have submitted will appear in the Items Pending Review panel.

Figure 24: Review reported abuses

Each reported piece of content is displayed as it originally appeared in SAP Jam, with the name of the user who posted it, and the date that they posted it. There may also be some details shown of the content, such as

the URLs for hyper-linked text or images. Also, the name of the person who reported the abuse is shown, their comment about why they found it inappropriate if they added a comment, and a statement of how long ago the item was marked as inappropriate.

2. Review the item and click the button for the appropriate response:

○ Click Restore to return the content to its original location and viewable state. ○ Click Delete to remove the content from SAP Jam.

Purge Settings

The Purge Settings feature allows administrators to permanently delete items in all users' trash that are older than a set age.

1. Open the Admin Content Administration section, ensure that Content Administration has been enabled (the button at the top of the page should be labeled "Disable Content Administration"), and click the Purge Settings tab.

The Purge Settings options are displayed.

Figure 25: Purge Settings

2. Select Automatically purge items that have been in the Trash for (configurable) days. to turn trash purging on for all of your company's users.

3. Set the number of days to indicate how long items must be in your company's users' trash before they are automatically purged.

4. Click Submit.

Your SAP Jam instance will perform a daily purge of all items that have been in your company's users' trash cans for longer than the set number of days.

Audit Usage

The Audit Usage feature allows the company administrator to view a single user's complete history of what pages or content (office documents, PDFs, images, videos, blogs, or wikis) that a user has viewed (including other user's profile pages), what comments they have made, what content they have liked, what content that they have uploaded or modified, and what content they have deleted. Audit events contain the user's name, the event type (viewed, added, edited, deleted), and the exact system time when the event occurred. The audit log is not edition specific; it exists in all paid editions.

1. Open the Admin Content Administration section, ensure that Content Administration has been enabled (the button at the top of the page should be labeled "Disable Content Administration"), and click the Usage Auditing tab.

The Usage Auditing options are displayed.

Figure 26: Performing a usage audit

2. Select either User or Content from the top drop-down menu, and type a search string in the adjacent text box. Whether you are performing a usage audit on a user or on a piece of content, you must select the person or content item that you want from the auto-complete drop-down menu for the operation to register the correct object to audit.

3. Select the period that you want the audit to cover from the View drop-down menu. The options are: ○ All Usage ○ Today ○ Last 7 Days ○ Last 14 Days ○ This Month ○ Last 60 Days ○ Custom

4. If you selected Custom in the preceding step, you must select the Start Date and End Date from the calendar selectors.

5. Click Audit Usage.

The audit is prepared and displayed in the panel below the Usage Auditing options.

Figure 27: Viewing a usage audit

6. To download the usage audit, click Download .csv and use your browser's download handling to save the file to your hard drive or to open the .csv file in an associated spreadsheet application.