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The Admin Email Templates page allows you to alter the style of email notifications sent from your SAP Jam instance to SAP Jam users. If it is preferred, you can set separate email templates for internal and external recipients. You can make and save email template changes without affecting the look of your current emails, allowing you to preview those changes, and publish them only when your email template changes are satisfactory.

To modify the email template

1. Access the Admin console [page 11] and select Email Templates from the left navigation sidebar. The Admin Email Templates page is displayed.

Figure 28: The Email Templates page (disabled)

2. Select the Enable custom email template checkbox to activate this feature and to enable you to make email template changes.

A panel is displayed with a pair of tabs and a preview image of the email layout, with two edit boxes.

Figure 29: The Email Templates page (enabled) The initial section presented to you to edit is the background and page.

3. If necessary, click (Edit) beside Background & Page in the preview image of the email, and make any changes that you want to the style settings for the Background & Page Design.

You can set any of the following CSS properties for either the Email Background Style or the Page Background Style: ○ background-color ○ border ○ border-color ○ border-width ○ box-shadow

Note

If you set any CSS options in either of these edit boxes, the default email format will be set to HTML. If you want your SAP Jam emails to be sent in plain text format, you can only have content in the "plain text" edit boxes for the "Page Header", "Page Footer" and email "Footer".

4. Click (Edit) beside Page Header in the preview image of the email, and make any changes that you want in the Page Header HTML or the Page Header Plain Text edit boxes.

Note

If you set any CSS or HTML options in any edit box, the default email format will be HTML. If you want your SAP Jam emails to be sent in plain text format, you can only have content in the "plain text" edit boxes for the "Page Header", "Page Footer" and email "Footer".

5. Similarly, click (Edit) beside any of the follow sections in the preview image: ○ Page Footer

○ Footer

Note

Again, if you set any CSS or HTML options in any edit box, the default email format will be HTML. If you want your SAP Jam emails to be sent in plain text format, you can only have content in the "plain text" edit boxes for the "Page Header", "Page Footer" and email "Footer".

6. When you have the email template changes set as you want, click Update to save them. This will not change the look of your SAP Jam system's emails until you click Publish.

To preview your email template changes

1. To preview your changes, ensure that you have saved them by clicking Update. 2. Once your changes have been saved, click Preview.

A Send Email Template dialog box is displayed.

3. Enter the email addresses of those who you want to preview the revised email template into the text box. Multiple email addresses can be entered by entering them in a comma-separated list.

4. Click Send.

Emails are sent to the specified recipients using your email template revisions.

To revert your email template changes

Once you save the changes that you have made to an email template by clicking Update, a notification panel appears between the Enable custom email template option and the template editing tabs, advising you that "The template is saved, but is not yet published".

● Click Revert to Published Version if you decide to roll back your saved changes. The changes will be reverted, and the published email template settings are restored.

To publish your email template changes

● Once you have reviewed your template changes, and you are ready to use them, click Publish, either below the template editing tabs, or above them.

To configure a different email template for external users

To set a different email template for external users, do the following:

1. Click on the External tab, and deselect the Same settings used for Internal Email Template checkbox.

A preview image of the email layout and editable text boxes will appear in the tab, like those in the Internal tab. 2. Make the changes that you want, just as you did for the Internal template.

3. Save, preview, and publish the changes, just as you did for the Internal template.

4. If you decide to return to using the same email template for email to both internal and external users, select the Same settings used for Internal Email Template checkbox.

The preview image of the email layout and the editable text boxes will disappear in the tab, like those in the Internal tab.

Note

You must click Publish to enable this change back to using the same template for emails from SAP Jam to internal and external users.

To disable the use of email templates

● If you decide that you no longer want to use customized email templates, deselect the Enable custom email template checkbox.

The preview image of the email layout and the editable text boxes will disappear from the page.

Note

You must click Publish to commit to this change back to not using customized email templates.