FM Now & Everywhere
Knowledge, Innovation and Inspiration
28
/ 29 · 09 · 2016
CIFMers is an International professional congress aimed for Facility
Managers. It will be a meeting point for all those professionals who develop
their activity in this sector and who want to learn about the best practices
and solutions used by leading companies world-wide which will be
presented by the end client itself and in their own language.
It will be also a venue for directors who want to know about facility
management and the impact that the Discipline and the FM models could
have in their organizations while learning the best practices in the market.
Sobre CIFMers 2015 / About CIFMers 2015 …
“
Eventos como este ayudan a que los
países de latinoamérica consoliden un
cambio que se produjo en Europa hace
muchos años y que está pasando de
forma muy rápida en la región”
> José Luis Sánchez Concha (CORENET)
“Congratulations on conference. The people
coming to the conference are just thepeople
that we need to hear, from the client’s and
the demand’s side of Facility Management.
Very few conferences in my experience
focus as they should on the demand for FM.
It’s also good to use the new technologies.
CIFMers has been brave in doing so, getting
people involved with the conference even if
they can’t be here in Spain with us”
> Keith Alexander (Salford University)
“It’s been a wonderful conference and it’s been
really exciting to meet people form all around
the world and get the perspective of other
cultures and other ways of seeing FM.”
> Jakob Moltsen (NKT)
“I think it’s a great
conference. I’m really
impressed by the
organization and also it’s
very chic and modern, using
technology in the right way”
> Peter Ankerstjerne (ISS)
“Considero fantástico que se pueda
brindar esta instancia de encuentro
entre quienes participamos de la
industria, que permite dar a conocer
lo que hacemos, tanto a nuestras
empresas como a la comunidad”
> Eduardo Brito (Scotiabank)
“Me parece una oportunidad
extraordinaria para escuchar
casos de éxito de reconocidos
profesionales a nivel mundial.”>
Pedro García (Neinver)
“Me parece interesantísimo ver a
tantos profesionales de tan altísimo
nivel y descubrir cómo los entornos en
los que trabajamos son clave para la
productividad y para el desarrollo
económico de cualquier empresa”
Programa streaming / Streaming program
Welcome Coffee
Lunch - Networking
Coffee Break - Networking
· Martín López Sampedro - OFITA · Director Comercial
“More than one”
El uso que se le da al espacio de trabajo han cambiado significativamente en los últimos años. Según el estudio “More than one”, de Ofita, pasamos el 60% de nuestra jornada laboral reunidos o colaborando con otros, y el 40% de los puestos operativos están vacíos a cualquier hora del día, debido al trabajo remoto, la flexibilidad y el auge del trabajo colaborativo
· Rosa Esteban - IBM · Real Estate and Operations director / Luis Morejón - CBRE · Senior Managing Director
“The Secret of a successful Relationship”
· Jordi Cochs - ISS Facility Services · Director General IFS
“The Future Services”
Si bien es cierto que la tecnología y los procesos jugarán un papel muy importante en el futuro de los servicios generales, son las personas las que tienen mayor capacidad de transformar nuestro sector. Aunque cada vez están más capacitados y formados, será su actitud y la multidisciplina lo que marcará la diferencia en la prestación de los servicios generales.
· UPM en colaboración con Instituto FMHOUSE
“Integración de competencias y servicios de Facility Management en las empresas”
A través de este estudio, en el que se han encuestado a más de 400 empresas, conoceremos cuál es el grado de integración de las distintas competencias y servicios operativos de FM en las empresas que operan en España.
Welcome Cocktail - Networking
Universities Forum
FM Associations Gathering
(only for FM Associations representatives)
· Eduardo Ranz -
DENTIX
· Director de compras indirectas
“
La integración de compras en la relación con los proveedores y facilities management”
La integración entre FM y compras como palanca de innovación y desarrollo de proveedores en el camino hacía el posicionamiento estratégico de ambas funciones con el foco en la promesa al cliente interno, mediante una actitud de liderazgo y compromiso con los retos futuros en las empresas para ambas funciones
· José Luís Casero -
ARHOE ·
Presidente
“¿Productividad VS Conciliación en España?”
¿Queremos ser productivos?. ¿Por qué seguimos haciendo las cosas de la misma manera que nos lleva a situaciones no deseadas en la empresa y en nuestra vida?
· Borja Fernández - IBERDROLA
·
Head of Facility Services and Building Operations
“La realidad del modelo de Facility Management Global”
Un caso práctico de la empresa española y como gestiona sus Facilities desde una perspectiva y normativa global del departamento de FM pero respetando las necesidades e idiosincrasia locales de cada país en el que está presente
· Moderator: Vicente Redondo – IFMA ESPAÑA
·
Presidente
14:00-15:00
15:00-17:00
17:00-17:30
17:30-19:00
19:00
10:30-11:00
11:00-13:00
28.
09
.2
01
6
ES EN EN EN13:00-15:00
ES ENPrograma streaming / Streaming program
29
.0
9.2
01
6
Key Note Speaker: Pekka Matvejeff - EUROFM
·
Member of the Board
“FM - a life time experience”
My story is also about the different voices in the FM community. It is challenging to hear all voices. Because of that the voice of the End User is in danger to get blurred. I have learned that sharing your experiences also helps in hearing all those voices. Let´s share our stories and learn from them. Sharing is learning!
9:00-9:30
· Gemma González - KONNECTARE · Socia Directora
“Las organizaciones del siglo XXI”
Hablaremos del momento en el que se encuentran las organizaciones y que hacen éstas para afrontar no solo la
revolución tecnológica sino la entrada en sus oficinas de los millennials, analizando las competencias necesarias para
abordar estos cambios
· Julie Kortens - BIFM · Chair
“Ditch the carrot and stick. Nurture your relationships to get the best results”
Julie will provide a stimulating personal insight into the way contractual relationships have developed over recent years and how strong leadership, collaboration and the empowerment of our teams, leads to improved staff engagement and company performance
· Marta Sevila - XEROX · Workplace, Purchasing & Quality Manager
“Xerox, creando Ecosistemas”
Se explicará cómo el departamento de FM/Compras de Xerox ha integrado otras funciones a través de las cuales se
contribuye a crear un gran entorno de trabajo y a impulsar uno de sus mayores valores: “Valorar a sus empleados”
· Moderator: Lorena Espada - FMHOUSE · Directora internacional operaciones
9:30-11:00
Coffee Break - Networking
11:00-11:30
· Mike Viskovich - SERVICES KEYSIGHT · Vicepresidente global deWorkPlace
“Enhancing the Employee Experience while transforming FM and launching a new Enterprise”
Our focus on the Employee Experience. We have used our Workscape program and a unique Archetype study to build a strategy to further improve the employee experience across the Enterprise. Furthermore we setup the company to attract the next wave of software and Electronic Measurement talent
· David Martínez - FMHOUSE Institute · Director
“Human Centric Model Design in Facility Management”
When buildings perform, assets are functional, space is rationally used but people are not able to work properly, the whole FM model collapses. The presentation will show the importance of Human Centric Design and outlines key elements to take into consideration within the FM strategy design
· James Monighan - SMARTTHINGS · Former Managing Director (Europe)
“Working at home or living at the office”
Insights into how our lives are being transformed at home and at work through new connected technologies. A discussion and interpretation of key trends, challenges and a glimpse into the future
· Moderator: Duncan Waddell – GLOBAL FM · Chairman
11:30-13:30
ES ENPrograma streaming / Streaming program
29
.0
9.2
01
6
Coffee Break - Networking
16:30-17:00
· Peter Baumann - SAP · Global FM Head of Projects EMEA
“Office Design with the people for the people”
SAP as a technology leader wants to make sure the most precious asset, the employee, feels well at work. This is why Global Facility Management @SAP takes a people centric approach when it comes to office and environmental planning.
We show this approach in the example of the Prague Project.
· Bas van Rijn - THE EDGE · Facility Manager
“Living FM at the Edge: the most technologically advanced building in the world”
A day to day view from the Facility Manager of the most technologically advanced building in the world and how it is to work and manage such a space. Pros and cons and what needs to be thought of beforehand from the Facility Management perspective
· Edward Ehlers - LINKEDIN FM GROUP · Administrator of FM Group International
“Please Add Me to Your Network: Facilities Management and Social Media”
Thoughts on the impact social media has had on my facilities management experience· Moderator: Ron van der Weerd - EUROFM · Chairman
Lunch- Networking
13:30-14:30
· Richard Keane / Liam Roe – CUMMINS · Global Operation Director / Global Energy Project Leader
“Environmental Sustainability at Cummins”
Overview of the Environmental Sustainability goals at Cummins and discuss how we built an Environmental Champion program and supported it through our Action Committee for Environmental Sustainability (ACES) along with our Environmental Management team.
· Matthias Rudolph - ABK at Stuttgart · Chair Building Technology
“Maximizing space use intensity by >Spacesharing<”
In a new evolving collaborative society, housing or office space is a multiplying cost or even sometimes a luxury. This real-life experiment research Project exemplifies how space resources in growing urban regions can be used more effectively beyond typical time and use patterns using a typical office space set-up
· Moderator: Susanna Caravatti - Felchlin - UNIVERSITY HOSPITAL ZURICH · Head of FM planning and construction
15:15-16:30
17:00-18:30
FM Games Award & Most voted collaborative Wall projects & closing notes
18:30-19:00
ES EN
ES EN
ATM: Ask the Millennials
14:30-15:15
ES ENClosure Party - Networking
19:00
Programa presencial / Presential program
ATM
Ask the Millennials
Collaborative Wall
Pregunte a los Millennials en un
entorno profesional
Ask the Millennials in a professional
environment
Competición entre alumnos
internacional
Competition among international
students
En CIFMers puede hacer realidad
su proyecto
CIFMers can make your project
come true
Gra n experiencia para poner en práctica lo aprendido en uni versidades y Master Class.
Ac tividades enfocadas en la promoción y desarrollo del F a cilty Management
Great experience to put in practice the knowledge learnt at the universities and the Master Class
Activities focused on the promotion and enhancement of Facility Management
P re gunte a la nueva generación de Facility Managers en el propio congreso y sepa de primera mano sus opiniones,
c omentarios…
Ask questions to the new generation of Facility Managers at the congress and understand their views, comments ...
Po drá proponer su proyecto y buscar un partner dentro del congreso para desarrollarlo
You could propose your project and find a partner to develop it
Ejercicios durante 2 días en las mayo res compañias
Exercises during 2 days with the
biggest companies
Mas ter Class con contenido específico de FM
Ma ster Class
in FM specific content
Acceso a CI FMers, Congreso Internacional de Facility Managers
Access to CIFMers, International
Congress for Facility Management
Premio: Pas e gratis para EMFC 2017
Prize: Free pass for EFMC 2017
Esponsorizado por
Pekka Matvejeff
Chairman ENG of EuroFM
“FM – a life time experience”
My story is also about the different voices in the FM community. It is challenging to hear all voices. Because of that the voice of the End User is in danger to get blurred. I have learned that sharing your experiences also helps in hearing all those voices. Let´s share our stories and learn from them. Sharing is learning!
Over 35 years of versatile working experience in service industry and public organizations ranging from hotel- and restaurant management to passenger-shipping and even to municipalities and NGO´s offers me a good platform to broad and innovative perspectives to the university-business life interface.
I have coached hundreds of Finnish and international bachelor- and master´s level students to enter managerial and expert positions in business and public enterprises. Since 2010 I have been working as Senior Lecturer specialized in Facility Management at Laurea University of Applied Sciences in Espoo, Finland. At the moment I hold the position of Development Manager at Laurea being in charge of Business Management Degree Programs and a team of 25 lecturers.
I am Member of the Board in European Facility Management Network (EuroFM) and Chairman of the Education Network Group in EuroFM. I have acted as Member of the Board of Finnish Facility Management Association (FIFMA) since 2012. These networks are “opportunity platforms” for me to act as an advisor and matchmaker for universities to establish multi-disciplinary development and research projects as well as to bring organizations together to form partnerships adding value to their business.
29.09.2016 – 9:00-9:30
KEYNOTE
SPEAKER
FM EN ESPAÑA / FM IN SPAIN
Ranz, Eduardo
Director compras indirectas /
Purchasing Director
“La integración de compras en la relación con los
proveedores y facilities management”
La integración entre FM y compras como palanca de innovación y desarrollo de proveedores en el camino hacía el posicionamiento estratégico de ambas funciones con el foco en la promesa al cliente interno, mediante una actitud de liderazgo y compromiso con los retos futuros en las empresas para ambas funciones.
Corporative purchasing director for EMEA and LATAM, with more than 15 years of leading retail projects and two as purchasing executive of the health sector.
Business Administration / Master in Business Management and Marketing CESMA
Master in Business Management and Marketing, Sales
V icente Redondo Presidente
21 years experienced executive, worked for different multinationals of services (Real Estate, Auditory) and industrial (Automotive) sectors. 16 years of experience in Real Estate and FM business, managing the EMEA portfolio for various multinational clients on the Consumer Goods and IT sectors, and leading the FM business.. Expert in defining and implementing projects of restructure and change.
Experience and proven results in strategic and managerial positions, business development, finance and operations.
“¿Productividad vs conciliación en España?”
¿Queremos ser productivos?. ¿Por qué seguimos haciendo las cosas de la misma manera que nos lleva a situaciones no destaeadas en la empresa y en nuestra vida?.
Jose Luis is a lawyer since 1992. He has developed his professional activities in both the public sector of Madrid (as director of Business Promotion services, general director of economical and industrial promotion, and manager of the economical
development agency in Madrid) as well as the private sector in the Young Entrepreneurs Association or manager of the Global Strategies Consulting Group, an entity specialized in advising presidents of business groups such as Inditex amongst others.
Since 2006, he is the managing director of Tempo Group Consultants and Advisors. President of the Association for the Rationalization of Working Hours in Spain, and also a partner in various professional associations.
Casero, Jose Luis
Presidente
“La realidad del modelo de Facility Management
Global”
Un caso práctico de la empresa española y como gestiona sus Facilities desde una perspectiva y normativa global del departamento de FM pero respetando las necesidades e idiosincrasia locales de cada país en el que está presente.
Focused in analyze and Manage opportunities and best-practices across the Iberdrola Group building portfolio, in order to comply with the highest standards and efficiencies for the Company and its employees He studied at the Universidad de Deusto.
Ingeniería, Organización Industrial
As Head of Facility Services and Building Operations he manages and coordinate worldwide building operations teams to support the core business areas of the Company, he defines and align the most efficcient service strategy for each country and each situation and he identifies each Business requirements and needs, to be able to provide the best solution to support their day to day work.
Fernández, Borja
Head of Facility Services and
Building Operations
“Ditch the carrot and stick. Nurture your
relationships to get the best results”
Julie will provide a stimulating personal insight into the way contractual relationships have developed over recent years and how strong leadership, collaboration and the empowerment of our teams, leads to improved staff engagement and company performance
Portfolio of responsibilities has included: Facilities Management and Corporate Real Estate;
refurbishment, CAPEX projects and space planning; Internal Communications, the indirect procurement function; business continuity; corporate responsibility; archives & document management and the corporate insurance portfolio. Julie’s an inspirational and well respected coach, trainer and facilitator. After a successful career in strategic HR & FM, where she managed multi-million pound contracts and managed major refurbishment projects, she recently left the corporate world to focus on people development, team building and cultural change. Julie was FM of the year in 2010 and Women in the City Woman of
Achievement (FM) in 2011.
Kortens , Julie
Chair
MUJERES EN FM / WOMAN IN FM
29.09.2016 – 9:30-11:00
Es pada, Lorena
Directora internacional de operaciones & Responsable del Foro de Mujeres FM
Senior Facility and Real Estate professional with extensive experience in Retail and Telco industry supporting EMEA operational, sales and R&D facilities. She has a proven track record in delivery of international strategic real estate and facilities activities including: global portfolio management, office optimization and consolidation, integrated workspace design, mergers and acquisitions projects, contract procurement negotiation and management. Currently holds a position as International Operations Director for the FM strategic consulting company FMHOUSE. Member of the Board of Directors of the International Facilities Management Association in Spain (IFMA) & collaborating teacher for the UPM Masters degree in Facility Management, specializing in Mobility Plans and Change Management.
Sevilla, Marta
Workplace, Purchasing &
Quality Manager
“Xerox, creando Ecosistemas”
Se explicará cómo el departamento de FM/Compras de Xerox ha integrado otras funciones a través de las cuales se contribuye a crear un gran entorno de trabajo y a impulsar uno de sus mayores valores: “Valorar a sus empleados”.
She has developed her entire career at Xerox. Her professional career began in te world of sales and marketing, and she got the opportunity to be in training in departments such as Customer Services and Human Resource Management. Currently, she holds the position of chief Workplace and purchasing, and her function also includes the Head of Quality and Environment, Health and Safety and Social Corporate Responsiblity. Since she is responsable for the Facilities and Real Estate at Xerox Spain, she has reorganized all the sites the company has in the country and generated more profit for the sites. Furthermore, she has created a better experiences for both employees and customers.
González, Gemma
CEO
“Las organizaciones del siglo XXI”
Estamos inmersos en una revolución tecnológica exponencial que está obligando a las organizaciones a repensar sus estructuras organizativas, sus modelos de negocio y sus propuestas de valor. Las empresas que sobrevivan serán aquellas capaces de desarrollar su inteligencia colectiva y su capacidad de aprendizaje.
Specialized in Neurology Leadership and in digital transformation.
More than 19 years of experience in management and board positions in companies in the
Telecommunications sector. (Digital, Airtel, Ono) More than 4 years working as Senior Consultant at Great Place to Work Institute teaching Profesora en Aliter, International Business School and the Woman program and leader and in the Neuroliderazgo program. Partner teacher at La Salle IGS (International Graduate School)
BLOQUE 1/ BLOCK 1
29.09.2016 – 11:30-13:30
Viskovich, Mike
Vice president RE & Workplace
Solutions at Keysight
Technologies
“Enhancing the Employee Experience while
transforming FM and launching a new
Enterprise”
Our focus on the Employee Experience. We have used our Workscape program and a unique Archetype study to build a strategy to further improve the employee experience across the Enterprise.
Furthermore we setup the company to attract the next wave of software and Electronic Measurement talent. Proven international leader with 18 years of progressive management experience in a broad set of functional areas. Track record of integrity, collaboration with stakeholders, while balancing strong financial and operational results. Demonstrated creativity and innovation in all regions of the world.
“Human Centric Model Design in Facility
Management”
When buildings perform, assets are functional, space is rationally used but people are not able to work properly, the whole FM model collapses. The presentation will show the importance of Human Centric Design and outlines key elements to take into consideration within the FM strategy design.
David is the Global Director of FMHOUSE, an international consultancy and training company in Facility Management. He is a consultant, trainer, researcher and speaker with over 18 years of experience at a national and international level in the field of Facility Management. He is a certified expert in the European Normalization Process in FM and in the ISO processes regarding Asset and Facility Management. As Director of CIFMers he works to make FM better understood and its professionals better recognized in their organizations.
He is an Industrial Engineer and holds a Master’s degree and a PhD from IESD in England and a PGD from IESE.
Martinez , David
Managing director
“Working at home or living at the office”
Insights into how our lives are being transformed at home and at work through new connected
technologies. A discussion and interpretation of key trends, challenges and a glimpse into the future. James has over 20 years’ experience building "connected" products, platforms and services in both the consumer & business sectors for high change telecoms, technology and retail companies ranging from start-ups to blue chip organisations.
He currently provides interim and advisory expertise for technology based businesses, focusing on building, developing and transforming their organisations to provide customers with great digital experiences, sustained innovation and profitable growth. Previous leadership roles have included market leading brands such as SmartThings (Samsung), British Gas Connected Homes (Hive), Telefonica O2 and The Carphone Warehouse.
Monighan, James
Former Managing director
(Europe)
W addell, Duncan
Chairman
Duncan is an innovative strategic thinker and change manager, with a creative approach to business problem solving. As Managing Director of FM Intelligence, an international advisory organisation, Duncan is one of Australia’s leading authorities in the profession and practice of Facilities, Asset and Property Management and has in excess of over 40 years’ experience.
BLOQUE 2/ BLOCK 2
29.09.2016 – 14:30-16:30
Caravatti-Felchlin, Susanna
Head of Facility Management planning and construction
Working with the University Hospital Zurich; since 2012 she has been the Head of Facility Management Planning and Construction. Ms. Caravatti is actively involved in Switzerland’s professional association network. She was a board member at national level with fmpro and on an international level with EuroFM. From early 2014 she has been the Chairwoman of IFMA Switzerland. She originally studied Business
Administration in FM, then attained a Rochester Executive MBA from the University of Nyenrode (NL) and has subsequently been awarded a Master of Science in Real Estate qualification by the Center for Urban & Real Estate Management in Zurich (CUREM). She is also a member of the Royal Institution of Chartered Surveyors (RICS).
“Environmental Sustainability at Cummins”
Discuss how we built an Environmental Champion program and supported it through our Action Committee for Environmental Sustainability (ACES) along with our Environmental Management team. Maintenance/facilties and Project management in mulitnational companies over the past 30 years. MSc in Manufacturing Management and BSc Electrical engineering. Development of Energy reduction programme
“Maximizing space use intensity by
>Spacesharing<“
In a new evolving collaborative society, housing or office space is a multiplying cost or even sometimes a luxury. This real-life experiment research Project exemplifies how space resources in growing urban regions can be used more effectively beyond typical time and use patterns using a typical office space set-up. Matthias, trained as a mechanical engineer in Germany and the US, is a specialist in Climate Engineering within the built environment. Within his profesional carree at Transsolar he has developed climate and energy concepts on various scales worldwide, from low-tech schools to high-tech office buildings and urban districts with the goal to design climate responsive, high confort buildings with a low ecological impact. In 2012 he accepted the chair of Building Technology at the Architecture School of the State Academy of Arts and Design, Stuttgar, where he leads the research group >Spacesharing<
Rudolph , Matthias
Chair of Building Technology
“Environmental Sustainability at Cummins”
Discuss how we built an Environmental Champion program and supported it through our Action Committee for Environmental Sustainability (ACES) along with our Environmental Management team. ISO 50001 & SEP Implementation & auditing experience. Worked as an intern through university at Cummins and completed a graduate role in june 2016 as part of the environment team.
BA (Hons) Business Studies. ISO 50001 & CP EnMS Lead Auditor. 6Sigma Green Belt Certified
Roe , Liam
Global Energy Project Leader
Keane, Richard
BLOQUE 3/ BLOCK 3
29.09.2016 – 17:00-19:00
Baumann, Peter
Global Facility Management
Head of Projects EMEA
“Office Design with the people for the people”
SAP as a technology leader wants to make sure the most precious asset, the employee, feels well at work. This is why Global Facility Management @SAP takes a people centric approach when it comes to office and environmental planning.
We show this approach in the example of the Prague Project.
Peter is based in Regensdorf, Switzerland, the Head Sales office of SAP Switzerland with approx. 500loyees. He started with SAP in 2000 as a Facility Service Associate.
In 2007 he started with his first Project in Switzerland. In Lausanne, in the French part of the country he has installed the new Office for the Field Service operations. After that he was doing more and more projects and became a member of the EMEA leadership team in 2011.Most of his technical knowhow is self-educated. He is a self-made men which is able to adapt fast to any new situation.
“Please Add Me to Your Network: Facilities
Management and Social Media”
Thoughts on the impact social media has had on my facilities management experience
Certified Facilities Manager equipped with 24 years of progressively responsible experience directing operations, facilities management, and logistics functions for a global facilities management provider, a global energy company, a major defense contractor and
the military. Held the rank of Major in the United States Army and a government security clearance.
Named JLL 2011 Integrated Facilities Management Manager of the Year.
BA, Political Science Business Adminstration
Certificate, Facilities Management
Ehlers, Edward
Group Owner, Facilities
Management Group on LinkeIn
van der Weerd, Ron
Chairman EuroFM
Ron was Dean of the School of Facility Management of the Hanze University for Applied Sciences Groningen, the Netherlands (1200 students, 90 employees) for eight years and is now Program manager Real Estate and Campus development. Ron studied physical therapy, business administration, economics and laws and gained a bachelor degree in PT, BA and master degrees in Economics and Laws. Since 2007 he is active in the FM world, first in the educational and research aspects of \FM and nowadays practicing FM in developing the campus of the Hanze University (2800 staff members and 27.000 students), is member of IFMA, EuroFM, FMN, past chair of LOOFD and since January 2012 chairman of EuroFM, the European Facility Management Network Organization.
Van Rijn, Bas
Facility Manager at The Edge
“Living FM at the Edge: the most technologically
advanced building in the world”
A day to day view from the Facility Manager of the most technologically advanced building in the world and how it is to work and manage such a space. Pros and cons and what needs to be thought of beforehand from the Facility Management perspective.
