sistemas universitarios modernos: diversidad y calidad institucional
3. la calidad en el sistema universitario chileno
There are various programmes of study at ISCED Level 4. These relate to a number of sectors and subsectors namely Kitchen and Restaurant, Hotel Operations, Wellness, Events and Guiding, Airport Employees, Shipping and Transport. All programmes of study are of a 2-year duration leading to a Vocational Training Diploma.
ISCED Level Programme of Study Qualification Duration ProviderTraining
Kitchen & Restaurant 4 Cook Technician Vocational Training Diploma 2 years,
full-time I.E.K. – O.E.E.K.
4 Patisserie- Confectionery Technician 4 Bar Tender 4 Catering Systems Specialist
Hotel operations / Front office / Wellness
4 Hotel Services & Supplies Specialist Vocational Training Diploma 2 years, full-time I.E.K. – O.E.E.K. I.E.K. – O.T.E.K. 4 Hotel Animation Specialist I.E.K. – O.E.E.K. 4 Reception & Hospitality Specialist I.E.K. – O.E.E.K. 4 Spa-Therapy Specialist I.E.K. – O.E.E.K. 4 Thalassotherapy Specialist I.E.K. – O.E.E.K.
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ISCED Level Programme of Study Qualification Duration ProviderTraining
Events & Guiding 4 Tourist Events Administration Specialist Vocational Training Diploma 2 years,
full-time I.E.K. – O.E.E.K.
4 Recreation Areas
& National Parks Guide 4 Tour Leader 4 Tourist-Open Air Activity Specialist 4 Mountain Guide Other 4 Airport Employee Vocational Training Diploma 2 years,
full-time I.E.K. – O.E.E.K.
4 Tourist Office Employee 4 Taxi Driver 4 Flight Supervisor 4 Shipping Specialist 4 Cargo-Air Transport Technician 4 Air flight Specialist
At ISCED Level 4, the Curriculum is designed so as to provide students with the necessary skills and theoretical background to perform related tasks and meet certain requirements. Each programme of study includes laboratory work as well as scheduled visits to tourist places helping students gain experience in the specified field. Consequently, training is provided on a theoretical and on a practical basis.
Kitchen and Restaurant
Job specific competences relating to kitchen and restaurant-related programmes of study include:
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Greece
Cook Technician (ISCED Level 4) Job Specific Competences
∞ Culinary Art ∞ Patisserie
∞ Elements of Restaurant Management ∞ Stock & Food Knowledge
∞ Elements of Technical Installations ∞ Tourist Legislation
∞ Labour/Commercial Law ∞ Civics/Human Relations
∞ Stockroom Organisation and Operation ∞ Cost Accounting
∞ Inspection Principles ∞ Hotel Management
Bar Tender (ISCED Level 4) Job Specific Competences ∞ Elements of Sociology
∞ Personal and Group Psychology ∞ Legal Framework of Bar Operation ∞ Animation
∞ Oenology
∞ Communication Techniques
Catering Systems Specialist (ISCED Level 4) Job Specific Competences
∞ Elements of Food Science
∞ Elements of Biochemistry and Diet ∞ Computerisation
∞ Catering Organisation – Cooking, Restaurant Management, Patisserie - Menu ∞ Micro & Macro-Economy
∞ Business Administration ∞ Marketing Services ∞ Accountancy ∞ Commercial Environment ∞ Systematic Gastronomy ∞ Communication (Advertising/PR) ∞ Systematic Catering
Generic skills applicable to the above mentioned programmes of study include:
Ø Hygiene-Safety
Ø Legislations relating to Food Hygiene Ø Practical Arithmetic
Ø Languages (French, English) Ø Computing
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Hotel Operations
The following are the job specific and generic competences pertaining to programmes of study in the area of Hotel Operations:
Hotel Services & Supplies Specialist (ISCED Level 4)
Job Specific Competences Generic Competences
∞ Tourism
∞ Hotel Organisation & Operation ∞ Hotel Enterprises Finance ∞ Hotel Enterprises Accountancy ∞ Hotel Management
∞ Kitchen Organisation & Operation ∞ Food Science - Menu
∞ Restaurant Organisation & Operation ∞ Bar-Oenology
∞ Computer Hotel Applications
∞ Finance Principles ∞ Hygiene
∞ Languages: German, English ∞ Computing
Hotel Animation Specialist (ISCED Level 4)
Types of Animators Generic & Interpersonal Skills
∞ The duty of an animator as a member of a team, is to give ‘life’ to the entertainment programme of the holiday resort
∞ An animation team usually consists of a sport animator, gymnastic animator, dance and choreographic animator, all round animator, children animator and chief animator
∞ Sociable skills ∞ Team working skills
∞ Fluency in more than one international language
∞ Public relations ∞ Organisational skills
∞ Has a cheerful and pleasant appearance ∞ Has an open character
∞ Enthusiasm for work
∞ Likes to do sports, play games, even with kids
Reception and Hospitality Specialist (ISCED Level 4)
Job Specific Competences Generic Competences
∞ Hotel Marketing
∞ Reception Organisation and Operation ∞ Hotel Organisation and Operation ∞ Environmental Management of Hotel
Enterprises
∞ Computing
∞ Hotel Hygiene and Security Regulations ∞ English Tourism Terminology
∞ German
Wellness
Programmes of study are also available in the fields of spa therapy and thalassotherapy. Thalassotherapy and Spa tourism have become an alternative form of tourism in Greece. In fact, a great number of luxurious hotel units throughout Greece feature most contemporary thalassotherapy and spa centres, with excellent equipment and well-trained personnel. Greece’s coastal climate contributes to the creation of an ideal environment for the application of thalassotherapy and spa treatment programs, making it a unique destination for spa and wellness tourism, therapeutic tourism and health tourism in general.
Greece
Spa-Therapy & Thalasso-Therapy Specialist (ISCED Level 4) Subject taught:
∞ Natural Resources ∞ Geothermic-Tectonics ∞ Volcanology
∞ Chemistry of Thermomineral Drinkable Waters
∞ Utilization and Protection of Thermal Springs ∞ Environment and Quality of Life
∞ Alternative Kinds of Tourism
∞ Pharmacological Properties of Medicinal Waters and Their Products
∞ German Terminology ∞ English Terminology ∞ First-Aid
Events and Guiding
The following are the related job-specific competences: Tourism Events Administration Specialist (ISCED Level 4)
Job Specific Competences:
∞ European Civilisation & Tradition
∞ Principles & Practices of European Tourism ∞ Recreation-Athletics
∞ Tourist Legislation ∞ Principles of Economics ∞ Leisure Activities & Events ∞ Marketing Principles ∞ Travel Geography
∞ Client Rights & Obligations ∞ Tourist Events Management ∞ Manpower Administration ∞ Financial Planning & TQC ∞ Policy of Tourism Development ∞ Tourist Agencies
∞ Contemporary Forms of Tourism
Tour Leader (ISCED Level 4)
Job Specific Competences: ∞ Communication Technique ∞ Entrepreneurship
∞ Tourism Principles ∞ Tourism Geography
∞ Organisation and Operation of Tourist Agencies ∞ Organisational Structure of Hotel Units
∞ Elements of Religion Science ∞ Tourist Law
∞ Types of Travel Transport ∞ Use of Travel Guides ∞ Reservation Systems
∞ Information and Communication Methodology ∞ Package Tour Planning & Promotion
∞ Client Services/Sales Techniques ∞ Animation
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Recreation Areas and National Park Guide (Level 4)
Job Specific Competences: ∞ Forest Botanics ∞ Forest Diseases ∞ Forest Legislation
∞ Forestry - Forest Ecology, Special Purpose Forestry ∞ Biology - Ecology of Wild Animals and Birds ∞ Forest Protected Areas
∞ National Parks - Management, Computing, Forest Fire Control ∞ Physical Education - Shooting
Generic competencies relating to Events and Guiding include: Ø Languages (especially French and English)
Ø Computer skills Ø Hygiene Ø First Aid Ø Public Relations
Other programmes of study offered at ISCED Level 4 include: Taxi Driver (Level 4)
Subjects taught:
∞ Elements of Transport Law and Highway Code
∞ Mechanic Structure of a Car ∞ Preparation and Secure Driving ∞ Environment Protection/Energy Saving ∞ Geography/Road Maps/City Guides ∞ Organisation & Administration of a Taxi
Enterprise ∞ Road Security
∞ Use of PC/IT and Communication Systems in Transport
∞ Tourism Geography
∞ Elements of Traffic Organisation ∞ Social Behaviour/Profession Psychology ∞ History/Civilisation of Greece
∞ First Aid ∞ English
Flight Supervisor (Level 4)
Subjects taught:
∞ Civil Aviation Laws and Regulations
∞ Characteristics of Public Transport Aircrafts ∞ Air Traffic Regulations
∞ Meteorology ∞ Air Navigation ∞ VOR ∞ Flight Planning ∞ Telecommunications ∞ English ∞ Computing
Shipping Specialist (Level 4)
Subjects taught:
∞ Technique of Shipping Operations ∞ International Commercial Relations ∞ Marine Environment Protection ∞ Legal Principles
∞ Fuel Technology
∞ Shipping Economy and Policy ∞ Naval Law
∞ Passenger Shipping
∞ Chartering - Transactions, Shipping Companies Organisation & Admin ∞ Marine Law
∞ Shipping Insurance ∞ Shipping Accountancy
∞ Office Organisation - Depot Organisation ∞ File Management
∞ English & French ∞ Telex-Computing
Greece
Airline Specialist (Level 4)
Subjects taught:
∞ Tourism and Air Transport Industry ∞ Travel Geography
∞ Planning and Operation of Tourist Agency and Air Company
∞ Tourist and Air Marketing
∞ Air-Law and International Relationships ∞ Cargo-Transport
∞ Reservation System - CRS
∞ Tourist Services
∞ Total Quality Air Management
∞ Business English and Tourism Terminology ∞ French
∞ Leadership skills ∞ Selling Skills ∞ Financial Skills
∞ Accountancy Principles
Airport Employee (Level 4)
Subjects taught:
∞ Airport/Aircraft Service
∞ Client Communication and Service ∞ Air Transport of Dangerous Materials ∞ Air Law (Local and International) ∞ Airports and Environment ∞ Aircraft Loading and Trimming ∞ Airport/Passenger Service
∞ Airport Protection Measures Against Wrongful Acts
∞ Airport Security Rules ∞ Cargo Transport ∞ Reservation System/CRS ∞ Airfreight
∞ English (and airport terminology) ∞ Information Technology
∞ Communication and Entrepreneurship
Tourist Office Employee (Level 4)
Subjects taught:
∞ Tourist Office Organisation ∞ International Transport Relations
∞ International Tourist Geography and Travel Guides
∞ History of Greek Civilization ∞ Environmental Policy
∞ Elements of Commercial Law ∞ Tourism Marketing and Selling
∞ Elements of Tourism Legislation ∞ Communication Skills
∞ Accounting (Basic Principles) ∞ Languages: English, German, French ∞ Information Technology
∞ Word processing ∞ Spreadsheets
∞ Basic Principles of EU Tourism