[PDF] Top 20 Customer Relationship Management in the SMEs of Bogota city
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Customer Relationship Management in the SMEs of Bogota city
... recognize the importance of the relationship with the customers because they are the principal asset of the ...this relationship because customers are ... See full document
58
Adopting knowledge discovery in databases for customer relationship management in egyptian public banks
... integrated the idea that adopting a new technology like KDD is similar to or the same as any other kind of investment under uncertainty and therefore can be analyzed and measured ...[5]. The ... See full document
8
Propuesta de un sistema Customer Relationship Management para el Recinto Ferial Macají
... a Customer Relationship Management System (CRM) for the Macají Fairgrounds” in Riobamba, which aims to provide a CRM implementation plan, focused on a correct management ... See full document
171
Nonparametric decision tree: The impact of ISO 9000 on certified and non certified companies
... without the quality certification. In this sense, Youngdahl and Kellogg (1997), examined the relationship between customer service, quality assurance, satisfaction and effort – all this ... See full document
12
Propuesta de Estrategias de Marketing Relacional con aplicación en Customer Relationship Management (CRM), para el posicionamiento de la Empresa Farotex de la ciudad de Riobamba, periodo 2016 2017
... “Proposal of relational marketing strategies with the application Customer Relationship Management (CRM)”, for the positioning of FAROTEX Company in Riobamba ... See full document
109
Organizational antecedents to designing a comprehensive complaint management system
... behave in each situation, the organic approach relies on providing shared values that can guide their behaviour so that it is consistent with these values and with the organization’s objectives ... See full document
42
Revisiting the relationship between family management and firm performance in SMEs: the mediating effects of the use of management control systems and the achievement of technological innovation
... En conjunto, estos hallazgos revelan que las empresas familiares administradas por profesionales externos, donde se implementan más SCG y se generan mayores innovaciones tecnológicas, [r] ... See full document
10
Master Plan Contribution Evaluation in the construction of urban resilience and sustainability in the city of Bogota
... after the detailed analysis described throw this paper and despite the positive outcomes exposed by the methodolo- gy, the Master Plan of Bogota, shows a fragile contribution ... See full document
6
Customer relationship management in Valencian Community
... dividing in four parts. The first one is about the basic information, we can get information like who’s making the questionnaire and personal information, job related with the hotel, ... See full document
24
A review of the customer lifetime value as a customer profitability measure in the context of customer relationship management
... are relationship initiation, maintenance and termination, which are further divided into sub ...dimensions. The performance of CRM activities critically depends on situational factors that influence ... See full document
19
La estrategia de customer relationship management y la fidelización de los clientes en k’dosh store huánuco
... realized in the city of Huanuco (Peru), in order to determine the relationship and the degree of correlation between the strategy of ... See full document
86
C.R.M. (customer relationship management) orientado a la web, para la gestión administrativa de los cursos de formación y profesionalización para la escuela de ingeniería militar “ gral . Guillermo Rodríguez Lara” acantonada en Santo Domingo
... boletín in formativo en el tablón de anuncios en el lugar , lo cual trae como conse cuencia que los curso s no sean conocidos a tiempo por parte del personal intere sado en lo s mismo ... See full document
117
Sistema informático customer relationship management CRM para la autogestión de Imbauto Tulcán
... Con el sistema se pretende realizar una mejor estrategia de negocios centrada en el cliente, partiendo desde el momento en el que el comprador ingresa al concesionario, y [r] ... See full document
110
Creación de un modelo de Customer Relationship Management (CRM) para una compañía americana de fondos de jubilación, en el Distrito Metropolitano de Quito
... Las bondades que brinda a las organizaciones la aplicación de un modelo de Customer Relationship Management, aun no son conocidas, mucho menos explotadas, es así el caso d[r] ... See full document
161
A computational academic integrity framework
... (a) the texts preserved original formatting, or (b) the texts were lowercased with punctuation ...removed. In the latter con- dition, the dropout rate was high—participants reported ... See full document
212
An integrated control system for SMEs in the construction industry = Sistema de control integrado para PYMES del sector de la construcción
... to the different system capabilities and the security stage acquired depend on the location of the work post within the organizational hierarchy of the company, as ... See full document
14
Strategic Analysis Tools (SAT) application at small & medium enterprises in the norrth are of Buenos Aires, Argentina
... As in prior studies, it was found evidence that SMEs’ owners/executives/managers had a lack of consciousness about potential benefits of SAT application, and the majority of them ... See full document
16
ACHIEVING OPERATIONAL EXCELLENCE AND CUSTOMER INTIMACY: ENTERPRISE APPLICATIONS
... with the opportunity to target smaller, specific customer groups or market ...group of potential customers, many of whom are not interested, managers use the analytical CRM to focus ... See full document
43
Relationship between service quality, customer satisfaction and customer expectation in airline industry: A Review of the Literature
... measurement of service quality (Cronin and Taylor, 1992; Oh, 1999), and according to the disconfirmation of expectations model (Oliver, 1980), the expectation is approved when the ... See full document
32
Customer relationship management (CRM ) : Administración de las relaciones con el cliente
... Muchas de las empresas se han estado preparando para lograr mayores niveles de Satisfacción y Lealtad del Cliente de tal forma que han desarrollado nuevas estrategias de negocios centr[r] ... See full document
110
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