Members get up to 45% discount on accommodation at City Lodge hotels.
Who may use this benefit?
This benefit is available to all Multiply members, but you must be 18 years or older to make a booking.
More about City Lodge
City Lodge has 52 hotels throughout South Africa, offering 6 440 well-equipped and comfortable rooms.
City Lodge hotels can be found in the vicinity of 14 major cities and towns throughout South Africa.
The Courtyard, City Lodge, Town Lodge and Road Lodge brands offer different accommodation services: Courtyard hotels offer elegance and charm for the distinct traveller, City Lodge is a household name in South Africa for comfortable, everything-you-need accommodation, Town Lodges help you cut back on your travelling time with its strategic locations adjacent to major routes, and Road Lodges are the ultimate value-for-money option for the cost-conscious traveller who does not need luxuries.
When you stay at a Courtyard hotel you can enjoy the convenience of a personal shopping service – simply contact the hotel for an itemised shopping list and your kitchenette will be stocked with quality food and beverages from Woolworths when you arrive
How this benefit works
You enjoy the following discount on accommodation at City Lodge hotels, based on your Multiply status:
Bronze Silver Gold Platinum Private club
25% 30% 35% 40% 45%
You receive these discounts at the following hotels: - Courtyard hotels,
- City Lodge hotels, and - Town Lodge hotels.
You can also stay at any Road Lodge hotel, where the discount will be a standard 10% irrespective of your Multiply status.
Benefit rules
Hotel accommodation booked through Multiply is for leisure purposes only.
You may not use this reward for more than 40 days per family in one calendar year (January to December). These discounts apply to the best available single or double
(as applicable) room rate prevailing at the time of reservation,
and may therefore fluctuate depending on availability and season.
The discounts do not apply to any specials or promotional rates offered by the respective hotels.
The discounted single or double room rates may include or exclude breakfast, depending on the hotel.
The room rate does not include any additional expenses, such as extra meals, phone calls, room service, drinks, laundry service, tourism levies, parking fees and other surcharges.
Your booking is non-refundable and we will not accept any changes. Multiply members with a single membership can only book a single room. We will charge an additional nominal rate for an extra person. This rate may vary between hotels.
Multiply members with family memberships can book a double room, with a maximum of two adults per room. The hotel reserves the right to charge an additional fee for an extra adult sharing the room, which is payable to the hotel. Cancellations are allowed by calling the Multiply Travel Desk
on 0861 100 155 24hrs before check-in date.
Refunds are allowed if the cancellation is done 24hrs before check-in, a death certificate or a Dr‟s note confirming hospitalization is produced. Please call the Multiply Travel Desk on 0861 100 155.
How use this benefit – booking your accommodation
Book through the Multiply Travel Desk at least three days before you need the accommodation, by:
- phoning 0861 100 155,
- sending a fax to 012 671 8910, or
- sending an e-mail to [email protected].
You will need your Multiply client number and ID number when you make a booking.
The room rate may or may not include breakfast. Please make sure of the details to avoid starting the day on an empty stomach.
Check whether you are making a booking for a standard room, family room or suite.
Give the number of adults for each room.
If you have children, check whether the room and hotel can accommodate children.
For a full list of City Lodge hotels, visit www.citylodge.co.za.
We will e-mail your City Lodge voucher to you.
Paying for your accommodation
Please note that you can only pay with a valid MasterCard or Visa credit card.
General Multiply travel rules
We will always do our best to secure the best available rate for our members at any given time. However, some of our travel partners may have specials that they run from time to
time, which are outside our scope and control.
You will only qualify for the Multiply discount structure that is based on the service provider‟s retail standard rate and not on the provider‟s special rate or the travel partner‟s special web fare rate.
All car hire and accommodation bookings must be made at least three days in advance.
For any combination booking (flights and/or
accommodation and/or car hire), a three-day or 14-day advance notice period will apply, depending on the nature of the booking. This can only be facilitated via the Multiply Travel Desk.
For each hotel booking, you must specify the correct number of people for the reservation.
Each travel partner has their own specific terms and conditions. Please make sure that you have read the detailed rules for each partner benefit by logging on to www.momentum.co.za/multiply before finalising your travel booking and by reading the partner terms and conditions displayed on the partner‟s website.
Partner rules
Please note: Terms and conditions about this partner and their services are subject to change from time to time without prior notice. It is your responsibility to locate, read and make sure that you thoroughly understand all the rules and regulations about the use of this partner services and/or products before using the partner benefit. You can consult this partner‟s website and our client call centre.
For comprehensive partner terms and conditions, please visit www.citylodge.co.za.
City Lodge queries
If you have any queries about City Lodge and their offerings you can contact them by:
- phoning: 0861 563 437 (0861 LODGES), - sending an e-mail to: [email protected], or - visiting: www.citylodge.co.za.
Multiply Travel Desk queries
If you have any queries about Multiply travel arrangements made through the Multiply Travel Desk or Multiply travel rules, you can contact the Multiply Travel Desk by: - phoning: 0861 100 155, or
- sending an e-mail to: [email protected].
Multiply benefit or points queries
If you have any queries about this Multiply benefit or points, you can contact us by:
- phoning: 0861 88 66 00,
- sending an e-mail to: [email protected], or - visiting: www.momentum.co.za/multiply.
Ending the benefit For any confirmed bookings:
The City Lodge benefit will honour bookings that have already been made, even if your Multiply membership is cancelled.
For any future bookings:
You will no longer have access to this benefit if your Multiply membership is cancelled.