Members get up to 50% discount on up to 12 Mango flights a year. There is no flight limit for Base members.
Who may use this benefit?
This benefit is available to Base and Full Multiply members, but you must be 18 years or older to make a booking.
More about Mango Airlines
Mango Airlines is a low-cost carrier that prides itself in creating innovate ways to improve their customers‟ flying experience. The airline has been recognised as one of the coolest low-
cost airlines in South African skies.
Mango is also the most on-time airline in South Africa. Mango flies the following domestic routes:
Departure Destination
Johannesburg (OR Tambo)
Cape Town Durban George Port Elizabeth
Johannesburg (Lanseria) Cape Town
Cape Town
Johannesburg (OR Tambo) Johannesburg (Lanseria)
Durban Bloemfontein Port Elizabeth
Durban Johannesburg (OR Tambo)
Cape Town
Bloemfontein/George Cape Town
Port Elizabeth Johannesburg (OR Tambo)
Cape Town How this benefit works
Principal members, their spouses/partners and adult dependants
You enjoy the following discount on Mango airfares, based on your Multiply status:
Base Bronze Silver Gold Platinum Private Club
7.5% 20% 25% 30% 40% 50%
Child dependants
Children aged two to 12 years pay the full fare and get the Multiply discount.
Infants under two years of age, pay airport taxes only but do not get a seat.
Infants have to stay on your lap during the flight, but are
permitted a free baggage allowance of 10kg. Mango does not cater for unaccompanied children. Benefit rules
You may not book more than 12 domestic flights per family member in one calendar year (January to December).
There is no flight limit for Base members.
Discounted flight tickets are for leisure purposes only.
Discounts apply to the cost of flights only. It excludes airport taxes, insurance charges, fuel levies and surcharges.
This benefit is available on any published public fare for any of the Mango routes, subject to the General Multiply travel rules.
One-way travel is allowed, except for combination bookings of flights and car hire.
No advance booking period is required for flight bookings.
Flights are subject to availability.
Your booking is non-refundable and we will not accept any changes.
How to use this benefit – booking your flight
You can book a Mango flight in any of the following ways:
- Online - visit www.momentum.co.za/multiply: login to the website with your username and password and click on the Mango icon (no booking fee will apply).Via the Multiply Travel Desk: contact us by:
phone: 0861 10 01 55,
fax: 012 671 8910, or
e-mail: [email protected].
- Via the Mango mobisite at www.flymango.com: login with your Multiply member details.
- Via the Mango Mobile App: available for download from Apple iStore, Blackberry World, Android Market and the Mango mobisite.
You will need your Multiply client number and ID number when you make a booking.
Make sure that all details of travellers are correctly displayed (full names and ID numbers) before completing any booking, as these names will be displayed on the booking detail, and needs to match the detail on the travellers‟ ID books.
Remember to take your ID document and voucher/itinerary to the airport when you collect your boarding pass.
You can check in online even before you get to the airport, saving you time. Please note: You cannot check in online for a booking that was made within 12 hours of flight departure. The ID number in the booking must match the ID number you enter. (This service is not available in Bloemfontein.)
You can pre-book your favourite seat before you fly – if you book early enough.
You can bring your bicycle or tandem bicycle with you on the plane for only R275 and R300 respectively.
You can also check in your golf clubs with your luggage. The weight allowance for the golf clubs is included in the checked in luggage weight allowance. If the total checked-in weight exceeds 20kg, a fee of R30 per additional kilogram will be charged.
Paying for your flights
You can pay your travel bookings on www.flymango.com by using Mango’s various flexible payment options available to Multiply members.
Changing or cancelling your booking
If you change your booking you will be liable for paying an administration fee.
Mango‟s standard rules for changes apply to Multiply bookings. You do not get a discount on the cost charged for changing your flights.
If the price of the new flight is higher than the original flight, you will have to pay the difference. If the price of the new flight is lower than the original flight, you will lose the difference.
You are allowed to cancel flights, but we will not refund you, unless for reasons related to hospitalisation or death (subject to proof). If you cancel for other reasons, you will have to use your ticket on another date. Please note that additional costs could be involved.
Reservation changes may be made up to 2 hours before departure of the booked flight.
Changes may be made on our website or through the Multiply travel Desk. A relevant administration fee (as decided by us from time to time) per transaction, plus the difference in fare, if applicable, will be charged per Guest. If the fare on the new flight is lower than the original fare, no refund will be issued. The above is also applicable to name changes.
Cancellation, Rerouting, Delays, and Denied Boarding.
2.1. We will take all necessary and reasonable measures to avoid delay in carrying you and your Baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft.
2.2. If we are unable to provide previously confirmed space, we shall provide compensation to those Guests denied boarding in accordance with applicable law and our denied boarding compensation policy.
2.3. Where a flight is cancelled due to reasons caused by weather conditions, air traffic control, technical, industrial unrest or an Act of God, we will, at the Guest‟s election: Refund all monies received in respect of the confirmed reservation, or Place the Guest on the next flight, subject to seat availability.
We do not accept any further liability whatsoever for cancelled flights
Refunds and Credit Vouchers
3.1. After confirmation of a reservation, no refunds or credit voucher will be granted under and circumstances, apart from the following:
3.1.1 If a flight is cancelled by us;
3.1.2 If we are unable to honour the Guest‟s reservation resulting in the Guest being denied boarding;
3.1.3 Or as otherwise provided for in these Conditions of
Carriage.
3.1.4 Any refunds will be made either to the Guest named in the Ticket or to the person who has paid for the Ticket, upon presentation of satisfactory proof of such payment, subject to the deduction of a reasonable administration fee.
3.1.5 Refunds (and/or credit vouchers referred to below) will not be granted where a Guest fails to check in within the applicable Check-in Deadline or fails to board the aircraft. 3.1.6 A credit voucher issued by MANGO will be valid for a period of three (3) months from the date on the credit voucher. A credit voucher may only be used on MANGO flights by the Guest named on it during the validity period. Any difference between the credit voucher value and the fare for the new booking must be paid by the Guest. 3.1.6 In the event of death or hospitalization a refund maybe issued by Mango is the necessary documentation is submitted as proof. Please call the Multiply Travel Desk on 0861 100 155 for assistance as well.
General Multiply travel rules
We will always do our best to secure the best available rate for our members at any given time. However, some of our travel partners may have specials that they run from time to time, which are outside our scope and control.
For any combination booking (flights and/or accommodation and/or car hire), a three-day or 14-day advance notice period will apply, depending on the nature of the booking. This can only be facilitated via the Multiply Travel Desk.
The Multiply fares quoted exclude airport taxes, tourism levies, fuel levies, courier costs and any other
surcharges.
Each travel partner has their own specific terms and conditions. Please make sure that you have read the detailed rules for each partner benefit by logging on to www.momentum.co.za/multiply before finalising your travel booking and by reading the partner terms and conditions displayed on the partner‟s website. Partner rules
Please note: Terms and conditions about this partner and their services are subject to change from time to time without prior notice. It is your responsibility to locate, read and make sure that you thoroughly understand all the rules and regulations about the use of this partner services and/or products before using the partner benefit. You can consult the partner website and our client call centre. We will do our best to make sure that all the information about the partner rules and regulations included in our terms and conditions are correct, however, we cannot guarantee the accuracy of the information.
For comprehensive partner terms and conditions, please visit www.flymango.com.
Mango Airlines queries
If you have any queries about Mango Airlines flights, schedules, special needs, documentation required, baggage or flight changes, you can contact them by:
- visiting: www.flymango.com. Multiply Travel Desk queries
If you have any queries about Multiply travel arrangements made through the Multiply Travel Desk or Multiply travel rules, you can contact the Multiply Travel Desk by:
- phoning: 0861 10 01 55, or
- sending an e-mail to: [email protected]. Multiply benefit or points queries
If you have any queries about this Multiply benefit or points, you can contact us by:
- phoning: 0861 88 66 00,
- sending an e-mail to: [email protected], or - visiting: www.momentum.co.za/multiply.
Ending the benefit For any confirmed bookings:
The Mango Airlines benefit will honour bookings that have already been made, even if your Multiply membership is cancelled.
The benefit may be denied if you do not comply with the terms and conditions of www.flymango.com.
For any future bookings:
You will no longer have access to this benefit if your Multiply membership is cancelled.